💳 Plans & Pricing

💰 Affiliate Referral Approval and Payouts

🔍 Why a referral may be denied An active subscription shown in the referral tab does not always mean the referral qualifies for commission. Referrals must pass tracking and eligibility checks before approval. A referral may be denied when the signup was not attributed to a valid referral link, tracking data is missing, the customer used another attribution source, the subscription was canceled or refunded, or the account does not meet the affiliate program terms. 📊 What the referral status means - Pending: The referral is recorded but still under review. - Approved: The referral has qualified for commission and is eligible for payout according to the payout schedule. - Denied: The referral did not meet the required eligibility or tracking conditions. - Canceled or reversed: The qualifying subscription changed, was refunded, or otherwise became ineligible. ✅ How to check a referral 1. Open the affiliate area in Search Atlas. 2. Find the referral using the customer details or referral record. 3. Review the status, signup date, subscription plan, and commission details. 4. Confirm that the customer signed up through your referral link and that the qualifying subscription remains active. 5. Allow time for the review period and any refund or cancellation checks to complete. 💳 How commission payouts work Commissions are paid only for approved referrals. A subscription can remain active while its commission is still pending or denied because subscription status and commission eligibility are separate checks. Payout timing can also depend on the program’s review period, refunds, cancellations, payment confirmation, and the payout information saved to your affiliate account. Combined billing or add-ons may not always be included in the commissionable base. 🛠️ What to do if the status looks incorrect First, verify the referral link used, signup date, customer account, plan, and current subscription status. Do not ask the customer to create a second account or use a different referral link, as this can make attribution harder to verify. If the referral remains denied despite meeting the requirements, provide the referral record, relevant dates, and a brief explanation through the in-platform support chat. Our team can review the tracking and billing details available for that referral. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Coupon Eligibility for Annual Subscriptions

🔍 Coupon Eligibility Basics Most promotional codes are designed for monthly plans only. Annual subscriptions qualify only for specific retention offers or seasonal campaigns announced in your dashboard. Codes from external sources rarely apply to yearly billing cycles. ✅ How to Check Your Code Enter the coupon during checkout or in account settings. The system will instantly show whether it is valid for your annual plan. Invalid codes display an error and leave your current pricing unchanged. 💰 Refunds After Activation Once a coupon is applied to an annual subscription, refunds are not issued for prior payments. The discount takes effect on the next billing date only. If you recently upgraded or paid annually, the code cannot retroactively adjust that charge. 📅 Special Retention Offers During cancellation, eligible users may receive a limited-time 50 percent discount for two months before reverting to standard pricing. These offers replace standard coupon fields and cannot be combined with other codes. 🚫 Common Restrictions - Coupons cannot extend an annual term indefinitely or make the plan appear permanently free. - Existing annual subscribers are excluded from most new customer promotions. - Only one active discount applies per subscription at any time. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🤖 AI Gateway Credits and Data Aggregator Submissions Explained

🎯 Overview This article covers two common questions about AI Gateway and Data Aggregator Submissions: where to find your five-hour credit allowance and what happens if you need to cancel or revert a submission that is still processing. ⚡ What Is the AI Gateway Five-Hour Credit Allowance? AI Gateway operates on a rolling five-hour credit window. This means your available AI credits are calculated and refreshed in five-hour intervals rather than on a fixed daily or monthly reset. The allowance is designed to prevent overuse during short bursts of activity while still giving you consistent access throughout the day. - Credit scope: The five-hour allowance applies to all AI-powered actions processed through the AI Gateway, including automated content tasks and AI-assisted workflows within the platform. - Reset timing: Credits reset automatically every five hours from the point your first credit was consumed in that cycle. You do not need to take any action to trigger a reset. - What counts against your allowance: Any task routed through AI Gateway — such as AI-generated content requests or large-scale automated operations — draws from this five-hour pool. 🔍 Where to View Your AI Gateway Credit Allowance Your AI Gateway credit usage and remaining allowance are displayed directly within the AI Gateway section of the platform. Follow these steps to locate it: 1. Log in to your Search Atlas account. 2. Look for the AI Gateway option in your platform navigation. 3. Open AI Gateway — your current credit balance and the time remaining until the next reset are shown on the main dashboard of that section. Important: AI Gateway credits are not located in the Billing section of your account settings. If you have previously been directed there, that information was incorrect. Credit tracking is managed entirely within the AI Gateway interface itself. ↩️ Can You Revert a Data Aggregator Submission While It Is Processing? Once a Data Aggregator Submission has been initiated and its status shows as processing, it cannot be reverted or canceled from within the platform. The submission is actively being handled by the system at that point, and no rollback option is available through the UI. Here is what you should know: - Before submitting: Always review your submission details on the confirmation screen before you confirm. This is your last opportunity to make changes without contacting support. - While processing: No self-serve cancel or undo option exists once processing has begun. The system will complete the submission automatically. - After processing completes: Once the submission finishes, you can review the results. If the outcome is incorrect or unintended, contact the support team via the chat widget (see below) for guidance on next steps. ✅ Best Practices to Avoid Unwanted Submissions - Double-check all submission details, including target sites and data fields, before confirming. - Submit a small test batch first if you are unfamiliar with a new Data Aggregator configuration. - Monitor your AI Gateway credit balance before running large AI-dependent workflows to avoid interruptions mid-process. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Understanding Billing, Plan Changes, and Refunds

🔍 Why You Might See Multiple Charges After a Plan Change When you upgrade or downgrade your plan mid-billing cycle, Search Atlas processes a prorated adjustment. This can sometimes appear as two separate line items on your bank or card statement — one for the remaining balance on your previous plan and one for the new plan. This is not a duplicate charge. Together, the two amounts should equal the correct prorated total for your billing period. If the combined total looks higher than expected, it is worth checking your billing history inside the platform before assuming an error has occurred. 📋 How to Review Your Billing History 1. Log in to your Search Atlas account. 2. Click your avatar in the top-right corner and select Billing. 3. Open the Invoices tab to see an itemised list of every charge, credit, and refund. 4. Compare each line item against your plan change dates to confirm the amounts are correct. If you spot a charge that does not match any plan change or subscription event, note the date and amount — you will need these details when contacting support. 🌐 What Your Plan Covers: Websites and Users The number of websites and projects included in your plan depends on the specific tier you are subscribed to. As a general guide: - $99/month plan: Covers a set number of managed websites as defined at sign-up. Check your plan details page for the exact limit. - Adding a fourth website: If you are currently managing three websites and wish to add a fourth, you may need to upgrade to the next tier or purchase an add-on. Review the Plans & Pricing page inside the platform to see which tier fits your needs. - Account seat limits: Additional team members or client accounts may count toward your plan limits depending on your tier. To confirm exactly what your current plan includes, go to Avatar (top-right) > Billing > Plans & Top-ups for a full breakdown of your entitlements. 🔄 How Refunds Are Processed Search Atlas handles refund requests on a case-by-case basis. Here is what you can generally expect: - Confirmed duplicate charges are refunded in full once verified; exact timing depends on your payment provider and there is no fixed guaranteed window. - Prorated credits for mid-cycle downgrades are usually applied to your next invoice rather than returned to your payment method. - Plan refund requests submitted within the eligible window are reviewed by the billing team and processed once verified. Refunds appear on your original payment method. Processing times vary by bank or card issuer and are outside Search Atlas's control once the refund is initiated. ✅ Steps to Take If You Believe You Were Overcharged 1. Check your Invoices (Avatar → Billing → Invoices) in the Billing section to identify the specific charge. 2. Compare the charge date against any plan changes you made around that time. 3. If the charge still appears incorrect after reviewing your history, open a support conversation immediately — do not wait, as prompt reporting helps speed up resolution. 🛠️ Still Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. When you reach out, please have the following ready to help us resolve your issue faster: - The date and amount of the charge in question - Your current plan name - Any recent plan changes or upgrades you made

