Overview
Two separate but often co-occurring issues can disrupt your on-page optimization workflow in Search Atlas: blocked image alt text recommendations that cannot be deployed, and Instant Indexing activation failures during service account provisioning. This article explains the root cause of each issue and what to do next.
Why Are My Alt Text Recommendations Blocked?
Search Atlas deploys alt text changes through an API override layer. When that deployment is blocked, it is typically because the API override process itself is encountering an error — not a browser or cache issue. Clearing your browser cache or cookies does not resolve this error. This is a server-side and API-level issue that requires escalation to the support team so they can investigate the specific block on your account.
What to Have Ready When Escalating
To help the support team resolve your blocked alt text deployment as quickly as possible, please have the following information ready before reaching out:
- The name of the project or site where the alt text deployment is being blocked
- The exact error message or status shown when the deployment fails
- The timestamp (date and time) when you first noticed the block
- Whether the issue affects a single recommendation or all queued recommendations
Why Is Instant Indexing Failing During Setup?
Instant Indexing activation failures during service account provisioning are related to a plan requirement. The Instant Indexing feature and the associated service account setup require a specific plan level in Search Atlas. If your current plan does not include this feature, provisioning will fail during the activation process.
To resolve this, confirm that your Search Atlas subscription includes Instant Indexing access. If you are unsure which plan you are on or whether it includes this feature, the support team can verify your plan details and enable the correct access for your account.
What to Have Ready When Escalating
To help the support team resolve your Instant Indexing provisioning error quickly, please have the following ready:
- Your Search Atlas account email address
- The exact error message shown during service account provisioning
- The timestamp when the provisioning failure occurred
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.