This article helps you identify and fix problems with data aggregator submissions — including stalled submissions, missing business data, or submissions that appear stuck in a pending state. Follow the steps below to diagnose the issue before reaching out to support.
🔍 Common Causes
- Incomplete business information: Aggregators require a complete and consistent NAP (Name, Address, Phone number). Any mismatch or missing field can cause a submission to fail or stall.
- Duplicate listings: Existing duplicate listings at an aggregator can block a new submission from processing correctly.
- Submission still processing: Aggregator submissions are not instant — propagation can take days to several weeks depending on the aggregator.
- Project not fully configured: If the associated project is missing key business details, submissions may be incomplete at the point of send.
🛠️ Step-by-Step
- Verify your business information is complete and consistent. Open your project settings and confirm that your business name, address, phone number, website URL, and business category are all filled in and match exactly what appears on your website and Google Business Profile.
- Check the submission status in your project. Navigate to the relevant project inside Search Atlas and review the status for each aggregator to identify whether a submission is in progress or showing a problem state.
- Allow adequate processing time. Aggregator submissions are not instant — allow several weeks for propagation before concluding there is an issue, as some aggregators update their databases on a monthly cycle.
- Correct any business data issues and re-submit if needed. If a submission shows a clear error state, review your business information fields for inconsistencies or missing values, correct them in your project settings, and re-initiate the submission.
- Check for duplicate listings. Search the aggregator's consumer-facing directory (e.g., search your business name on sites powered by that aggregator) to confirm whether a conflicting or duplicate listing exists. If found, note the details — this information will help support investigate further.
✅ How to Confirm It Worked
To verify that a data aggregator submission has processed successfully, check the following:
- The submission status in your project updates to a confirmed or completed state.
- After the expected propagation window, your business information appears accurately on directories and platforms powered by the aggregator.
📋 Before Escalating
If you have worked through the steps above and the issue remains unresolved, please have the following ready when you contact support: your project name, the specific aggregator(s) affected, the date the submission was initiated, and any error messages or statuses you are seeing.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.