💰 Annual STARTER Charge Breakdown Explained

📋 What Happened With Your Charge The $854.30 charge processed on June 16 was applied directly to your annual STARTER subscription. According to your Quote Proposal, the STARTER plan is priced at $950 per year. The amount you were charged has already been allocated as part of that annual payment, covering a portion of the total yearly cost. 🔍 Why a Refund Cannot Be Issued Because the charge has already been applied to your active annual subscription, it is considered used toward your plan’s yearly fee. Our billing system treats this allocation as final once the subscription period is funded, so we are unable to issue a refund for any portion of that applied amount. ✅ What You Can Do Review your Quote Proposal to confirm the $950 annual pricing. The $854.30 charge represents a partial payment toward that total. No further action is needed on your part — your subscription remains active and funded for the annual term. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔍 Understanding STARTER Plan vs. Standard Add-on

🗺️ Overview If you are on the STARTER plan and see a separate Standard add-on charge on your account, you may be wondering why you are being billed twice and what the extra charge actually covers. This article explains both items clearly so you can decide whether to keep or cancel the add-on. 🤖 What Is OTTO? OTTO is Search Atlas's AI-powered on-site SEO automation tool. Once activated on a website, OTTO continuously analyses and applies SEO optimisations to that site. Each website you want OTTO to manage counts as one OTTO site. 📦 What Does the STARTER Plan Include? Your STARTER plan is your core subscription. It gives you access to the Search Atlas platform and includes a set number of OTTO sites — websites that OTTO can actively manage and optimise — along with standard STARTER-tier features such as keyword research, rank tracking, and reporting tools. If you only need OTTO running on a small number of websites, the STARTER plan alone may be sufficient and no add-on is required. ➕ What Does the Standard Add-on Include? The Standard add-on is a recurring subscription that expands your OTTO site capacity beyond what the STARTER plan provides by adding extra OTTO sites to your account. This add-on is designed for customers who need OTTO actively managing more websites at the same time. It does not change your core plan tier or unlock different Search Atlas features — its sole purpose is to increase the number of sites OTTO can manage concurrently. 📊 Side-by-Side Comparison - STARTER plan: Includes a baseline number of OTTO sites and full access to STARTER-tier tools. - Standard add-on: Adds extra OTTO sites on top of what your STARTER plan already includes. - STARTER plan + Standard add-on combined: Gives you the STARTER baseline plus the additional OTTO sites from the add-on. ✅ Should You Keep or Cancel the Add-on? Use the questions below to decide: 1. How many websites do you currently have OTTO activated on? Check your active OTTO sites in your account. If you are using more sites than your base STARTER plan covers, you may need the add-on. 2. Do you plan to use OTTO on multiple sites? If you only need OTTO on a single website now and in the near future, you likely do not need the add-on and can safely cancel it. 3. Did you activate the add-on intentionally? If you are unsure how the add-on was added to your account, review your subscription history in your account's billing or subscription settings. ❌ How to Cancel the Standard Add-on If you determine that you do not need the additional OTTO sites, you can cancel the recurring add-on by following these steps: 1. Log in to your Search Atlas account. 2. Navigate to your account's subscription or billing settings. 3. Locate the Standard add-on under your active subscriptions. 4. Select the option to cancel or remove the add-on. 5. Confirm the cancellation when prompted. Once cancelled, the add-on will not renew at the next billing cycle. If you are not able to locate the cancellation option or are unsure which active add-ons you have, contact our support team for assistance. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🪑 Managing OTTO Seats and Plan Inclusions

🤖 What Is an OTTO Seat? OTTO is Search Atlas's OTTO SEO automation assistant. Each active OTTO seat allows you to connect and automate SEO tasks for one website. Seats are billed as an add-on beyond the inclusions in your base plan. 📦 What Does My Base Plan Include? Your Search Atlas base plan includes a set number of OTTO seats by default, and this number varies by plan tier (for example, Starter includes fewer included seats than Growth, and Pro includes more than Growth). These included seats are a fixed part of your plan and cannot be removed or refunded — they are bundled into your base subscription price regardless of whether you actively use them. Any seats above your plan's included baseline are optional add-ons that you can cancel at any time. Check your Billing → Services page (top-right Avatar Menu (👤) → Billing → Services) to see exactly how many seats are included on your current plan. 💰 How Much Can I Save by Cancelling Extra Seats? If you have purchased additional OTTO seats beyond the 2 included in your base plan, cancelling them will reduce your monthly bill. The savings depend on how many extra seats you are currently paying for and the unit price of each seat in your plan tier. To see your exact savings before cancelling: 1. Click your avatar in the top-right and select Billing. 2. Select Services. 3. Review the line items for OTTO seats and note the per-seat cost. 4. Multiply the per-seat cost by the number of extra seats you plan to remove. That total reflects your monthly saving after cancellation takes effect. Note that you can only cancel seats beyond your plan's included baseline — the included seats for your tier cannot be removed. 🗑️ How to Cancel Additional OTTO Seats 1. Log in to your Search Atlas account. 2. Click your avatar in the top-right and select Billing. 3. Select Services from the Billing submenu. 4. Locate the OTTO Seats section in your active services list. 5. Click Remove or Cancel next to the extra seats you want to discontinue. 6. Confirm the cancellation in the prompt that appears. Your remaining seats will reflect the change at the start of your next billing cycle. You will always retain the seats included in your base plan tier — these cannot be removed. 📊 Can I Pull Reports Without OTTO? Yes. OTTO is an automation tool, not a prerequisite for reporting. You can access and pull reports using Google Search Console and Google Business Profile (GMB) data directly within Search Atlas without activating or using any OTTO seat. Your analytics, ranking reports, and performance data remain fully available regardless of your OTTO seat count. Cancelling extra OTTO seats will not affect your ability to view or export these reports. ⚙️ Accessing OTTO Settings If you want to review which websites are connected to your active OTTO seats before making changes, navigate to OTTO SEO in the left sidebar and open SEO Automation inside it (URL: /seo-automation-v3). Here you can see all connected sites and manage which ones are assigned to a seat. Disconnecting a site from OTTO does not delete any data or reports associated with that site. ❓ Quick Reference Summary - Base plan OTTO seats: included count varies by plan tier, non-removable - Extra seats: Optional, can be cancelled anytime via top-right Avatar Menu (👤) → Billing → Services - Savings: Equal to the per-seat cost multiplied by the number of extra seats cancelled - Reports (Search Console / GMB): Fully accessible without any OTTO seat - Cancellation effective date: Start of your next billing cycle If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔍 Manage Your Summit PRO Add-ons and OTTO Sites

