🔍 Understand the Issue
A site audit may show as completed but actually have a background processing error that makes results appear incomplete or stuck. This is not an approval gate or account restriction — your subscription is active and you can run new audits.
🛠️ Re-run the Audit
The fastest fix is to start a fresh audit for the same domain. This bypasses the stuck processing and generates complete results.
- Go to Left sidebar → OTTO SEO → All Sites
- Locate the domain (e.g. easygold.com.au) in your site list
- Start a new audit for that domain
- Wait for the new crawl to finish and review the updated report
📊 Verify Results
After the new audit completes, check the report for full data. If the issue persists, it may indicate a deeper processing problem that our engineering team has addressed in recent updates for large sites and JavaScript rendering.
💡 When to Contact Support
If re-running the audit does not resolve the issue, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.