Overview
This article covers three common account questions: how to find your site audits, how to apply a promo code to your subscription, and why you may see saved projects you don't remember creating.
How to Navigate to Your Site Audits List
Your site audits are stored within the Search Atlas platform. To locate your audits, log in to your account and navigate to the Site Audit section of the platform. From there you can view previously run audits and open any audit to review its results.
If you have run an audit but do not see it listed, try the following:
- Confirm you are logged in to the correct account — audits are saved per account, not per browser session.
- Check whether the audit was run under a different project or domain by reviewing all projects listed in your dashboard.
- If the audit still cannot be found, contact support with your account email address, the site URL you audited, and the approximate date the audit was run.
How to Apply a Promo Code
You can apply a promo or discount code to your subscription through your billing settings. To do so, log in to your Search Atlas account and navigate to your Avatar (top-right) → Billing → Redeem Promo Code. Locate the option to enter a coupon or promo code, enter your code exactly as provided — including any uppercase or lowercase letters — with no extra spaces before or after the code, then submit it to have the discount applied.
If the code does not apply successfully, check the following before contacting support:
- Confirm the code has not expired.
- Ensure you are entering the code on the correct account (the account the code was issued to).
- Check that you have not already applied a different discount to this subscription.
If you have tried the steps above and the code still does not work, our support team can verify the code and assist with applying it. When reaching out, please have the following ready:
- Your exact promo code
- Your account email address
- A description of any error message you received
Understanding Saved Projects You Did Not Create
It is possible to find saved projects in your account that you do not recall setting up. The most common reason is that another user on a shared account created those projects. If you are unsure of the origin of a saved project, review which team members have access to your account and check with them before deleting anything.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.