📌 What This Article Covers
This guide answers three common questions from Search Atlas customers:
- How do I see what I purchased and how much I spent this month?
- How do I ask for an OTTO implementer to help with my site?
- How do I run a fresh crawl of my site audit?
💳 How to Review Your Purchases and Monthly Spend
If you need to confirm what you bought in a given month, such as September, start with your account's billing area. Your plan, add-ons, and one-time services are recorded there.
- Log in to your Search Atlas account.
- Open your account or profile menu.
- Go to the Billing or Subscription section.
- Open your invoices or payment history.
- Filter or scroll to the month you want to review.
Menu names can vary slightly depending on your plan and the current version of the platform. If you don't see one of the items above, look for similarly named options in your account settings.
🧮 How to Calculate Your Total for the Month
To work out how much you spent in a month, follow these steps:
- List every invoice or charge dated within the month, from the 1st through the last day.
- Note each line item, such as your base subscription, add-ons, extra credits, or one-time services.
- Add up the amounts. Check whether each one includes taxes.
- Look for any refunds or credits and subtract them from the total.
Tip: Charges are recorded on the date they were processed, which may differ from the date you started using a service. A renewal on September 30, for example, may appear in September even if the service period runs into October.
🧾 What You Might See on Your Invoice
- Subscription charge: your recurring plan fee.
- Add-ons: extra features or capacity added to your plan.
- One-time services: items purchased individually, such as implementation help.
- Taxes: shown separately when they apply.
- Credits or refunds: shown as negative amounts or separate entries.
🤝 How to Request an OTTO Implementer
OTTO SEO finds and recommends improvements for your site. If you would rather have a person help apply those changes, you can request an OTTO implementer. Availability and scope may depend on your plan or on what you have purchased.
To make the request go smoothly, have these details ready:
- The website or project name you want help with.
- The OTTO recommendations or tasks you want implemented.
- How your site is built, for example WordPress, Shopify, or another platform.
- Any deadlines or priorities.
Then send your request through the chat widget in the platform. Our team will confirm whether implementation is included in your plan and explain any next steps or costs before anything is charged.
🔄 How to Recrawl Your Site Audit
A recrawl scans your site again so your audit reflects the latest changes. Run one after you fix issues, publish new pages, or have OTTO changes applied.
- Open Site Audit from the platform menu.
- Select the project or domain you want to scan.
- Look for a Recrawl, Re-run, or Start New Audit button and select it.
- Confirm any prompts. Some settings, such as page limits, may be adjustable.
- Wait for the crawl to finish. Larger sites take longer.
When the crawl finishes, review the updated health score and issue list. Fixed issues should disappear or move to a resolved state.
🔎 Troubleshooting Recrawl Problems
- The recrawl button is unavailable: a crawl may already be running, or your plan may limit how often you can recrawl. Wait for the current crawl to finish.
- Fixed issues still appear: changes may not be live yet, or caching may be serving an older version of the page. Clear your site cache and recrawl.
- The crawl seems stuck: large sites can take a while. If there's no progress after a long time, contact our team.
- Pages are missing: check whether your site blocks crawlers, for example through robots.txt rules, a firewall, or password protection.
💡 Best Practices
- Review your billing history monthly so there are no surprises.
- Save your invoices for bookkeeping or expense reporting.
- Recrawl after every batch of fixes, not after each individual change.
- Keep a list of OTTO tasks you want help with before you contact our team.
💬 Need More Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team. Our team can help you confirm purchases and totals, request an OTTO implementer, or sort out a recrawl that isn't working.