🔍 What Is Happening?
After completing a Pro plan upgrade, some customers are charged successfully but then land on a "Please Wait" or "Still Trying to Process Payment" screen and cannot access their account. This is a known issue that can occur during checkout and is fully resolvable by our support team.
Your payment has been received — this screen does not mean the transaction failed. It means the account provisioning step did not complete as expected.
✅ Steps to Take Right Now
- Do not attempt to pay again. Your card has already been charged. Submitting a second payment may result in a duplicate charge.
- Do not close or refresh repeatedly. If you have already left the processing screen, that is fine — but avoid initiating a new checkout session.
- Take note of your payment confirmation. Check your email inbox for a receipt from Stripe. Save this for reference when you contact support.
- Contact support immediately using the live chat widget (see below). Our team can manually verify your payment and provision your account without any delay.
🛠️ What Our Team Will Do
Once you reach a support teammate, they will:
- Verify that your payment was received and recorded correctly in Stripe
- Confirm the correct plan and pricing applied to your account
- Manually trigger account provisioning if it did not complete automatically
- Confirm that no duplicate charges occurred
- Ensure all expected features and limits are active on your upgraded account
This process is typically resolved quickly once our team is looped in.
⚠️ Common Variations of This Issue
This problem can appear in a few different ways depending on how the checkout was initiated:
- Clicking Upgrade inside the platform causes a spinner that never completes
- Completing Stripe checkout and being redirected back to a processing screen with an error message
- Payment going through but the account remaining on the previous plan with no feature changes
All of these scenarios are handled the same way — contact support and our team will resolve it manually.
💡 Tips to Prevent This in Future Sessions
- Use a stable internet connection when completing checkout
- Avoid using browser extensions that block scripts or modify page behaviour (such as ad blockers) during the payment flow
- Complete checkout in a single session without switching tabs or navigating away from the payment page
💬 Need Help Now?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.