🔍 Overview
The Search Atlas Pro plan includes 5 user seats by default. However, some customers have noticed an unexpected $35/month Extra Seat charge on their invoice. This article explains why this charge can appear and what steps to take.
⚠️ Why This Charge Can Appear
A known billing issue affected some Pro plan accounts where the platform incorrectly displayed or allocated 4 seats instead of 5. As a result, adding a 5th user — which should be included in your plan — was mistakenly treated as a paid seat top-up and billed at $35/month.
This issue has been identified and fixed. If you were charged incorrectly, you are entitled to a refund for any overpayment.
📋 What You Should Check
- Your seat count: On the Pro plan, you should have exactly 5 included seats. If your account shows only 4, your quota was set incorrectly.
- Your billing history: Check whether a $35 Extra Seat line item appears on any recent invoices, including charges dated around June 12th or later.
- Number of active users: Confirm how many teammates are currently added to your account. If it is 5 or fewer, no extra seat charge should apply.
🛠️ How to Fix This
- Review your current seat usage by navigating to Home in the left sidebar and opening the Quotas section.
- Check whether your seat quota displays 5 seats. If it shows 4, your account was affected by the allocation bug.
- If you see an incorrect seat count or an unexpected charge on your invoice, contact our support team immediately for a correction and refund.
💰 Refunds for Incorrect Charges
If you were billed for an Extra Seat that should have been included in your Pro plan, our team can issue a refund for the amount overbilled. Please have your billing date and invoice details ready when you reach out so we can process this quickly.
🚫 Preventing Future Unexpected Charges
- Only invite users up to your plan's included seat limit to avoid automatic top-up charges.
- If you genuinely need more than 5 seats, additional seats are available at $35/seat per month — any top-up beyond your included quota will be billed automatically.
- Review your Quotas section regularly to monitor seat usage against your plan allowance.
💬 Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.