## **🔍 What Is the Recrawling Status?**

When you trigger a manual crawl in Site Audit, the tool sets the crawl status to **Recrawling** while it processes your pages. In most cases this completes within a reasonable amount of time, depending on your site size and page limit.

Occasionally, a crawl can get stuck in **Recrawling** status for an extended period without progressing to completion. During this time, some controls may become unavailable. This is a known platform issue that our engineering team is actively working to resolve.

## **⚠️ Why Does This Happen?**

A crawl can become stuck due to internal processing conditions that prevent it from completing or resetting automatically. Importantly, a stuck crawl does **not** overwrite or delete your existing audit data. Your previously collected data remains intact while the crawl is stalled.

## **✅ What You Can Do Right Now**

1. **Wait and allow time to pass** — Short stalls occasionally resolve on their own once the background process catches up. If the crawl has not been stuck for very long, allow it more time before escalating.
2. **Refresh the page** — After waiting, do a hard refresh (Ctrl + Shift + R on Windows, Cmd + Shift + R on Mac) to reload the latest crawl status from the server.
3. **Check if results have populated** — Even if the status still shows **Recrawling**, scroll through your Site Audit results. Data often finishes processing before the status label updates correctly.
4. **Do not delete the audit** — Deleting the audit is irreversible and will permanently remove all previously collected data. Avoid this step unless instructed by the support team.

## **🛠️ When to Contact Support**

If your crawl has been stuck in **Recrawling** status for an extended period without any progress, our support team can intervene on the backend to cancel or force-complete the crawl **without deleting your audit data**.

Before reaching out, gather the following information so the team can act quickly:

- The name or URL of the affected site audit project.
- How long the crawl has been stuck (approximate start time and current page count).
- A screenshot showing the Recrawling status and any unavailable controls, if possible.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.