🔍 What Is This Issue?
When purchasing Hyperdrive credits, some customers see a checkout screen that recognises a saved card but does not allow them to select it. The screen may prompt you to use a different card, even if no other card is on file. This prevents the purchase from completing through the normal checkout flow.
This is a known interface issue that has been investigated by our engineering team. The steps below will help you complete your purchase.
⚙️ What to Do
If you encounter the card-selection error during Hyperdrive credits checkout, the confirmed fix is to use a direct checkout link that bypasses the broken card-selection interface and takes you straight to a working payment screen. Follow the steps below to get your direct checkout link and complete your purchase without waiting for a support agent.
- Use the direct checkout link request form: Navigate to your account's Billing section. Look for a "Having trouble checking out?" option or a link to request an alternative checkout page. If this option is visible, click it to have a direct checkout link generated for your account automatically.
- If no self-serve option appears: Contact our support team via the chat widget (bottom-right corner of any page in the platform) and tell them you are seeing the card-selection error on the Hyperdrive credits checkout screen. The agent will send you a direct checkout link immediately.
- Click the direct checkout link to open an alternative checkout page.
- Complete your payment on the new page using your saved card — the card should be selectable here without any issues.
- Once payment is confirmed, your Hyperdrive credits will be added to your account automatically.
✅ How to Verify Your Credits Were Added
After completing the purchase, check your Hyperdrive credit balance inside the platform to confirm the credits were applied correctly. The total should reflect your previous balance plus the newly purchased amount.
If the credits do not appear within a few minutes of a successful payment, contact support so the team can verify the transaction on their end.
💡 Things to Keep in Mind
- This issue affects the checkout interface only — your saved card details are stored correctly and remain valid.
- Using the direct checkout link is the confirmed working solution for this error.
- Do not attempt the purchase multiple times through the broken interface, as repeated failed attempts may cause unexpected behaviour with your checkout session.
🆘 Need More Help?
If you need further assistance, use the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. Reference the card-selection error on the Hyperdrive credits checkout screen so the agent can send you a direct checkout link right away.