🔍 Overview
If your site report appears to have finished but the data hasn't updated — or you're seeing a message that you've run out of crawl quota — this guide explains what may be happening and how to get the right help.
⚠️ Why Your Site Report May Not Refresh
A site report can display a completed status while still showing outdated data. This is a known issue that our team can investigate on a per-account basis. Common reported scenarios include:
- The report status shows completed but data looks unchanged. This may indicate a processing or sync issue on the account.
- A crawl quota error message appears. This means the account has reached its crawl limit for the current period and no new crawls can run.
- The report appears stalled or stuck in progress. This may require a support team member to review the crawl status on the backend.
📊 Understanding Crawl Quota
Search Atlas plans include a crawl quota — a limit on the number of pages that can be crawled within a given period. When this quota is reached, new crawls cannot be initiated until it resets or is increased. If you are seeing a quota-exceeded message, our team can confirm your current limit and advise on next steps.
🛠️ What to Do If Your Site Report Is Stalled or Showing a Quota Error
- Note the exact error message or status displayed in your site report.
- Note the domain or project name affected.
- Note the approximate time the issue started or the crawl was triggered.
- Contact our support team with this information so a teammate can review your account and crawl status directly.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.