Overview
OTTO serves optimized content to your website visitors by acting as a proxy layer between your domain and the Search Atlas infrastructure. For this to work correctly, every domain and subdomain connected to OTTO must have a valid SSL certificate. If SSL certificates are missing or misconfigured, OTTO cannot serve traffic on the affected domains, and your SEO automation will not take effect.
This article explains the most common causes of SSL and subdomain traffic issues with OTTO and what information to have ready when contacting support.
Common Causes of SSL and Traffic Serving Failures
- Missing SSL certificate on a subdomain: OTTO requires a valid SSL certificate on every domain and subdomain it serves. If a subdomain (e.g., blog.yourdomain.com or shop.yourdomain.com) does not have an SSL certificate, OTTO will be unable to serve traffic on that subdomain.
- Certificate not yet propagated: Newly issued SSL certificates may take time to propagate across DNS. OTTO will not serve traffic until the certificate is fully active and verifiable.
- Subdomain not included in OTTO's configuration: If a subdomain was added to your website after OTTO was initially set up, it may not be recognized by OTTO's current configuration.
What to Check Before Contacting Support
Before escalating, gather the following information so our team can investigate quickly:
- The exact domain or subdomain where traffic serving has stopped or SSL errors are appearing
- The name of the OTTO project associated with the affected domain
- Any error messages you are seeing in your browser or hosting panel
- When the issue started and whether any recent changes were made to your domain, DNS settings, or SSL certificate
Next Steps
Because resolving OTTO SSL certificate and subdomain traffic issues requires our team to inspect your project configuration and certificate status on the backend, there are no self-serve steps that can fully resolve this issue. Please contact support with the details listed above so we can investigate and restore traffic serving as quickly as possible.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.