🔍 What Is This Issue?
Some users have reported that an Indeed URL — often linked to a company they do not own — keeps reappearing in their Cloud Stacks footers and Knowledge Graph even after they delete it. Because the stale value is retained at the database level, deleting it through the platform UI alone will not permanently remove it from previously created stacks. Resolving this issue requires escalation to a support engineer.
✅ Steps to Take Before Contacting Support
- Check your Knowledge Graph settings: Navigate to your Knowledge Graph settings and look for any Indeed URL stored under your brand profile. If you see it, attempt to delete or clear it and save your changes. This ensures the UI-level value is removed, even though the underlying database-level value will still need to be cleared by an engineer.
- Identify affected Cloud Stacks: Go to your Cloud Stacks section in the platform and review your existing stacks. Note which stacks are displaying the incorrect Indeed link in their footers. Record the names or IDs of these stacks so you can share them with the support team.
- Confirm the Indeed URL is not intentional: Make sure the URL does not belong to a legitimate profile associated with your brand. If it is definitely not yours, proceed to contact support with that confirmation.
- Gather key details to share with support: Before reaching out, have the following ready: the exact Indeed URL that keeps appearing and the names or IDs of the affected Cloud Stacks.
🧹 What the Support Engineer Will Do
Once you contact support, a support engineer will review your account, identify the affected Cloud Stack records containing the stale Indeed URL, and manually remove the value at the database level. They will confirm once the removal is complete so you can verify the footers no longer display the incorrect link.
To get this resolved, please contact the Search Atlas support team via live chat and share the details you gathered above. The support team will escalate to an engineer who can perform the database-level removal — this is the confirmed path to a permanent fix.