🔍 Overview
If you encounter an error when generating an instant indexing token inside Search Atlas, the most common cause is a cached conflict tied to your specific site's data. This guide explains why this happens and walks you through the steps to resolve it — without needing to contact support in most cases.
💡 Why Does This Error Occur?
Instant indexing tokens are generated on a per-site basis. If the stored data for a particular site is outdated or conflicting, the token generation process can fail.
This is a site-specific cache issue, not a platform-wide problem. Other sites in your account may work perfectly while one site triggers the error repeatedly.
🛠️ How to Fix the Token Generation Error
- Log in to Search Atlas and navigate to the site that is showing the token generation error.
- Open the relevant section of the platform where your instant indexing settings are managed for that site.
- Locate the Instant Indexing settings and identify the token that failed to generate.
- Clear the site-specific cache for the affected site. This resets only that site's stored data and does not affect your other sites or account settings.
- Once the cache has been cleared, retry the token generation for the affected site.
- Wait a few seconds for the platform to process the request. The token should now be created successfully.
⚠️ If the Error Persists
If clearing the site-specific cache does not resolve the issue, the problem may require further investigation by our support team. Please have the following information ready when you reach out:
- The name of the affected site in your Search Atlas account
- The exact error message you are seeing
- The approximate time and date when the error first occurred
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.