🔍 Overview
If you have recently switched Search Atlas accounts or cancelled a previous subscription, you may still receive billing-related notifications tied to your old account. This article explains why that happens, how to confirm your current billing status, and how to update your payment method on your active account.
📬 Why Am I Still Receiving Billing Notifications from a Cancelled Account?
When an account is deactivated or cancelled, the system may continue to send a small number of automated billing notifications — such as payment failure alerts — for a short period after cancellation. This is normal and does not mean you are being charged.
- These notifications are informational only. They confirm the final state of your previous subscription.
- No new charges will be applied to a fully deactivated account.
- Notifications should stop automatically within one billing cycle after cancellation is confirmed.
If you continue to receive notifications beyond that period, or if you see unexpected charges, contact our support team immediately using the live chat widget.
✅ How to Check Your Billing Status on Your Active Account
To confirm the billing status on your current active account, follow these steps:
- Log in to your Search Atlas account at app.searchatlas.com.
- Click your avatar in the top-right corner of the platform.
- Navigate to Billing.
- Select Plans & Top-ups (Manage Subscription).
- Review your current plan, next billing date, and payment method on file.
Your billing status will clearly show whether your subscription is Active, Past Due, or Cancelled. If the status appears incorrect, do not attempt to re-enter payment details more than once — contact support first to avoid duplicate charges.
💳 How to Update Your Payment Method
To add or replace a payment method on your active account:
- Click your avatar in the top-right corner of the platform.
- Go to Billing → Plans & Top-ups (Add Payment Method / Manage Subscription).
- Click Add Payment Method.
- Enter your new card details and click Save.
- Confirm the update is reflected in your billing summary before leaving the page.
Important: Only one payment method can be active at a time. Updating your payment method will replace the existing card on file immediately.
🔄 Switching from an Old Account to a New Account
If you have migrated from one Search Atlas account to another — for example, moving from a personal account to a company account — keep the following in mind:
- Each account has its own independent billing profile. Cancelling one account does not affect billing on the other.
- Make sure your new account has a valid payment method and an active plan before cancelling the old one.
- Any unused credits or add-ons from your old account are not automatically transferred to the new account.
- Request a manual review of both accounts through live chat if you believe there is a billing overlap.
⚠️ Common Billing Issues and Quick Fixes
- Duplicate charges: Check whether both your old and new accounts were active during the same billing period. Contact support with both account email addresses for a review.
- Payment failure notifications: Update your payment method as described above, then confirm your subscription is active under Billing → Plans & Top-ups (Manage Subscription).
- Cannot access billing settings: Only account Owners and Admins can view and update billing. Ask your team owner to grant the appropriate role via Settings → Team Members.
- Unrecognised charges: Cross-reference the charge date against your billing history in the platform before escalating.
🙋 Need Further Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.