🔍 Overview
After requesting an export of your Site Audit issues, you should receive a download link by email. If that email hasn't arrived after several minutes — or even after multiple export attempts — a known issue may be preventing delivery. This article explains what to check and how to escalate if needed.
⚠️ Known Cause of Missing Export Emails
There is a confirmed issue where the Site Audit issues export email is not being delivered to the inbox. This is a known bug that our team is aware of and is being investigated.
✅ Steps to Take Before Contacting Support
- Check your spam or junk folder. Export emails can occasionally be filtered by your email provider. Search for emails from Search Atlas or with the subject line containing "Site Audit Export."
- Wait a few minutes and retry. Large audits can take extra time to process. If the export was triggered successfully, the email may still be on its way. Try requesting the export again after waiting.
- Confirm your email address is correct. Check that the email address associated with your Search Atlas account is accurate and active. You can verify this in your account settings.
💡 Alternative Way to Access Your Data
While you wait for the email, you can review your site issues directly inside the platform. All audit findings are available in the Site Audit section without needing to download an export file. You can browse, filter, and action issues from within the tool immediately.
🆘 Still Not Receiving the Email?
If you have followed all the steps above and still haven't received the export email, please escalate to our support team. When you do, have the following ready to help us investigate quickly: your project name, the exact time you triggered the export, and the email address on your account.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.