📋 Recurring vs. One-Time Credits
Your Hyperdrive Credits (HDC) come in two types:
- Recurring credits reset every month on your billing cycle date. You see them as a usage counter (for example, 0/60 used).
- One-time top-up credits are purchased or granted separately and do not reset. They remain until you use them.
The Billing dashboard shows the HyperDrive Credits total as one combined number (plan/recurring credits plus purchased credits), even though the system tracks the two buckets separately, so the total can look higher than your plan's monthly recurring amount.
🔍 Verify Your Plan Allowance
- Open your account billing or subscription page.
- Locate the line that lists your plan's monthly Hyperdrive Credits (for example, PRO = 100 HDC/month).
- Compare that number with the recurring credit counter shown in the Hyperdrive section (e.g., 0/60 used).
⚠️ If the Recurring Counter Is Lower Than Expected
When the recurring counter shows fewer credits than your plan promises (e.g., 60 instead of 100), it is usually a display or provisioning issue that the billing team must correct.
- Open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.
- Tell the agent: "My recurring Hyperdrive Credits show [X] but my [Plan Name] plan should provide [Y] per month."
- The agent will verify the discrepancy, escalate to billing if needed, and apply any missing credits as a one-time correction.
🧾 What Happens After You Report It
The billing team investigates the provisioning gap. In a recent case they issued a one-time grant of 50 HDC to cover the shortfall while the root cause was fixed. You will receive a confirmation once the adjustment is applied.
🛠️ Known Display Improvements
The HyperDrive Credits total shown in Billing is one combined number (plan/recurring credits plus purchased credits), even though the system tracks the two buckets separately. Further backend/frontend alignment work is in progress to prevent future mismatches.