🧮 How OTTO Quota Slots Are Counted
Your OTTO quota tracks every site that has ever been assigned an OTTO slot — not just sites where OTTO is currently engaged. This is the most common reason customers see a higher number than expected (for example, 14/3 used when only 2 sites appear active).
A slot is consumed as soon as OTTO is activated on a site. Simply disengaging OTTO on a site does not immediately free the slot. The site still holds its reserved slot in the background until the slot is formally released.
❄️ What Is Deep Freeze?
Deep Freeze is a feature that suspends all OTTO activity on a site without permanently deleting the project. It is designed for sites you want to pause — for example, seasonal clients or projects temporarily on hold.
You can access Deep Freeze by navigating to OTTO SEO → All Sites (SEO Automation) → Deep Frozen tab. Once there, you will be able to see your current site statuses, including which sites are active and which are frozen.
📊 How Deep Freeze Affects Your Quota
Understanding the relationship between Deep Freeze and quota is critical to managing your slots correctly. When a site enters Deep Freeze, its slot behavior — including whether and when that slot is released — depends on the specific Deep Freeze mechanics for your account. Because these mechanics may vary and are subject to change, please confirm the exact slot-release rules with our support team for your specific situation.
If you need to free up quota for new sites, contact our support team to clarify the current Deep Freeze release process and timeline before making changes to your frozen sites.
🛠️ How to Check Your Current Quota and Frozen Sites
- Navigate to OTTO SEO → All Sites (SEO Automation) → Deep Frozen tab.
- Review your site statuses — look for sites that are active (currently engaged) versus those that are frozen (paused but potentially still holding a slot).
- Compare your active site count with the used portion of your quota — any difference may be explained by frozen or previously activated sites that have not yet had their slots released.
❓ Why Does My Quota Show More Than My Active Sites?
If your quota used is significantly higher than the number of sites currently showing as active, check for the following:
- Deep Frozen sites: These sites are paused but may still hold a slot depending on their current freeze status.
- Previously activated sites: Sites that had OTTO enabled at any point but were later disengaged may still count against your quota until their slots are formally released.
If after reviewing your site list you are still unable to account for the discrepancy, our support team can investigate your account and confirm exactly which sites are consuming slots and what steps are needed to release them.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.