# **🧭 Overview**

If you have installed the OTTO Pixel on your WordPress site and the status still shows **Not Detected**, do not worry. In most cases, this is completely expected behavior — not a sign that something went wrong with your installation.

This article explains why the **Not Detected** status can appear while a site audit is active and what you should do while you wait.

# **⚙️ Why This Happens**

When you connect your site to OTTO, the OTTO Pixel verification check runs automatically on a schedule based on how old the project is: every 15 minutes for projects under 2 hours old, every hour from 2 to 24 hours old, every 6 hours from 1 to 7 days old, and no automatic checks after 7 days. This means:

- The **Not Detected** status may simply mean the next scheduled check has not yet run.
- It does **not** necessarily mean the Pixel is missing, broken, or installed incorrectly.
- A correctly installed Pixel on a new project is normally detected within about 15 minutes.

Attempting to reinstall or troubleshoot the Pixel before the next scheduled check is unlikely to speed up detection.

# **✅ What to Do While You Wait**

1. Go to **OTTO SEO → All Sites (SEO Automation)** using the left sidebar.
2. Locate your connected site and open its OTTO dashboard.
3. Wait for the next scheduled Pixel check to run — for a brand-new project this is normally within about 15 minutes.
4. Refresh the page and check the OTTO Pixel status again.

# **🔧 If the Status Still Shows Not Detected After the Next Check**

If the next scheduled check has run and the OTTO Pixel status still shows **Not Detected**, it is worth verifying your installation. Check that the Pixel code or plugin is active on your site and that nothing is preventing it from loading correctly (for example, a caching layer serving pages without the Pixel code).

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.