🔍 Why You See More Than One Charge
If your monthly statement shows a charge of $99 alongside one or more additional charges, you are most likely seeing a combination of your base subscription fee and one or more recurring top-up charges. These are separate line items and are both expected and intentional based on your account settings.
Your base plan and any active top-ups are billed independently, so it is normal to see multiple charges from Search Atlas on the same billing date.
📦 What Is a Recurring Top-Up?
A top-up is an add-on purchase that extends your usage limits beyond what is included in your base plan. Common examples include additional AI content credits, extra keyword tracking slots, or increased report generation limits.
When you purchase a top-up, it is set to renew automatically every month by default. This means the charge repeats on the same date each billing cycle until you cancel it. Top-ups are designed this way so your workflow is never interrupted when you reach a usage limit.
🧾 How Top-Up Charges Appear on Your Bill
On your invoice or bank statement, recurring top-up charges appear as separate line items from your base subscription. Here is what a typical billing breakdown looks like:
- Search Atlas Base Plan — $99.00
- Search Atlas Top-Up: AI Credits Pack — $29.00
- Search Atlas Top-Up: Keyword Tracking Add-On — $19.00
Each charge will reference Search Atlas as the merchant. The description will usually include the specific top-up name so you can identify exactly what each charge covers.
📅 When Are Top-Up Charges Billed?
Recurring top-ups are billed on the same date each month, aligned with your original purchase date for that top-up. This date may differ slightly from your base plan renewal date, which can sometimes cause charges to appear in the same week but on different days.
If you purchased a top-up mid-cycle, your first charge is prorated to cover the remainder of that billing period. From the following month onward, the full top-up amount is charged on the anniversary date of your original purchase.
🔎 How to Identify Your Active Top-Ups
To see a full list of your active recurring top-ups, follow these steps:
- Log in to your Search Atlas account.
- Click your profile icon (avatar) in the top-right corner and select Billing.
- Navigate to the Plans & Top-ups section.
- Review the list of active items. Each recurring top-up will display its name, monthly cost, and next renewal date.
This view gives you a complete picture of every charge that will appear on your next invoice.
❌ How to Cancel a Recurring Top-Up
You can cancel any recurring top-up at any time. Cancellation takes effect at the end of your current billing period, so you retain access to the add-on until it expires.
- Go to Billing from your account menu (Avatar → Billing).
- Open the Plans & Top-ups section.
- Locate the top-up you want to cancel and click Manage.
- Select Cancel Add-On and confirm your choice.
After cancellation, you will receive a confirmation email. The top-up will no longer renew, and no further charges will be applied for that item after the current period ends.
💡 Tips to Avoid Unexpected Charges
- Review your active add-ons after any one-time top-up purchase to confirm whether auto-renewal was enabled.
- Check your Billing page before each renewal date to see a preview of upcoming charges.
- If you only need a top-up once, cancel it immediately after purchase so it does not renew next month. You keep full access through the end of the billing period.
🙋 Still Have Questions About Your Bill?
If you have reviewed your active top-ups and the charges still do not match what you expect, our team can pull up your full billing history and walk you through each line item. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.