Overview
Your Cloud Stack showing a deployed provider count of zero despite stacks being live requires the Search Atlas support team to investigate and resolve on your account. This article explains how to contact support effectively so your case can be resolved as quickly as possible. If you are unable to resolve an issue after following these steps, contact the Search Atlas support team via live chat in the dashboard.
Issue 1: Cloud Stack Shows Zero Deployed Providers
If your Cloud Stack report shows a deployed provider count of 0, this is a known display issue that the Search Atlas support team can correct on your account. There are no self-serve steps that reliably fix this — an agent must investigate your specific account configuration.
To get this resolved as quickly as possible, contact the Search Atlas support team via live chat in the dashboard and provide the following information:
- Your project name
- Your Cloud Stack order number
- A brief description that your deployed provider count is showing as zero
The support team will review your account, correct the display count, and confirm when your Cloud Stack data is accurately reflected.
Key Things to Remember
- A zero provider count in Cloud Stack is a known display issue — it does not necessarily mean your stacks failed to deploy.
- For both issues, contacting the Search Atlas support team via live chat in the dashboard with your order number is the fastest path to resolution.