If the Site Audit Issues page shows a blank screen in Firefox, switch to Chrome, Edge, or Safari to access it immediately. This was a Firefox-specific rendering bug (engineering ticket SPE-770) that has been fixed and deployed to production.
⚠️ What the Issue Looks Like
When using Firefox, the Site Audit Issues page renders as a completely blank screen with no error message or error code displayed. No audit data loads and no feedback appears on screen. All other supported browsers load the page correctly.
💡 Immediate Workaround
Open the Site Audit Issues page in any of the following browsers instead of Firefox:
- Google Chrome
- Microsoft Edge
- Safari (macOS only)
The page loads fully in all three browsers with no loss of functionality or data.
📋 Fix Status
Search Atlas engineering replicated and confirmed this as a Firefox-specific rendering defect, logged it as ticket SPE-770, and deployed a fix to production. If you were previously affected, the issue should now be resolved when using Firefox.
As part of the same engineering effort, the Issues page was also upgraded with a new data layer (React Query migration, ticket OTTO-2115), which improved overall reliability and loading behaviour. Affected-pages search and filter behaviour on the Issues page was also corrected as part of this work — if you notice any differences in how the page loads or how search and filters behave, this is expected and reflects these improvements.
🛠️ If the Blank Screen Still Appears in Firefox
If the Site Audit Issues page still shows a blank screen in Firefox after the fix, follow these steps:
- Open the Firefox menu and go to Settings → Privacy & Security → Cookies and Site Data → Clear Data.
- Reload the Site Audit Issues page.
- If the blank screen persists, contact Search Atlas support and include your Firefox version number and a screenshot of the blank page.
🌀 You can now access the Site Audit Issues page without interruption in Firefox after the deployed fix. If the issue reappears, contact Search Atlas support with your Firefox version and a screenshot so the team can investigate.