What This Article Covers
If your Brand Vault is showing irrelevant or generic business information, your Style Guide images appear stuck or spinning, or an unexpected post was published to a social channel, your website may be built on Wix. This article explains why this happens and how to begin resolving each issue.
Why Wix Sites Cause This Problem
Wix websites render their content using JavaScript rather than plain HTML. When the Brand Vault crawler visits a Wix site, it can only read the page shell — the visible text, business details, and images are not accessible to the crawler. As a result:
- Brand Voice detection picks up generic or placeholder content instead of your real business information.
- Style Guide images may get stuck in a loading or spinning state because the crawler cannot retrieve images from a JavaScript-rendered page.
- Any AI-generated content — including social posts — may be based on that incorrect data, leading to irrelevant output being published.
Fix 1: Manually Enter Your Business Information
Because the crawler cannot read your Wix site automatically, you need to provide your business copy directly inside Brand Vault rather than relying on automatic crawling. Open Brand Vault and look for the area where you can enter or edit your business details manually. Paste in your business description, services, tone, and any other key details so the system has accurate information to work from. Save your changes once complete.
Once your real business information is saved, Brand Vault will use it to generate accurate Brand Voice data across the platform.
Fix 2: Remove Any Incorrectly Published Social Posts
If an irrelevant post was published to Facebook or another social channel as a result of the bad crawl data, you will need to delete or unpublish that post manually. Log in to the relevant social platform directly and remove the post. Then, after completing Fix 1 above, regenerate your social content so it reflects your correct brand information before publishing again.
Fix 3: Resolve Stuck Style Guide Images
Style Guide images that are stuck loading or spinning are a known issue tied to the same Wix crawl limitation. If your images remain stuck after following Fix 1 and allowing a few minutes for the system to update, try manually uploading your brand images directly inside Brand Vault's Style Guide section instead of relying on auto-discovery from your website.
Still Need Help?
If the steps above do not resolve your issue, please contact our support team via the chat widget and we will be happy to assist you further.