🔍 Overview
Search Atlas audits crawl your site, then process the collected pages before adding them to audit results and page catalogs. A post-processing failure can prevent newly discovered pages from appearing. Tracking scripts may also report incorrect URLs when trailing slashes are handled inconsistently.
🧭 Check the Audit
- Open AI SEO → OTTO SEO → All Audits.
- Find the affected audit, such as audit ID 120474, and review its status and results.
- Check whether the audit shows a processing, partial crawl, or page collection warning.
- Compare the number of crawled pages with the number of cataloged pages.
If the crawl completed but new pages are not cataloged, the issue may be in the handoff or post-processing stage rather than in the site crawl itself.
⚙️ Retry a Blocked Process
Open AI SEO → OTTO SEO → Crawl Monitoring to review the crawl and processing status. Allow an active job to finish before starting another scan. If the process remains blocked, record the audit ID, site, approximate start time, and the affected page URLs.
Do not repeatedly launch scans for the same site while a previous job is still processing. This can make it harder to identify the original failure. Search Atlas is improving post-processing reliability with safer retries, clearer partial-failure messages, and more reliable crawl-to-processing handoffs.
🔗 Check Trailing-Slash URLs
A URL with a trailing slash and the same URL without one can be treated as different strings by tracking systems. For example, https://example.com/page/ and https://example.com/page may produce separate records even when the server treats them as the same page.
- Confirm the canonical URL format used by your site.
- Check whether the MetaSync or OTTO tracker script generates URLs in that same format.
- Use one consistent format for page URLs, canonical references, internal links, and tracking events.
- After updating the implementation, run a fresh scan and compare the reported URLs with the canonical format.
Do not manually remove the slash from every URL unless your site officially uses the non-slash format. The correct format is the one enforced by your redirects and canonical URLs.
🛠️ Validate OTTO and MetaSync Setup
Open AI SEO → OTTO SEO → Installation Guide and confirm that the current installation instructions are followed. Then review the affected site under AI SEO → OTTO SEO → All Sites. Confirm that the site is selected correctly and that its crawl and tracking configuration matches the live site.
For deeper site-level comparison, use Site Metrics → Analyze and review the project history for duplicate URL variants or missing pages.
📊 What to Include in a Report
- Audit ID and site name.
- Examples of pages that were crawled but not cataloged.
- Examples showing both trailing-slash URL formats.
- The audit, crawl, or processing status displayed in the platform.
- The approximate time the issue occurred.
- Whether the issue affects one site or multiple sites.
This information helps the team distinguish a crawl problem from a post-processing or URL-normalization problem.
💬 Get Help
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.