💡 What Are Account Credits?
Credits are the in-platform currency used to access certain Search Atlas features and tools. When your credits run low, you can purchase a top-up at any time — no need to wait for your billing cycle to renew.
🔍 Where to Find Your Credit Balance
To check how many credits you currently have:
- Click your avatar in the top-right corner of the platform.
- Select Billing → Plans & Top-ups from the dropdown menu.
- Your current credit balance is displayed on this page (Plans & Top-ups).
🛒 How to Purchase Credits
Follow these steps to buy a credit top-up:
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Click your avatar in the top-right corner and go to Billing → Plans & Top-ups.
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Locate the Plans & Top-ups section.
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Click the Top Up button.
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Select the package that suits your needs. The available options include:
- Package pricing and credit amounts are shown directly in the Buy Credits panel and can vary by account — review the options shown there before purchasing rather than assuming a fixed rate
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Confirm your payment details and complete the purchase.
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Your credits will be added to your account immediately after the transaction is processed.
📊 Tips for Managing Your Credits
- Monitor regularly: Check your balance under Avatar → Billing → Plans & Top-ups before starting large projects so you are never caught short.
- Top up anytime: Credit purchases are not tied to your billing date — you can buy more whenever you need them.
- Credits do not expire: Purchased credits remain in your account and carry over month to month.
❓ Frequently Asked Questions
I cannot see the Buy Credits option — what should I do?
Only account owners and users with admin-level permissions can purchase credits. If you do not see the option, ask your account owner to check their role settings or complete the purchase on your behalf.
My credits did not appear after payment — what now?
In rare cases there may be a short delay. Refresh the page and check your balance again after a few minutes. If the credits still have not appeared, contact our support team using the instructions below.
🆘 Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.