🔍 Overview
After purchasing additional OTTO sites, your account quota should update automatically. In some cases, there may be a short delay or a sync issue between the billing system and your account. This article explains why this happens and walks you through the steps to resolve it.
⚙️ Why Your Quota May Not Match Your Purchase
There are a few common reasons your active site count may not reflect a recent payment:
- Processing delay: Billing systems and account databases sync periodically. A purchase made moments ago may take some time to reflect in your quota.
- Payment pending: If your payment is still being processed or requires additional verification, the quota will not increase until the transaction is fully confirmed.
- Cache or display issue: Your browser may be showing an outdated view of your account. A refresh or re-login can resolve this.
- Plan upgrade not fully applied: In rare cases, a quota change tied to a plan upgrade may require a manual trigger on the backend.
🛠️ Steps to Resolve the Mismatch
- Wait a few minutes after completing your purchase. Most quota updates apply automatically after a short processing period.
- Hard-refresh your browser or clear your browser cache to ensure you are not viewing a cached version of your account.
- Log out and log back in to force a fresh sync of your account data.
- Check your OTTO dashboard and review your active site count to confirm whether the new quota is now visible.
- Verify the payment was successful: Go to your account billing section and confirm the transaction shows a completed status — not pending or failed.
📊 How to Check Your Current OTTO Site Usage
To see how many OTTO sites are currently active on your account:
- Navigate to the OTTO section of the platform.
- Review your site counts to see how many sites are currently active and how many are available under your quota.
- If your active count is lower than expected, check whether any sites may still be counted against your quota due to your plan settings.
💡 What to Do If the Issue Persists
If your quota still does not reflect your purchase after following the steps above, do not attempt a second payment. Our support team can manually reconcile your billing record and apply the correct quota to your account without any additional charge. When reaching out, please have the following ready: your account name, the date and amount of the purchase, and a screenshot of your current quota and billing status.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.