⏳ OTTO Pixel Not Showing Connected After Install

Camilo Aponte

Camilo Aponte

Last updated on Sep 30, 2026

🔍 Overview

After adding the OTTO script to your website, you may notice the dashboard still shows the pixel as not connected. In most cases, this is completely normal. Search Atlas checks for the pixel on a schedule based on your project's age: every 15 minutes for projects under 2 hours old, every hour from 2 to 24 hours old, every 6 hours from 1 to 7 days old, and automatic checks stop after 7 days. A correctly installed pixel on a new project is normally detected within about 15 minutes. No reinstallation is needed — you simply need to wait for the next check and for the initial audit to finish.

📋 Understanding Connection Statuses

Once the OTTO script is installed, your dashboard will display one of two statuses:

  • Audit in Progress — The OTTO pixel has been detected and the initial site audit is actively running. Search Atlas is crawling your site and collecting data. This is the expected status immediately after installation.
  • Connected — The initial site audit has completed successfully. OTTO is fully active and ready to manage SEO automation on your site.

The transition from Audit in Progress to Connected happens automatically once the audit finishes. You do not need to take any action during this time.

⏱️ Why Does the Audit Take Time to Complete?

When the OTTO script is first installed, Search Atlas performs a comprehensive crawl of your entire website. This initial audit scans your pages, content, metadata, and technical SEO signals so OTTO can build an accurate baseline before making any recommendations or changes. The time required depends on the size of your site — larger sites with many pages naturally take longer to crawl.

📊 How to Monitor Your Audit Progress

You can track the status of your site audit at any time from inside the platform by navigating to the OTTO dashboard and locating your connected site. If the status shows Audit in Progress, the crawl is still running — check back periodically. Once the status updates to Connected, your OTTO setup is complete and fully active.

✅ How to Confirm Your Script Was Installed Correctly

While waiting for the audit to complete, you can verify that your script is installed properly so you can rule out any installation issues by checking that the OTTO script tag is present in your site's code and loading without errors. If the script is present and loading correctly, the Audit in Progress status simply means the crawl is still running — no further action is needed on your end.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.