How Credit Resets Work
Your Search Atlas quotas reset monthly on your billing anniversary date — the day you first subscribed or last changed your plan. This is not the 1st of each month.
How to Find Your Reset Date
- Click your profile icon (top-right corner)
- Go to Billing
- Your next billing date is shown under your active plan — this is when quotas reset
Per-Account vs Per-Seat Resets
| Plan | How Quotas Work |
|---|---|
| Starter | Quotas are per-account — shared across all users |
| Growth / Pro | Quotas are per-seat — each team member gets their own allocation |
| Enterprise | Custom allocation — contact your account manager |
What Resets and What Doesn't
- Monthly quotas reset: AI Generation Points, Local SEO Points, Keyword Rank Tracker credits, GBP Automation credits, URL Indexer credits
- Rollover top-ups do NOT reset: If you purchased a top-up marked as "rollover" or "non-recurring," those credits persist until used — they do not expire at the billing cycle
- OTTO site activations do NOT reset: OTTO sites are a one-time activation, not a monthly quota
- Hyperdrive Credits: Two types exist — monthly (resets with billing cycle) and rollover (persists until used). Check your Billing page to see which type you have
Plan Upgrades and Proration (Monthly → Annual)
When you upgrade from a monthly plan to an annual plan mid-cycle, the unused portion of your most recent monthly charge is automatically applied as a prorate discount toward the annual plan price. This is not a duplicate charge.
Example: A customer on monthly PRO ($399/mo) upgrades to annual PRO (list price $3,351). The $399 monthly payment is applied as a discount toward the annual total, so the customer is charged $2,965.50 for the annual plan. Any remaining balance after the discount is applied (in this example, $16.50) is refunded to the original payment method.
If you believe you were double-charged after a plan upgrade, contact support with both transaction IDs so we can verify the proration math and refund any remaining balance.
Common Questions
"My credits should have reset but haven't"
Credits reset on your billing anniversary, not on the 1st of the month. Check your exact billing date under Billing. If your billing date has passed and credits haven't reset, contact support.
"I topped up but my quota still shows exhausted"
Top-ups are applied immediately. If your balance doesn't reflect the purchase, try refreshing the page. If the issue persists, contact support with your payment confirmation.
"I was charged for my monthly plan and then charged again when I upgraded to annual — is this duplicate billing?"
No. When you upgrade from monthly to annual, your recent monthly charge is applied as a prorate discount toward the annual plan. The annual charge you see already reflects this discount. If a balance remains after the discount is applied, it will be refunded automatically to your original payment method. Contact support if you do not see the expected refund within 5–10 business days.
"Do unused credits carry over?"
Monthly plan credits do not carry over — they reset to your plan allocation each billing cycle. Only rollover top-up credits persist between cycles.