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CloudStack: Keywords, Knowledge Pages, and Crawling

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Camilo Aponte

Camilo Aponte

Last updated on Sep 30, 2026

Overview

CloudStack uses your website's knowledge pages and keyword inputs to power AI-driven content and SEO workflows. Two common points of confusion are: (1) why CloudStack sometimes does not pull data from your knowledge page, and (2) whether long-tail keyword phrases are acceptable inputs. This article addresses both questions directly.

Why CloudStack May Not Pull from Your Knowledge Page

CloudStack crawls your designated knowledge pages automatically, but certain conditions on the page itself can prevent it from accessing or indexing the content correctly. Common reasons include:

  • Noindex tags: If the page contains a noindex meta tag or header, CloudStack will respect that directive and skip the page. Check your page's HTML <head> section for <meta name="robots" content="noindex"> and remove it if you want the page crawled.
  • Blocked by robots.txt: If your robots.txt file disallows crawling for the relevant path, CloudStack cannot access the page. Review your robots.txt at yourdomain.com/robots.txt and ensure the path to your knowledge page is not disallowed.
  • JavaScript-rendered content: Pages that load content exclusively via JavaScript may not be fully accessible to CloudStack's crawler. If your knowledge page relies on client-side rendering, consider providing a static or server-rendered version of the content.
  • Incorrect URL entered: Double-check that the knowledge page URL entered in your CloudStack configuration exactly matches the live page URL, including any trailing slashes or subdirectory paths.

To diagnose the issue, start by visiting the knowledge page URL you entered in CloudStack, confirming it loads correctly, and then checking for noindex tags and robots.txt restrictions.

Using Long-Tail Keywords in CloudStack

CloudStack accepts long-tail keyword phrases as valid inputs — you are not limited to single words or short two-word combinations. Long-tail keywords (typically three or more words that reflect a specific search intent) are supported in CloudStack's keyword input fields. To use them correctly:

  1. Navigate to your CloudStack keyword configuration panel.
  2. Enter the full long-tail phrase as a single keyword input (for example, "best project management software for small teams").
  3. Avoid splitting a long-tail phrase across multiple separate keyword fields — enter it as one complete phrase per field.
  4. Save your configuration and allow CloudStack to process the updated keyword list before evaluating results.

If your keyword inputs are not being recognized or your knowledge page continues to be skipped after following the steps above, please have the following ready when contacting support: your knowledge page URL, any error messages shown in CloudStack, and the exact keyword phrases you are trying to use.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.