🎯 Overview If you signed up on the Summit PRO plan, you may have questions about the Google Ads add-on, whether you are being charged for it, and how to remove an extra OTTO site you no longer need. This article walks you through everything you need to know. 📋 What Is the Google Ads Add-On? The Google Ads add-on extends OTTO's automation capabilities to your Google Ads campaigns, helping you apply AI-driven SEO insights to paid search. Under the Summit promotional offer, this add-on is included for 12 months at no additional cost. Your account has already been configured in our payment system to ensure you are not charged for it during those 12 months. - You do not need to take any action to activate or claim this benefit — it is already applied to your account. - If a charge for the Google Ads add-on appears on your billing date, contact our support team immediately and we will issue a refund. 💳 Understanding Your Billing for the Google Ads Add-On Because the Summit offer pre-configures your account to skip charges for the Google Ads add-on, you should not see a line item for it on your invoices during the 12-month promotional period. We recommend checking your invoice on or after your next billing date to confirm no unexpected charge has appeared. If you do see an unexpected charge, do not wait — reach out to our team right away so we can resolve it promptly. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. 🛠️ How to Cancel an Unused OTTO Site Top-Up If you purchased an additional OTTO site slot (a site top-up) and are no longer using it, you can cancel it yourself without contacting support. Follow these steps: 1. Log in to your Search Atlas account. 2. Navigate to the Billing section from the top-right avatar (Avatar Menu (👤)). 3. Locate the OTTO site top-up add-on in your list of active subscriptions or add-ons. 4. Select the option to cancel or remove that add-on. Once cancelled, the additional site slot will be removed at the end of the current billing cycle and you will no longer be charged for it. Your existing OTTO sites that fall within your standard plan quota will not be affected. 📊 Checking Your OTTO Site Usage To review how many OTTO sites you are currently using versus how many are included in your plan, go to Left sidebar → OTTO SEO → All Sites. This page lists all sites connected to OTTO so you can identify any you no longer need before making changes in Billing. ❓ Frequently Asked Questions - Will cancelling the OTTO site top-up affect my active sites? No. Cancelling the top-up only removes the extra slot. Sites within your plan's standard quota remain active. - What happens when the 12-month Google Ads promotion ends? After the promotional period, the Google Ads add-on will revert to standard pricing. You will be notified before any new charge applies. - Can I re-add an OTTO site top-up later? Yes. You can purchase additional OTTO site slots again at any time from the Billing section of your account. 💬 Still Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Free Trial Upgrades, Charges, and Refunds

🔍 Overview If you upgraded your Search Atlas plan during a free trial — for example, after attending a marketing summit or promotional event — you may have been charged immediately rather than at the end of your trial period. This article explains why that happens, what recent improvements have been made to our billing system, and what to do if you believe you were charged incorrectly. ⚙️ How Free Trial Billing Works Search Atlas offers a 7-day free trial so you can explore the platform before committing to a paid plan. Here is how billing is intended to work: - During the trial: You should not be charged for your subscription. - At the end of the trial: Your first payment is collected automatically based on the plan you selected. - If you upgrade mid-trial: Previously, upgrading to a paid plan during the trial triggered an immediate charge. This behaviour has now been corrected — upgrades made during the trial period will defer the charge to the end of your 7-day trial window. 🛠️ Known Issues We Have Fixed Our engineering team has resolved several billing issues that may have affected customers who upgraded during a free trial. These fixes are either live or in active release: - Immediate charge on mid-trial upgrade: Resolved. Plan upgrades initiated during the free trial will no longer trigger an immediate charge. The charge is now deferred to the end of the 7-day trial. - Spiffy Checkout integration: An updated checkout experience has been launched to improve how plan selections and payments are processed during promotional events. If you were charged immediately after upgrading during a free trial before these fixes were applied, your charge may have been the result of this now-resolved issue. 🚨 If You Were Charged Unexpectedly If you believe you were charged during your free trial when you should not have been, follow these steps: 1. Check the date your trial started and compare it to the date on your charge. If the charge occurred before your 7-day trial ended, this may be an error. 2. Log in to Search Atlas and navigate to the top-right Avatar Menu (👤) → Billing to review your payment history and current plan status. 3. Confirm that the plan you selected is active and that your account reflects the correct subscription tier. 4. If the charge appears incorrect or your plan upgrade did not apply properly, contact our support team immediately (see below). 💡 Refund Eligibility Refund requests are reviewed on a case-by-case basis. To be considered for a refund, the following generally applies: - You were charged during an active free trial period. - The charge was triggered by a mid-trial upgrade before our billing fix was applied. - Your account activity shows no significant platform usage after the charge that would indicate intentional paid plan use. Our team will review your account details and billing records before approving any refund. Refunds, when approved, are typically returned to the original payment method within 5–10 business days, depending on your bank or card provider. 📊 Preventing Billing Surprises To avoid unexpected charges in the future, keep these tips in mind: - If you plan to upgrade during a promotional event or summit, confirm your trial start date first so you know when billing will begin. - Review the plan summary screen during checkout — it will display the amount and the date your first charge is scheduled. - Check your top-right Avatar Menu (👤) → Billing page after any plan change to verify the upgrade was applied correctly. 🤝 Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. Please have the following ready to help us resolve your case quickly: your account email address, the date of the charge, the amount charged, and any confirmation emails or receipts you received. Additional Notes To avoid any charge, you must cancel your account before your free trial period expires. We recommend cancelling with enough time before your trial end date to ensure the cancellation is fully processed. To cancel, locate the subscription or billing settings within the platform.

