Overview

After completing a payment, your Hyperdrive credits should refresh automatically. This article explains what to expect after a payment, how to locate your Hyperdrive credit balance and OTTO quota in Search Atlas, and what to do if your credits have not yet appeared.

Expected Refresh Timeline

Credit refresh timing can vary depending on your payment type and plan. If a significant amount of time has passed since your payment was confirmed and your credits have not updated, try the troubleshooting steps below before reaching out to support.

How to Verify Your Hyperdrive Credit Refresh

To check whether your Hyperdrive credits have refreshed after payment:

1. Log in to your Search Atlas account.
2. Navigate to the OTTO SEO area of the platform where Hyperdrive credits are managed.
3. Review your current credit balance and confirm it matches the allocation for your current plan.
4. If the balance has not updated, proceed to the troubleshooting steps below.

Finding Your OTTO Quota

Your OTTO quota is also visible within the Search Atlas platform. Navigate to Avatar → Billing → Plans & Top-ups to view your current quota usage and remaining allocation. If you are unsure where to locate this, our support team can guide you directly to the correct location for your account.

Troubleshooting: Credits Have Not Refreshed

If your credits still show a low or unchanged balance after your payment was confirmed, try the following steps in order:

1. Hard-refresh your browser: Press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac) to clear cached data and reload the page.
2. Sign out and sign back in: Log out of Search Atlas completely, then log in again. Session data can sometimes delay the display of updated credit balances.
3. Confirm your payment was successful: Check your billing section in account settings and verify that your most recent payment completed without errors.
4. Wait a short period and recheck: If your payment was just processed, allow some additional time and then refresh the page again before escalating.

When to Contact Support

If the steps above do not resolve the issue, please have the following information ready before reaching out:

• Your Search Atlas account email address
• The date and approximate time your payment was processed
• A description of the credit balance you are currently seeing versus what you expect
• Any error messages or unexpected behavior you have noticed

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.