🧭 Overview
If your sites are not loading or GSC data is missing in the GSC Performance section of Search Atlas, this is a known issue that our support team can investigate and resolve on your behalf. Because the root cause may involve your specific GSC connection, account configuration, or a backend data sync problem, the most reliable path to resolution is to contact our team directly.
What to Have Ready Before Contacting Support
To help our team investigate as quickly as possible, please have the following information ready when you reach out:
- The project name or workspace where the GSC Performance view is not loading
- The exact site or property URL you expect to see data for
- A description of what you see — for example, whether the section is blank, shows an error message, or shows some sites but not others
- The exact error message (if any) displayed on screen
- The timestamp (date and approximate time) when you first noticed the issue
- The Google account used to connect your GSC integration
What Our Team Will Do
Once you contact support, a member of our team will review your GSC connection status and data sync on the backend and work to restore your site data in the GSC Performance view.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.