🗑️ OTTO Site Removal vs Deep Freeze Billing

🔍 Overview When you stop using OTTO on a site, you have two options: Deep Freeze and Remove. These work very differently — one pauses OTTO activity while the recurring top-up charge continues, and the other permanently deletes the project. In both cases, the OTTO top-up (add-on) keeps billing on its normal cycle until you cancel it separately. Understanding the distinction helps you avoid unexpected charges and know exactly what happens to the fixes OTTO already deployed. ❄️ What Is Deep Freeze? Deep Freeze pauses all active OTTO automation on a site without permanently deleting it. Here is what happens when you Deep Freeze a site: - Automation is turned off and the project becomes read-only — no new scans run and no automation quota is used. - The project's OTTO site slot is released automatically after a 14-day hold period. - The recurring OTTO top-up (add-on) charge is NOT cancelled by freezing — it keeps billing on its normal cycle until cancelled separately. - Pixel-served changes stop showing while the site is frozen because the OTTO pixel no longer serves OTTO's changes; any changes written directly into your CMS remain in place. - You can reactivate the site within the 14-day window without losing your project data. Use Deep Freeze when you want a temporary pause and plan to return to active optimization soon. 🗑️ What Is Remove? Remove permanently deletes the OTTO project for that site. Here is what happens when you remove a site: - The project is deleted immediately and permanently — it cannot be recovered. - The OTTO slot is released and becomes available for a new site. - The recurring OTTO top-up (add-on) charge is not cancelled automatically by removing a site. To stop it, cancel the top-up in the dashboard at Avatar Menu (👤) → Billing → Services → ⋮ menu on the top-up → Cancel, or ask support. - Any optimizations OTTO wrote directly into your CMS (for example through the WordPress plugin) remain on your site. Pixel-served changes, however, stop showing once the OTTO project is deleted or the pixel is removed. Use Remove when you no longer need OTTO on that site, then cancel the top-up separately to stop charges. 📊 Side-by-Side Comparison - Deep Freeze — Billing: The recurring top-up charge continues on its normal cycle until cancelled separately. - Deep Freeze — Project data: Preserved; site can be reactivated within the 14-day hold period. - Deep Freeze — Deployed fixes: Pixel-served changes stop showing while frozen; CMS-written changes remain in place. - Deep Freeze — OTTO activity: Automation off; project is read-only; no scans run and no automation quota is used. - Remove — Billing: The recurring top-up charge continues until cancelled separately in Billing → Services or via support. - Remove — Project data: Permanently deleted; cannot be restored. - Remove — Deployed fixes: CMS-written changes remain; pixel-served changes stop showing once the project is deleted. - Remove — OTTO activity: Ends permanently. ⚙️ What Happens to Deployed Optimizations After Removal? A common concern is whether removing a site will undo all the SEO work OTTO performed. It will not. OTTO applies most changes through the OTTO pixel script at page load. If the pixel is removed or the OTTO project is deleted, pixel-served changes stop showing on the site. Changes that were written directly into the site's CMS (for example through the WordPress plugin) can remain in place. If you want to reverse any specific CMS-written change, you would need to do so manually through your CMS or website editor. 🚀 How to Remove an OTTO Site 1. Open OTTO SEO → All Sites (SEO Automation) from the left sidebar. 2. Locate the site you want to remove. 3. Click the options menu next to the site name. 4. Select Remove and confirm the action when prompted. Removing the site does not cancel the recurring OTTO top-up charge — you must cancel the top-up separately at Avatar Menu (👤) → Billing → Services → ⋮ menu on the top-up → Cancel, or by asking support. 💳 Cancelling the OTTO Top-Up After Removal Because removing (or freezing) a site does not automatically cancel the recurring OTTO top-up, you need to cancel it yourself: 1. Click your avatar in the top-right corner of the platform. 2. Select Billing. 3. Open the Services tab, find the OTTO top-up, click the ⋮ menu, and choose Cancel. You can also ask support to cancel it for you. 💡 Which Option Should You Choose? - Choose Deep Freeze if you need a short break but want to keep your project data and return within the 14-day hold period. Remember to cancel the top-up separately if you also want billing to stop. - Choose Remove if you are done with OTTO on that site, and cancel the top-up separately to stop the recurring charge. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🎟️ Unlimited AI Article Credits Promo Expiration Explained

🎟️ Platinum Summit Promotional Credits Removed or Missing

🚀 Get Started Guide & Promotional Credits: How to Unlock Hyperdrive Credits

💳 Costs and Discounts for Adding Sites or Upgrading Plans on Search Atlas

💳 Plans, Credits, and Billing

💡 Understanding OTTO Allocation, Billing, and Account Escalations

🔍 Overview This article explains how OTTO site allocation works, how billing structures are reviewed for legacy or Founder-rate accounts, how Universal Credits are assigned, and what to expect when you have an open account escalation. If you have a complex multi-issue escalation — such as a pricing rate review combined with a credits allocation request — this guide will help you understand the process and set clear expectations. ⚙️ How OTTO Site Allocation Works OTTO SEO is Search Atlas's AI-powered on-page automation engine. Each subscription plan includes a defined number of active OTTO sites — these are websites on which OTTO can actively deploy and manage SEO optimizations. - Active sites consume one OTTO slot each. You can view and manage your active sites within your account. - If you need more active site slots than your current plan provides, you can upgrade your plan or request a review through the support team. To manage your current sites, you can review and adjust which sites are active within your allocation from within the platform. 📊 Universal Credits: What They Are and How They Are Assigned Universal Credits are a flexible resource pool used across Search Atlas tools — including content generation, keyword research, and other AI-powered features. Credits are allocated based on your subscription plan tier. - Your current credit balance and usage are accessible within your account. - If you believe your credit allocation does not match your plan entitlement, this is reviewable by our support team. - Requests for additional credit allocation outside of standard plan limits require a manual account review. 💰 Founder Rates, Legacy Pricing, and Plan Reviews Search Atlas has offered special pricing to early customers and agency partners, including Founder rates and location-adjusted pricing. These rates are tied to the specific plan terms agreed upon at signup. If you are on a legacy or Founder-rate plan and have noticed a pricing change, here is what you should know: 1. Pricing changes on legacy plans are rare but may occur when a plan is modified, a subscription lapses and is renewed, or promotional terms expire. 2. Restoration of a previous rate requires a manual review by our billing team, who will verify the original terms and determine eligibility for reinstatement. 📋 What to Have Ready When Escalating Because OTTO allocation, billing structure, and pricing restoration issues require backend review, our team will need specific information to assist you efficiently. Please have the following ready when you reach out: - Your account email address and the name of your workspace or project - A description of the issue — for example, whether it relates to site allocation, a credits discrepancy, or a pricing rate change - Any relevant screenshots or details about when the issue began If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

⚡ Hyperdrive Credits Available but Indexer Shows Checkout Error

🔍 What Is This Error? When you submit URLs through the URL Indexer, you may encounter this message: Recurring top-ups must be processed via checkout session. This error can appear even when your Hyperdrive Credits balance is high enough to cover the submission — for example, attempting to index 60 URLs while holding 117 credits. This is a known billing and backend sync issue. It does not mean your credits are missing or that you need to purchase more. Attempting to force a new purchase will not resolve it. 🧠 Why Does This Happen? This error is typically caused by one of the following: - Billing session mismatch: Your account's credit balance and the billing system are temporarily out of sync, causing the platform to incorrectly route the request through a checkout flow. - Stale checkout session: A previous incomplete or interrupted checkout session is still attached to your account, blocking new indexing submissions. - Recurring top-up flag conflict: If you previously set up automatic credit top-ups, the billing record tied to that subscription can interfere with one-time credit usage, triggering the checkout requirement incorrectly. None of these causes reflect a problem with your credit balance itself. Your credits are intact and will be available once the issue is resolved. 🗺️ How to Navigate to the URL Indexer To confirm the error and locate the submission area: 1. In the left sidebar, click Authority. 2. Select Indexer (URL Indexer) from the submenu. 3. Attempt to submit your URLs as normal. If the checkout session error appears at this step, proceed with the troubleshooting steps below. 🛠️ Steps to Try First Before escalating to support, try the following quick fixes: 1. Refresh your session: Log out of Search Atlas completely, clear your browser cookies and site data for the platform, then log back in and retry the submission. 2. Try a different browser: Open the URL Indexer in a different browser or an incognito/private window to rule out a locally cached session conflict. 3. Wait and retry: If a billing sync delay is the cause, waiting 5–10 minutes and retrying the submission can resolve it without any further action. 4. Check for pending checkout sessions: Navigate to your account billing settings and confirm there are no incomplete or pending checkout sessions shown. If one exists, do not complete it — note it and escalate to support as described below. Do not purchase additional Hyperdrive Credits as a workaround. This will not fix the underlying session conflict and may result in an unnecessary charge. ⚠️ When to Escalate to Support If the error persists after following all steps above, this issue requires manual resolution by our team. Human escalation is needed when: - The error reappears after logging out, clearing cache, and logging back in. - A stale or duplicate checkout session is visible in your billing settings and cannot be dismissed. - Your credit balance appears correct but every URL Indexer submission is blocked. - The error has been present for more than 30 minutes without self-resolving. When you contact support, have the following ready to speed up resolution: - Your current Hyperdrive Credits balance (visible on the URL Indexer page). - The exact number of URLs you were attempting to submit. - A screenshot of the error message. - The approximate date and time the error first appeared. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

