🧭 Overview
When the Site Auditor flags issues in your web report, the Issues or Page Explorer tab should display a How to Fix section for each problem. If that section is blank, the button is missing, or instructions never appear, a few specific conditions may be responsible. This article walks you through every known cause and the steps to resolve them.
🔎 Why 'How to Fix' Details May Not Appear
There are four distinct reasons this content can be missing. Work through each one before contacting support.
🖥️ Reason 1 — Browser Zoom Is Not Set to 100%
The How to Fix button is only rendered correctly when your browser zoom level is exactly 100%. At any other zoom level the button may be clipped, pushed off-screen, or hidden entirely.
- In your browser, press Ctrl + 0 (Windows) or Cmd + 0 (Mac) to reset zoom to 100%.
- Alternatively, open your browser menu, locate the zoom control, and manually set it to 100%.
- Reload the Site Auditor page and re-open the issue detail panel.
- Confirm the How to Fix button is now visible before proceeding.
⚙️ Reason 2 — JavaScript Rendering Is Disabled
Fix details are loaded dynamically. If JavaScript rendering is blocked or disabled in your browser, the content will never populate — even if the button appears.
- Open your browser settings and search for JavaScript or Site settings.
- Ensure JavaScript is set to Allowed for the Search Atlas platform.
- Disable any browser extensions that block scripts (ad blockers, script blockers) temporarily and reload the page.
- If you use a corporate firewall or proxy, confirm it does not strip JavaScript responses from the platform domain.
🌐 Reason 3 — The Issue Is External or Requires a Manual Fix
Not every flagged issue has an in-platform fix. Some problems exist on third-party services, your hosting environment, or your CMS — and the auditor correctly flags them without being able to resolve them automatically. In these cases the How to Fix section will either be absent or will show a short manual guidance note.
Common examples include:
- Missing or misconfigured robots.txt or sitemap.xml files hosted on your server.
- Slow server response times (TTFB) controlled by your hosting provider.
- Third-party scripts causing render-blocking issues.
- Broken backlinks pointing to removed pages on external domains.
For these issues, use the flagged URL and error description shown in the Page Explorer to locate and fix the problem directly in your CMS, hosting dashboard, or with your developer.
🔒 Reason 4 — Downstream Crawler Blockers Are Preventing Full Issue Analysis
Some issues only surface completely after the crawler has full access to your site. If any of the conditions below apply, the audit may be incomplete and fix details may be partially or fully missing.
- Mixed-content HTTP images: Pages that load images over HTTP instead of HTTPS can cause the crawler to fail mid-audit, including blocking sitemap reads. Ensure all image URLs in your HTML and CMS use HTTPS.
- Crawler not whitelisted: If your site has bot protection (Cloudflare, Sucuri, password protection, or a WAF), the Search Atlas crawler user-agent may be blocked. Add the Search Atlas crawler IP or user-agent to your allowlist. Contact support via the chat widget for the current crawler details.
- Crawl quota exceeded: Large sites may hit the crawl page limit included in your plan. When the quota is reached, pages beyond the limit are not analysed and their fix details will not be generated. Check your current plan limits and consider upgrading or narrowing the crawl scope in your audit settings.
✅ Quick Checklist Before Escalating
- Browser zoom is set to exactly 100%.
- JavaScript is enabled and no script-blocking extensions are active.
- You have confirmed whether the issue is external or requires a manual fix.
- Your site does not serve mixed-content (HTTP) images.
- The Search Atlas crawler user-agent is whitelisted on any bot-protection layer.
- Your crawl quota has not been exceeded for this audit.
🔄 How to Re-Run the Audit After Fixing Issues
- Apply your fixes in your CMS, server, or hosting dashboard.
- In Search Atlas, navigate to Site Metrics in the left sidebar.
- Select your property and open the Site Auditor report.
- Click Re-crawl or Start New Audit to generate a fresh report.
- Once the audit completes, return to the Issues or Page Explorer tab to confirm the flags have cleared and How to Fix details load correctly.
💬 Still Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.