🧭 Overview
You may encounter quota limit errors when running a Site Audit even though your quota display shows available credits. This is a known issue caused by reserved quota tied to existing audits. Old or completed audits can hold quota allocations in the background, preventing new operations from running — even when your dashboard shows credits remaining.
This article explains why this happens and walks you through the steps to resolve it.
❓ Why This Happens
Site Audit reserves a block of quota when an audit is created. These reservations are not always released automatically when an audit finishes or is no longer in active use. As a result:
- Your available quota counter may show a positive number of credits.
- But the system still treats those credits as committed to existing audits, blocking new operations.
- Any attempt to run a new audit, re-crawl a site, or use quota-dependent features triggers an error.
The fix is to delete old or unused audits to release the reserved quota back to your account.
🔍 Step 1 — Check Your Existing Site Audits
- Navigate to the Site Audit section of the platform.
- Review the list of all audits associated with your account.
- Identify audits that are completed, outdated, or no longer needed. Pay attention to audits with large crawl limits, as these reserve the most quota.
🗑️ Step 2 — Delete Old or Unused Audits
- Click on the audit you want to remove.
- Open the audit's options or settings menu.
- Select Delete and confirm the action.
- Repeat this process for each old or unused audit until you have removed all non-essential entries.
Important: Deleting an audit is permanent. Make sure you no longer need the historical data before deleting.
✅ Step 3 — Verify Your Quota Has Been Released
- After deleting the old audits, refresh your browser.
- Check your quota display to confirm the available credits have updated.
- Attempt to run your Site Audit or the feature that was previously failing.
In most cases, the operation will succeed immediately after the reserved quota is released. If the quota counter does not update within a few minutes, try logging out and back in, then check again.
⚠️ Step 4 — If the Error Persists
If you have deleted old audits and the quota error continues, consider the following:
- Check other quota-consuming features. Quota may also be reserved by other tools connected to your account. Review usage across all active features.
- Wait a few minutes. Quota releases may take a short time to propagate across the system.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.