⚡ Hyperdrive Credits Not Showing After Purchase

🔍 Overview If you've purchased Hyperdrive Credits (HDC) and they haven't appeared in your account balance, you're not alone. This issue can occur for a variety of reasons, and our team can investigate and restore any missing credits. This article explains what to have ready so we can resolve it as quickly as possible. ⚠️ Why Credits May Not Appear There are several possible reasons your purchased Hyperdrive Credits might not reflect in your account after payment: - Payment processing delay: In rare cases, there can be a short delay between a successful payment and the credit being applied to your account. - Billing or account configuration issue: Certain account or billing configurations may cause credits to be misapplied or not credited correctly after purchase. - Account changes after purchase: Changes to your account status after a purchase was made may affect whether credits are reflected in your balance. 🧾 Before Contacting Support — Gather These Details To help our team locate and restore your credits as quickly as possible, please have the following information ready: - Your receipt number(s) for the Hyperdrive Credits purchase(s) - The date(s) of purchase - The total amount charged - The email address associated with your Search Atlas account - A screenshot of your current Hyperdrive Credits balance (if accessible) 🛠️ What Our Team Will Do Once you reach out, our support team will: - Review your purchase receipts against our billing records - Audit your credit history to identify any credits that were lost or misapplied - Manually restore any missing Hyperdrive Credits to your account - Confirm the corrected balance with you once the restore is complete 💬 Get Help Now If your Hyperdrive Credits are still missing after reviewing the above, please reach out to our support team right away so we can restore your credits without further delay. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📊 LLM Quota Limits and Upgrade Options — Multi-Site Management

🔍 What Are LLM Quotas? LLM (Large Language Model) quotas control how many AI-powered actions — such as content generation, OTTO suggestions, and automated SEO tasks — your account can perform within a billing cycle. Each plan includes a set quota that resets at the start of your next billing period. If you manage multiple sites, your quota is shared across all of them. Running OTTO SEO workflows on 8 or more sites simultaneously can exhaust your monthly quota faster than expected. 📋 How Quotas Are Allocated by Plan Quota limits vary depending on your current subscription tier. Different plans are designed to accommodate different levels of AI usage and numbers of active sites. To find out exactly which quota applies to your plan and how much you have remaining in your current billing cycle, contact our team directly — quota details are account-specific and our team can pull this information for you. 🚀 Options for Managing 8 or More SEO Sites If your current plan does not appear sufficient for the number of sites you manage, here are the steps to take: 1. Check your current quota and plan details — Before taking any action, confirm your current quota allowance and usage with our support team, who can review your account and provide accurate figures. 2. Request a plan upgrade or quota increase — Once you know your current limits, ask our team about upgrading to a higher tier or requesting a custom quota adjustment. Enterprise plans include dedicated quota pools, multi-user access controls, and priority support tailored to agency or multi-brand setups. 3. Prioritize your most critical sites — While awaiting an upgrade or quota reset, focus AI usage on the sites that need the most attention during the current cycle to avoid exhausting your quota on lower-priority work. 🔄 When Does My Quota Reset? Your LLM quota resets automatically at the start of each billing cycle — either monthly or annually, depending on your subscription. The reset date is shown in your account billing details. Note that unused quota does not roll over to the next cycle. 💳 Unexpected Charges — OTTO Ads Addon If you were charged for an OTTO Ads addon after canceling it, this is a billing discrepancy that needs to be reviewed by our team. When escalating this issue, please have the following ready: your account email, the approximate date you canceled the addon, and the date and amount of the unexpected charge. Our team will investigate and advise on next steps. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔍 Missing Onboarding Hyperdrive Credits Restored to Account

🔍 Overview When you complete your onboarding profile in Search Atlas, you earn a one-time grant of Hyperdrive Credits (HDC). Some customers have reported that these credits disappeared from their account — showing only their monthly recurring balance — even though the credits were never spent. This article explains why this happens and how to get your credits restored. ⚠️ Why This Happens Hyperdrive Credits earned through onboarding are issued as a separate, one-time balance on top of your regular monthly credits. In some cases, a backend discrepancy can cause this one-time grant to stop appearing in your billing view, even though you legitimately earned them and never used them. This is a known account-level issue that requires a manual credit restoration by the Search Atlas team. ✅ How to Confirm the Issue 1. Navigate to your account's billing section within the platform. 2. Review your credit history or balance summary. If you completed onboarding profile setup but your one-time HDC grant no longer appears — and you have no record of spending those credits — your account may be affected. 3. Check your current credit balance to confirm that only your recurring monthly credits are showing, with no sign of the onboarding grant. 🛠️ How to Get Your Credits Restored Because this issue requires a backend credit audit and manual restoration by our team, follow the steps below to initiate a resolution and get your credits added back to your account as quickly as possible: 1. Gather your account details: have your account email address ready, and confirm that you completed the onboarding profile setup. 2. If you have any screenshots of your current credit balance showing the missing onboarding grant, save these — they will help our team verify your case faster. 3. Contact our support team directly through the Search Atlas platform. In your message, state that your onboarding Hyperdrive Credits are missing, include your account email address, and attach any screenshots you have collected. 4. Our support agent will review your account, confirm the missing one-time HDC grant, and apply a manual credit restoration directly to your balance. You will receive a confirmation once the credits have been added. 5. After the restoration is confirmed, return to your billing section and refresh the page to verify that your onboarding credits now appear alongside your recurring monthly balance. 📋 What to Have Ready Before You Reach Out To help our team resolve your case as quickly as possible, have the following information on hand before contacting support: - The email address associated with your Search Atlas account. - Confirmation that you completed the onboarding profile setup. - Any screenshots from your billing area showing that the onboarding credits are missing. Please note: This issue cannot be resolved through self-service and requires manual intervention by the Search Atlas support team. Once you reach out with the details above, an agent will audit your account and restore your onboarding HDC grant directly. If you have not heard back within one business day, please follow up with your original message so your case can be escalated promptly. If you have questions about your credits or account at any time, our team is here to help — contact us via the Search Atlas support channel and we will be happy to assist.

