🔍 Overview

If you are on the PRO plan and have questions about how many OTTO sites you can activate, or if you have spotted charges on your bill that seem unexpected, this article explains how quotas and billing work — and what steps to take to resolve discrepancies.

📊 How Many OTTO Sites Does the PRO Plan Include?

The PRO plan includes a set number of active OTTO sites as part of your base subscription. The exact quota depends on the version of the PRO plan you are subscribed to, as Search Atlas has updated plan allowances over time. To confirm your current quota:

1. Log in to Search Atlas.
2. Navigate to OTTO SEO → All Sites (SEO Automation) in the left sidebar (URL: /seo-automation-v3).
3. Review the site slots shown on your dashboard — active sites and available slots are displayed here.

If the number of sites you see does not match what you expected when you signed up or upgraded, your account may have been provisioned under an older quota tier. Search Atlas has periodically increased OTTO site limits for PRO plan users, and some accounts required a manual update to reflect the new allowance. If your quota still looks incorrect after reviewing the dashboard, reach out via the live chat widget so our team can audit and correct your account provisioning.

💳 Understanding Your Bill: Common Charges Explained

Customers on the PRO plan sometimes notice charges they do not immediately recognise. Here are the most common ones and what they mean:

• Base PRO plan subscription: Your recurring monthly or annual charge for the core PRO plan features.
• OTTO site top-up fee (e.g. $69): If you activated more OTTO sites than your plan quota allows, the platform may have automatically charged a top-up fee to cover the additional site. This can happen if the system did not correctly read your plan-included quota at the time of activation.
• Google Ads / AdWords add-on (e.g. $199): This is a separate add-on for Google Ads integration and is billed independently from your core PRO plan. If you did not intentionally add this, it is possible it was included during an agency upgrade or account change and was not removed when your plan changed.
• Unexpected total (e.g. $858): A larger-than-expected bill is usually the result of two or more of the above charges appearing in the same billing cycle — for example, a plan renewal, a site top-up, and an active add-on all billed together.

⚙️ Known Billing Issues and What Has Been Fixed

Search Atlas engineering has identified and resolved several billing-related issues that affected PRO plan customers:

• A bug caused the platform to ignore the OTTO site quota included in certain PRO plans, triggering automatic top-up charges even when users had not exceeded their allowance. This has been audited and corrected.
• Following a period in which unlimited OTTO site quotas were available (October–November), some accounts exceeded the standard site limits before quotas were re-applied. These accounts were audited to ensure billing was accurate.
• In some cases, an agency-level upgrade added a Google Ads add-on to an account that was subsequently downgraded to PRO, leaving the add-on active and billing independently.

If you were affected by any of these issues, you may be entitled to a credit or refund. Please contact our support team to have your account reviewed.

🛠️ Steps to Audit Your Account and Charges

1. Go to OTTO SEO → All Sites (SEO Automation) in the left sidebar and count your currently active OTTO sites.
2. Compare the number of active sites against the quota listed in your plan details or the original plan description you signed up for.
3. Review your billing history for any top-up charges or add-on fees you do not recognise.
4. Note the dates and amounts of any disputed charges before contacting support — this speeds up the resolution process.

❓ Frequently Asked Questions

Why do I only see 6 OTTO sites when I expected more?
Your account may have been provisioned under an older quota tier. Plan quotas have been updated, and some accounts needed a manual adjustment. Contact support with your account details and expected quota so our team can verify and correct your provisioning.

Why was I charged a $69 top-up fee?
This fee is triggered when the platform detects that you have activated more OTTO sites than your plan includes. If you believe this was charged in error — for example, because you were within your plan quota — our team can investigate and issue a refund if applicable.

Why is there a $199 Google Ads charge on my account?
This is the Google Ads add-on fee. If you did not intentionally enable this add-on, it may have been added during a previous plan change. Contact support to have it reviewed and removed if it should not be active.

💬 Need Help Resolving a Charge?

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.