🔍 Overview
If you have noticed two separate charges on your statement — such as $95 and $99 — appearing each month, this article explains exactly what those charges are, why they occur, and how your AI credits billing is structured.
💡 Why You See Two Separate Charges
Search Atlas bills for AI credits in two distinct ways, which can result in two line items appearing on your monthly statement:
- Your base plan subscription: This is the recurring monthly fee tied to your Search Atlas plan (for example, $99/month). It covers your core platform access and the AI credits included with your plan tier.
- AI credits top-up or add-on charge: If you purchase additional AI credits on top of your plan — either manually or through an auto-refill setting — this appears as a separate charge (for example, $95). This charge renews or recurs whenever your credits are topped up.
These are two separate billing items, not a duplicate charge. Together they reflect your plan subscription plus your AI credits usage or add-on purchase.
📊 How AI Credits Billing Works
AI credits power features such as AI-generated content, keyword research assistance, and other AI-driven tools within Search Atlas. Here is how the billing cycle works:
- Included credits: Every plan includes a set number of AI credits per billing cycle. These reset automatically at the start of each new billing period.
- Add-on credits: If you purchase an AI credits add-on pack, that charge is billed separately from your plan subscription and recurs on its own schedule or when your credit balance runs low.
- Auto-refill: If you have auto-refill enabled, your account will automatically purchase more credits when your balance drops below a threshold. This triggers an additional charge outside your normal billing date.
🗓️ Why the Charges May Fall on Different Dates
Because your plan subscription and your AI credits add-on are billed independently, their renewal dates may not align. For example, your plan may renew on the 1st of the month while your AI credits add-on renews on the 15th. This is normal and expected behaviour — it does not mean you have been charged incorrectly.
🛠️ How to Review Your Charges
You can review all active subscriptions and billing history directly inside Search Atlas:
- Log in to your Search Atlas account.
- Click your avatar in the top-right corner to open the Account Menu.
- Select Billing to view your current plan, any active add-ons, and your full payment history.
- Check the AI Credits section to see your current balance, usage, and any auto-refill settings that are enabled.
If you want to stop the recurring AI credits charge, you can cancel or disable the add-on or auto-refill from the same Billing page.
⚙️ Managing or Cancelling AI Credits Add-Ons
To adjust or remove an AI credits add-on:
- Go to the top-right avatar (Account Menu) → Billing and locate the Automatic top-up card (only an account admin can change this setting).
- Turn off Automatic top-up if you do not want automatic top-ups.
- To remove a recurring credits pack entirely, select the add-on and choose Cancel Add-On.
Changes take effect at the end of your current billing period unless you cancel immediately.
🙋 Still Have Questions?
If your charges do not match the descriptions above, or if you believe you have been billed incorrectly, our team is ready to help. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.