💼 Enterprise Credit Pricing and Custom Volume Plans

🎯 Who This Article Is For This article is for customers who need thousands of credits per month, are looking for unlimited or high-volume credit options, or whose usage consistently exceeds the limits of standard subscription tiers. If that sounds like you, a custom enterprise plan is likely your best fit. 📦 Understanding Standard vs. Enterprise Plans Search Atlas offers several standard subscription tiers that suit most individual users, small teams, and growing agencies. However, standard plans have defined credit limits that may not meet the demands of high-volume workflows such as large-scale content production, bulk keyword research, or multi-client SEO operations. For customers who require significantly more capacity, Search Atlas provides custom enterprise plans designed specifically around your usage needs. These are not listed on the standard pricing page because they are tailored individually. 💡 What Enterprise Plans Include - Custom credit volumes — credits are allocated based on your actual monthly requirements, whether that is tens of thousands or more - Flexible billing — options to structure payment on a monthly or annual basis depending on your preference - Dedicated support — priority access to the Search Atlas team for onboarding, troubleshooting, and strategic guidance - Scalable capacity — your plan can grow as your business and credit needs expand - Multi-seat access — accommodate larger teams under a single enterprise account ❓ Is There an Unlimited Credits Option? Search Atlas does not currently offer a single flat-rate unlimited credits package available to all users. However, enterprise plans can be structured with very high credit ceilings that effectively meet the needs of customers requiring unrestricted, large-scale usage. During a custom plan discussion, our team will assess your average monthly consumption and recommend a credit allocation that eliminates practical limitations for your workflow. 🚀 How to Get a Custom Enterprise Quote 1. Open the chat widget in the bottom-right corner of the platform. 2. Type human teammate to be connected with a member of our team. 3. Share the following information so we can prepare an accurate quote: - Your estimated monthly credit usage or the tools you use most frequently - The number of users who will need access - Whether you prefer monthly or annual billing - Any specific features or integrations that are critical to your workflow 4. Our team will review your requirements and follow up with a tailored plan and pricing within one business day. 📊 How to Estimate Your Monthly Credit Needs If you are unsure how many credits you need, here are a few ways to estimate: - Review your current usage in the Account > Usage section of the platform to see your average monthly consumption - Identify which tools you use most — for example, AI content generation, keyword research, and site audits each consume different credit amounts - Factor in projected growth if you are scaling your team or taking on new clients - Our team can also pull usage data from your account to help model the right volume for you ⚠️ What Happens If You Exceed Your Current Plan If you are regularly hitting your credit limit before the end of your billing cycle, this is a strong signal that an enterprise plan may be the right move. Running out of credits mid-month can interrupt your workflows and delay deliverables. Reaching out proactively to discuss a higher-volume plan helps you avoid disruptions and often results in better per-credit pricing compared to repeatedly purchasing add-ons. 🤝 Getting Further Help If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

⚡ Summit VIP Pricing Discrepancy at Checkout

Overview Some customers have noticed a difference between the advertised Summit VIP price and the amount shown at checkout. This article explains what to do if the price at checkout does not match what you expected. Why the Price at Checkout May Differ The Summit VIP offer price shown at checkout may not always match the price advertised on the promotional page. If you are seeing a different amount than expected, please do not complete the purchase and contact our support team so we can look into the discrepancy for your account. What to Do If the Price Does Not Match 1. Do not complete the purchase if the checkout total does not match the price you were shown on the promotional page. 2. Take a screenshot of both the advertised price and the checkout total, noting the exact amounts displayed. 3. Note the name of the Summit offer you are purchasing (e.g., the specific event or promotion page you came from). 4. Reach out to our support team with this information so we can investigate and correct the discrepancy for your account before you complete your purchase. What to Have Ready When You Reach Out - The advertised price you expected to pay - The price shown at checkout - The name or URL of the promotional page where you saw the advertised price - Your account email address If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🚫 AI Search Summit Unlimited Credits Expiration Details

⏰ When Do Unlimited AI Credits Expire? During the AI Search Summit, all participants receive access to unlimited AI credits as part of the event quota. The unlimited AI credits are active for the full duration of the summit and expire at the end of the final day of the summit edition you are participating in. The specific expiration time and timezone for your summit edition will be communicated to you directly by the Search Atlas team via event materials, confirmation emails, or platform notifications. Please refer to those official communications for the exact cutoff time that applies to your edition. 📋 What Counts as Unlimited AI Credits? The unlimited event quota applies to AI-powered features inside the Search Atlas platform for the duration of the summit. This includes: - AI content generation tools - AI-assisted keyword research and clustering - Any other platform features that normally draw from your monthly AI credit balance ⚠️ Before the Deadline - Check your event communications for the confirmed expiration time and timezone specific to your summit edition, as announced by the Search Atlas team. - Note your local equivalent of the announced cutoff time so you are not caught off guard. - Save your work before the cutoff. Make sure any AI-generated content or reports are saved to your account before the summit ends. 💬 Still Have Questions? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

⚖️ Plan Upgrade vs. AI Quota: When to Choose Each

🔍 What Is the Difference? Search Atlas has two separate settings that customers often confuse: plan capacity and AI quota. They control different things, and choosing the wrong one means you either pay for something you don't need or run into a hard limit that blocks your work. - Plan capacity controls how many sites, projects, and SEO accounts you can add to your workspace. This is set by your subscription tier (for example, Growth). - AI quota controls how many AI-powered actions (such as content generation, AI writing credits, or AI-assisted audits) you can consume per billing cycle. It does not affect how many accounts or projects you can manage. 📋 Quick Decision Matrix Use this table to identify what you actually need before making any changes. - I want to add more SEO client accounts or sites → Upgrade your plan (or add a site/account expansion). - I have enough accounts but I'm running out of AI writing or generation credits → Add AI quota. - I want both more accounts and more AI usage → Upgrade your plan first, then add AI quota if needed. - I want to use AI features more heavily on existing accounts → Add AI quota only. 🧩 Your Specific Scenario: 2 More SEO Accounts If your goal is to manage two additional SEO client accounts, you need to increase your plan's site or project capacity — not your AI quota. Here is why: 1. Each SEO account you manage in Search Atlas occupies a project or site slot on your plan. 2. The Growth plan includes a defined number of these slots. Once you reach the limit, you cannot add new accounts regardless of how much AI quota you have available. 3. Adding AI quota alone will not unlock new project or account slots. Your workspace will still hit the same capacity wall. 4. To accept two more client accounts, you need to either upgrade to a higher-tier plan that includes more slots, or contact the team to discuss an account-capacity add-on if available for your tier. In short: AI quota is a consumption allowance. Plan capacity is a structural limit. They are independent of each other. 🤔 When Should You Add AI Quota Instead? Adding AI quota is the right move when your plan already has enough room for all your accounts and projects, but you are hitting monthly limits on AI-powered tasks such as: - AI content generation or rewriting - AI-assisted keyword clustering - Automated content briefs - Any other credit-based AI feature If you are not trying to add new accounts — only do more AI work inside existing ones — then a quota top-up is the efficient and cost-effective choice. 💡 How to Check Your Current Limits Before making any changes, confirm where you actually stand: 1. Log in to Search Atlas and go to the top-right avatar → Billing (Plans & Top-ups). 2. Open the Subscription or Plan section. 3. Review your current site/project usage (for example, "8 of 10 sites used") — this tells you if you are near your capacity limit. 4. Review your AI credits or quota usage for the current billing period — this tells you if you are running low on AI consumption. If both numbers show you are near your limits, you likely need a plan upgrade and may want additional AI quota. If only one is close to the limit, address that specific constraint. 📈 Choosing the Right Plan Upgrade When upgrading to accommodate more SEO accounts, look for a plan tier that provides: - Enough site or project slots to cover your current accounts plus expected growth - An AI quota that matches your team's typical monthly usage - Any additional features (such as white-label reporting or additional user seats) that your clients require Upgrading your plan generally increases both capacity and AI quota together, making it the better long-term choice if you are scaling your agency or managing an expanding client list. ⚡ Summary - Adding 2 more SEO accounts? You need a plan upgrade for the extra capacity. - Running low on AI credits but no new accounts? Add AI quota only. - Both limits are a concern? Upgrade your plan first, then assess AI quota separately. - AI quota and plan capacity are independent settings — one does not unlock the other. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🛒 Fix Annual Plan Checkout Errors and Discount Issues

