🔍 Overview
After publishing a page in Website Studio, you may occasionally see a 404 error on the live domain even though the page status shows as published and ready inside the platform. This can affect new pages, blog posts, and pages in languages other than your primary site language.
This article explains what is happening and how to escalate effectively so our team can resolve the issue for you.
⚙️ Why This Happens
A 404 error on a published page is typically a routing issue on the platform side. When a page is published in Website Studio, the live domain's routing layer must register the new URL. In some cases this registration does not complete as expected, leaving the page inaccessible even though it appears published inside the platform. This is a known bug that requires backend investigation to resolve.
🚀 What You Can Try While Waiting
- Wait a few minutes and hard-refresh. Open the live URL in a new private/incognito browser window and press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac) to bypass any cached response.
- Check that you are using HTTPS. Ensure the URL you are testing starts with https:// rather than http://. Copy the exact URL shown inside Website Studio and paste it directly into your browser.
- Try republishing the page. Inside Website Studio, open the affected page and publish it again. This can sometimes prompt the routing layer to re-register the URL.
If the page is still returning a 404 after attempting the steps above, this will need to be investigated by our support team.
📋 What to Have Ready When You Escalate
To help our team resolve this as quickly as possible, please have the following information ready before reaching out:
- The exact live URL that is returning the 404 error
- The name of the project or website in Website Studio
- The page name and the language it was created in (if applicable)
- The approximate date and time when you first noticed the error
- Any screenshot or screen recording showing the 404 and the published status inside the platform
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.