🔍 Overview
After submitting a phone number update, you may notice that the Last Submitted On timestamp does not reflect the new submission date. In some cases, the change may appear to complete successfully but the timestamp remains unchanged, or the update does not fully process. This is a backend issue that our team will need to investigate and resolve on your behalf.
⚠️ Why This Happens
The timestamp not refreshing after a phone number submission is a backend-side issue. The exact cause requires investigation by our support team, as it is not something that can be diagnosed or corrected from the platform interface alone.
🛠️ What to Do
Because this is a backend issue, there are no self-serve steps that will reliably resolve it. Please reach out to our support team so we can investigate and correct the problem on your account. To help us resolve this as quickly as possible, please have the following ready when you contact us:
- The project name or workspace where the phone number update was submitted
- The phone number you attempted to submit or update
- The date and approximate time of the submission attempt
- A description of what you observed — for example, whether the timestamp remained unchanged or the update appeared to succeed but was not saved
✅ What a Successful Update Looks Like
Once our team has resolved the issue on the backend, a successful phone number update will be reflected by an updated Last Submitted On date that matches the date the change was applied.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.