🔍 What This Article Covers Some customers experience a checkout loop or cannot see the 25% or 30% annual plan discount during signup. This article explains why this happens, what you can do right now, and how to get your discount applied correctly. ⚠️ Why This Happens A known technical issue can cause the annual plan checkout flow to get stuck in a loop or fail to display promotional pricing. This may occur when creating a new account via certain sign-on methods or when a promotional offer is not correctly recognized during checkout. Our engineering team has investigated and resolved several related issues, but some edge cases may still affect your experience. ✅ What to Do If Checkout Is Broken or the Discount Is Missing If you are unable to complete checkout or cannot see the annual plan discount, do not attempt to retry the checkout repeatedly. Follow the steps below instead. 1. Stop the checkout attempt. Refreshing or retrying a stuck checkout session can sometimes create duplicate requests that complicate your account setup. 2. Check your billing section. Go to the top-right corner (avatar) → Billing → Plans & Top-ups tab to confirm whether any plan has already been applied to your account before trying again. 3. Do not create a duplicate account. If you already started creating an account, avoid registering again with the same email address. This can cause subscription conflicts. 4. Request a manual setup. Our support team can manually create your account and apply the promotional discount outside the broken checkout flow. This is the fastest and most reliable way to get enrolled when checkout is not working. 📅 How to Request Manual Account Setup with Your Discount If you need a manual setup with your annual plan discount applied, you can book a personalized onboarding session directly with our team using the link below: Schedule your onboarding here:https://meetings.hubspot.com/rafael-hernandez4/search-atlas-onboardings During this session, a team member will: - Set up your account manually - Apply the correct annual plan discount (25% or 30% as applicable) - Confirm your subscription is active and your quota is updated 🛠️ If You Already Have an Account and Want to Upgrade If you already have an active account and are trying to switch to or purchase an annual plan, go to the top-right corner (avatar) → Billing → Plans & Top-ups tab. From there you can manage your subscription and change your plan. If you encounter an error on this page or the promotional pricing is not reflected, do not proceed — contact our support team to have the discount applied manually and avoid billing issues. 💡 Tips to Avoid Checkout Issues - Use a standard email and password sign-up rather than single sign-on (SSO) if you encounter errors during new account creation. - Clear your browser cache and cookies before attempting checkout again. - Do not open multiple checkout tabs at the same time. - If you see a message that the selected plan price is not available, stop and contact support before retrying. 🙋 Still Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Understanding Summit VIP and Platinum Billing Charges

🔍 Overview The Search Atlas Summit offers two premium tiers — Summit VIP and Summit Platinum — each with distinct pricing. Because these tiers can be purchased through promotional checkout flows that include bundled products or stacked upgrades, some customers have seen multiple charges on their statements that appear unexpected. This article explains how Summit billing works, why multiple charges may appear, and what to do if you believe you have been overcharged. 💡 How Summit VIP and Platinum Pricing Works Summit Platinum and Summit VIP are sold through a dual-tier checkout system. Depending on the offer you accepted during the purchase flow, your order may include: - A base Summit offer — for example, $147 for Summit Platinum. - One or more order bumps or upsells — additional products or upgrades presented during checkout that carry their own separate charges (for example, $97 per add-on). Each item you confirm during the checkout flow generates its own charge. If you accepted multiple upsells or order bumps, you will see multiple line items on your bank or card statement — even if the checkout appeared to happen in a single session. 📊 Why You May See Multiple Charges A common scenario reported by customers looks like this: - Three charges of $97 (add-on products or VIP upgrade steps confirmed during checkout). - One charge of $147 (the core Summit Platinum purchase). - A total of $438 billed across all items. This is not a system error by itself — it reflects each product or upgrade that was confirmed during the checkout flow. However, if you did not intend to accept those additional items, or if a technical issue caused duplicate charges, you may be entitled to a full or partial refund of the overcharge. ⚠️ Known Issues That Can Cause Unexpected Charges Our engineering team has identified and resolved several issues related to Summit billing flows, including: - White Label Legacy customers receiving multiple active subscriptions without the corresponding promo code or HDC allocation being applied correctly. - VIP upgrade prompts remaining active after a purchase was already completed, potentially triggering a second upgrade charge. - Summit VIP benefits being attached to the wrong account email, which sometimes required a manual transfer to the correct account. If any of these situations apply to you, our support team can investigate your account and correct the issue, including processing eligible refunds. ✅ What Counts as an Overcharge You are likely entitled to a refund if: - You were charged for an add-on or upgrade you did not intentionally select. - You were charged twice for the same product due to a checkout or system error. - Your VIP benefits were applied to the wrong account and you were billed for a duplicate upgrade. You are not automatically entitled to a refund simply because multiple charges appeared — if each charge corresponds to a separate product or upgrade you confirmed, those charges are valid. Our team will review your full order history to determine which charges are eligible. 🛠️ How to Dispute a Summit Billing Charge 1. Gather your information. Note the exact amounts charged, the dates of each transaction, and the email address associated with your Search Atlas account. 2. Contact support via live chat. Open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. 3. Share your order details. Provide the charge amounts and dates so our team can pull your full order history and identify any errors. 4. Allow time for review. Our billing team will investigate each charge and confirm which amounts are eligible for refund. Approved refunds are typically processed within 5–10 business days, depending on your payment provider. 🔄 Transferring Summit Benefits to a Different Account If your Summit VIP or Platinum benefits were applied to the wrong email address — for example, due to purchasing through a different account — our team can transfer those benefits to your correct account. This process requires manual verification. To request a benefit transfer, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. ❓ Frequently Asked Questions I only wanted Summit Platinum at $147. Why was I charged $97 three additional times? During the Summit checkout flow, additional products or VIP upgrade steps may have been presented as optional add-ons. If those were confirmed — either intentionally or due to a checkout issue — each generated a separate $97 charge. Contact our support team and we will review your order to determine which charges are refundable. Will I receive a full refund of $291 for the three $97 charges? Refund eligibility depends on whether those charges correspond to products you intended to purchase. If our review confirms you did not intentionally accept those add-ons, or if a technical error caused the charges, a full refund of the overcharge amount will be processed. How do I know if my Summit VIP benefits are on the right account? Log in to Search Atlas and check whether your VIP features and allocations are visible and active. If something looks missing or incorrect, reach out via live chat for an account audit. 🤝 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💱 Understanding Cross-Currency Billing Charges USD AUD

