🧾 How to Read Your Search Atlas Invoice

🧾 What Your Invoice Includes

Your Search Atlas invoice is generated automatically at the start of each billing cycle. It summarises all charges applied to your account for that period. Knowing what each section means will help you quickly verify that everything looks correct.

• Invoice Number: A unique reference code for this specific billing document.
• Billing Period: The date range the invoice covers (e.g., 1 Jun – 30 Jun).
• Plan Name: The subscription tier you are currently on.
• Subtotal: The cost of your plan before any taxes or discounts.
• Discounts / Credits: Any promotional codes or account credits applied to this cycle.
• Tax: Sales tax or VAT applied based on your billing country.
• Total Due: The final amount charged to your payment method.

💡 Common Reasons Invoices Look Unexpected

Most billing confusion is caused by one of the following situations. Review each scenario to see if it matches what you are seeing.

• Mid-cycle plan upgrade: If you upgraded your plan partway through a billing period, the invoice will show a prorated charge. This is a partial amount that covers only the remaining days of the cycle at the new plan rate.
• Annual plan shown as one charge: Annual subscribers are billed for 12 months upfront. The total may appear larger than expected if you are used to seeing monthly amounts.
• Add-on features: Certain features such as additional workspaces, extra users, or boosted credits are billed separately and appear as line items below your base plan cost.
• Currency display: All Search Atlas invoices are issued in USD. If your bank or card provider converts the charge, the amount shown on your bank statement may differ slightly due to exchange rates.
• Free trial end: If your trial period ended, the first invoice reflects a full billing cycle charge rather than a trial amount.

📄 How to Access Your Invoices

1. Log in to your Search Atlas account.
2. Click your profile icon in the top-right corner.
3. Select Billing from the dropdown menu.
4. Navigate to the Invoices tab.
5. Click Download next to any invoice to save a PDF copy.

🔍 How to Double-Check a Charge

If a charge looks unfamiliar, follow these steps before reaching out to support.

1. Compare the Billing Period on the invoice to your plan's renewal date in the Billing section of your account.
2. Check whether you made any plan changes — upgrades, downgrades, or add-on purchases — during that period. These will each appear as a separate line item.
3. Verify the Plan Name listed on the invoice matches the plan shown in your account settings.
4. If you see a discount or credit applied, confirm it matches any promotional offer you redeemed.
5. Review the Total Due and compare it against the charge on your bank or card statement, keeping in mind any currency conversion your bank may have applied.

✅ When Everything Is Actually Correct

Many customers find that after reviewing the steps above, the invoice is accurate and the confusion was caused by a prorated charge, an annual billing cycle, or a currency conversion. If this is the case, no further action is needed. Your account and payment status remain in good standing.

🛠️ Still Have Questions?

If after reviewing your invoice you still believe there is an error, or if something is unclear, our team is ready to help. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.