📌 Overview
When you upgrade to the Pro plan, OTTO Sites is included as part of your subscription. However, if you previously paid for OTTO Sites as a separate add-on, that add-on does not cancel automatically when you upgrade. As a result, you may continue to see a charge (for example, $85/mo) for the OTTO Sites add-on even though the feature is now part of your Pro plan.
This article explains why this happens and how to remove the duplicate add-on so you are only billed once.
❓ Why Am I Still Being Billed?
Your Pro plan and the OTTO Sites add-on are two separate line items in our billing system. Upgrading your plan changes what your subscription includes, but it does not cancel add-ons you signed up for earlier. Until the standalone add-on is removed, both charges remain active, which means you could be paying for OTTO Sites twice.
The good news: once the add-on is cancelled, you keep full access to OTTO Sites through your Pro plan at no extra cost.
🛠️ How to Remove the OTTO Sites Add-On
Follow these steps to cancel the standalone add-on:
- Log in to your Search Atlas account.
- Click your profile icon in the top-right corner and select Billing or Subscription.
- Open the Plans & Top-ups or Services section.
- Locate the OTTO Sites add-on in your list of active items.
- Click Remove or Cancel next to the OTTO Sites add-on.
- Confirm the change when prompted.
After removing the add-on, the separate charge will stop on your next billing cycle, and OTTO Sites will continue to work as part of your Pro plan.
✅ How to Confirm the Add-On Is Removed
To make sure the add-on is no longer active:
- Return to your Billing or Subscription page.
- Check that OTTO Sites no longer appears as a separate add-on line item.
- Review your upcoming invoice to confirm the add-on charge has been removed.
- Verify that OTTO Sites is still listed among the features included in your Pro plan.
Important: In some cases, a removed OTTO Sites top-up can still display as active and continue to charge even after you cancel it through self-service. If you complete the steps above but the add-on still appears active or you see another charge on your next invoice, do not assume it failed on your end — contact our team so we can fully deactivate the add-on on the back end and stop further billing.
💰 What About a Refund for Past Charges?
If you were billed for the OTTO Sites add-on after upgrading to Pro, you may be eligible for a refund or account credit for the overlapping charges. Refunds are reviewed on a case-by-case basis. Have your most recent invoice ready so our team can verify the duplicate charge and process any adjustment quickly.
🚫 How to Avoid This in the Future
To prevent paying for features twice, keep these tips in mind:
- Before adding a paid add-on, check whether it is already included in your current plan.
- When upgrading your plan, review your Add-Ons section to see if any existing add-ons are now covered.
- Remove any standalone add-ons that overlap with newly included plan features.
💬 Need More Help?
If you need further assistance, click the chat icon in the bottom-right corner of the platform and type "Human Teammate" to start a live chat with a member of our team. Please have your latest invoice available so we can review your billing and resolve any duplicate charges for you.