🧭 Overview

If you have installed the OTTO Pixel on your WordPress site and the status still shows Not Detected, do not worry. In most cases, this is completely expected behavior — not a sign that something went wrong with your installation.

This article explains why the Not Detected status can appear while a site audit is active and what you should do while you wait.

⚙️ Why This Happens

When you connect your site to OTTO, the OTTO Pixel verification check runs automatically on a schedule based on how old the project is: every 15 minutes for projects under 2 hours old, every hour from 2 to 24 hours old, every 6 hours from 1 to 7 days old, and no automatic checks after 7 days. This means:

• The Not Detected status may simply mean the next scheduled check has not yet run.
• It does not necessarily mean the Pixel is missing, broken, or installed incorrectly.
• A correctly installed Pixel on a new project is normally detected within about 15 minutes.

Attempting to reinstall or troubleshoot the Pixel before the next scheduled check is unlikely to speed up detection.

✅ What to Do While You Wait

1. Go to OTTO SEO → All Sites (SEO Automation) using the left sidebar.
2. Locate your connected site and open its OTTO dashboard.
3. Wait for the next scheduled Pixel check to run — for a brand-new project this is normally within about 15 minutes.
4. Refresh the page and check the OTTO Pixel status again.

🔧 If the Status Still Shows Not Detected After the Next Check

If the next scheduled check has run and the OTTO Pixel status still shows Not Detected, it is worth verifying your installation. Check that the Pixel code or plugin is active on your site and that nothing is preventing it from loading correctly (for example, a caching layer serving pages without the Pixel code).

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.