💡 Overview Search Atlas issues all subscription invoices in USD (United States Dollars). However, some customers — particularly those using cards issued by Australian banks — may notice that their card statement shows a charge in AUD (Australian Dollars), sometimes at an unfavourable exchange rate. This article explains why this happens and what steps you can take. 🔍 Why Does This Happen? The currency shown on your Search Atlas invoice and the currency your bank processes the charge in are two separate things. Here is what typically causes the mismatch: - Card-issuing bank conversion: Even if your card account holds a USD balance, some banks — especially Australian financial institutions — automatically convert international charges to AUD at the point of settlement. This is a bank-side decision, not something Search Atlas controls. - Card type and account settings: Multi-currency cards and accounts do not always default to the matching currency. Your bank's rules determine which currency is used at the time of the transaction. - Payment processor routing: Our payment processor submits all charges in USD. If your bank's systems detect the card as AUD-primary, it may convert the charge automatically before it reaches your account. ⚠️ Known Billing Issues We Have Fixed We are aware of several past billing incidents that may have affected customers, including incorrect cards being billed due to a legacy system migration and duplicate or inconsistent charges for some accounts. Our engineering team has resolved these specific bugs. If you believe your charge was affected by a platform error — rather than a bank-side currency conversion — please reach out so we can investigate your account directly. 🛠️ What You Can Do Follow these steps to minimise or avoid cross-currency exchange fees: 1. Contact your bank first. Ask your bank or card provider whether your card is set up to accept USD charges without automatic conversion. Some banks allow you to opt in to dynamic currency choice or lock a preferred settlement currency. 2. Use a USD-native card or account. If you regularly pay for USD-denominated SaaS subscriptions, consider using a card or account that natively holds and settles in USD (for example, a multi-currency fintech account). 3. Check your invoice. Log in to Search Atlas, navigate to your billing section, and confirm that your invoice currency is listed as USD. If you see a currency other than USD on the invoice itself, that is something our team needs to investigate. 4. Review the charge amount. Compare the USD amount on your Search Atlas invoice with the AUD amount on your card statement. If the difference is larger than the standard exchange rate plus your bank's foreign transaction fee, there may be a billing error on our end that we should look into. 📊 What Search Atlas Can and Cannot Change It is important to understand the boundaries of what our team can adjust: - We can: Verify the USD amount charged, issue refunds if a billing error occurred on our platform, and provide itemised invoices to help you reconcile charges with your bank. - We cannot: Change the settlement currency on your bank's side, override your bank's foreign exchange process, or guarantee the AUD equivalent of any USD charge, as exchange rates fluctuate. 🚀 How to Request a Billing Review If you believe you were charged incorrectly — for example, you were billed twice, charged an unexpected amount, or your invoice currency does not match USD — please get in touch with our team as soon as possible. Have the following ready to speed up the review: - Your Search Atlas account email address - The invoice number or date of the charge in question - A screenshot or statement showing the AUD charge from your bank - The expected USD amount from your Search Atlas invoice If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💡 OTTO Plan Pricing, Comparison & Billing Guide

🔍 Overview of OTTO Site Pricing OTTO SEO allows you to activate automation on individual websites. You can scale your OTTO usage in two ways: by adding individual site activations or by upgrading to a higher-tier plan that includes multiple sites at a bundled rate. Understanding the difference helps you choose the most cost-effective option for your needs. Because specific pricing figures and plan tiers are updated periodically, the most accurate and current numbers are always displayed inside your Search Atlas account. To view live pricing, log in and navigate to Avatar (top-right) → Billing → Plans & Top-ups, where the full plan comparison table — including per-site costs for individual activations and each bundled tier — is shown in real time. 📊 Individual Site Activations vs. Bundled Plans Individual OTTO site activations are available for accounts that manage a small number of websites. However, once you need to activate OTTO on multiple sites, a bundled plan can quickly become more economical. Search Atlas offers higher-tier plans that include activations for multiple sites at a reduced per-site rate compared to purchasing activations individually. To compare your options and find the plan that best fits your needs, follow these steps: 1. Log in to Search Atlas. 2. Go to Avatar (top-right) → Billing → Plans & Top-ups. 3. Review the available plan tiers listed on that page, which show the number of OTTO site activations included and the monthly cost for each option, so you can directly compare the per-site rate of individual activations against each bundled plan. 4. Select the plan that covers the number of sites you need and proceed through the on-screen upgrade flow. 🛠️ How to Access OTTO and View Your Active Sites 1. Log in to Search Atlas. 2. Navigate to OTTO SEO in the left sidebar, then open SEO Automation inside it. 3. Your dashboard shows all sites where OTTO is currently activated, along with their statuses. 4. To add a new site activation or review plan options, navigate to Avatar (top-right) → Billing → Plans & Top-ups and follow the on-screen prompts. 💳 How Billing Works When You Upgrade Search Atlas applies billing adjustments when you upgrade mid-cycle. The exact mechanics — including how any remaining time on your current plan is handled and when your new plan takes effect — are displayed during the upgrade flow inside Avatar (top-right) → Billing → Plans & Top-ups. Review the on-screen summary before confirming your upgrade so you know precisely what you will be charged. If the charge you see at the time of upgrade looks different from the standard plan price, this is typically expected due to mid-cycle adjustments. The upgrade flow will show a breakdown of any credits or adjustments applied before you confirm. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💡 Increase AI Credits Without Upgrading Your Plan

🔍 What Are AI Credits? AI credits power Search Atlas features that use artificial intelligence, such as generating content, running AI-based analyses, and producing SEO recommendations. Every plan comes with a default monthly AI credits quota, but you can increase this limit without upgrading to a higher-tier plan. 💡 Can I Increase My AI Credits on My Current Plan? Yes. Search Atlas allows you to purchase additional AI credits as an add-on directly within your existing plan — including the $99 plan. You do not need to upgrade to a higher subscription tier just to get more AI credits. ⚙️ How to Increase Your AI Credits Quota 1. Log in to your Search Atlas account. 2. Click your avatar in the top-right corner to open the Avatar Menu (👤). 3. Select Billing. 4. Scroll to the Add-Ons section. 5. Locate the AI Credits add-on option. 6. Choose the additional credits package that fits your needs. 7. Confirm your purchase. Your new credits will be available immediately. 📊 Which Category Do I Need to Increase? When managing your quota inside the platform, AI credits fall under the AI Credits category specifically — separate from other usage limits like keyword lookups or tracked keywords. Make sure you are adjusting the AI Credits add-on and not another usage category to ensure the correct quota is increased. 🛠️ Things to Keep in Mind - Add-ons are billed monthly and renew on the same cycle as your main subscription. - AI credits do not roll over — unused credits expire at the end of your billing cycle. - You can purchase add-ons multiple times within the same cycle if you exhaust your quota mid-month. - Your base plan credits and purchased add-on credits are combined into a single pool, so there is no separate tracking needed. 🚀 Tips to Use AI Credits Efficiently - Batch your content generation tasks together to avoid sporadic, high-consumption sessions. - Use the AI Credit usage tracker in your dashboard to monitor consumption in real time. - Plan large AI-assisted projects around the start of your billing cycle so you have the full quota available. ❓ Still Have Questions? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🗓️ Search Atlas Plans, Promotions & Seasonal Offers

📋 Overview This article explains the key differences between the Community and Starter plans, and outlines Search Atlas's promotional calendar so you always know when to expect discounts and special offers. 🆚 Community Plan vs. Starter Plan Both plans give you access to the Search Atlas platform, but they differ significantly in quotas, tool access, and capabilities. Use the breakdown below to decide which plan fits your needs. 🆓 Community Plan The Community plan is a free, entry-level tier designed for individuals who want to explore the platform before committing to a paid subscription. It includes limited access to core tools with lower usage quotas. - Content Genius: Limited runs per month; suitable for light content drafting and experimentation. - Google Business Profile (GBP) Management: Restricted access; basic GBP features only. - OTTO SEO: OTTO quota is not available on the Community plan. OTTO activations require a paid plan. - Projects: Limited number of active projects allowed. - Keyword Research & Site Explorer: Reduced daily query limits. - Link Building Tools: View-only or heavily capped access. - Support: Community-level support via the in-platform chat. 🚀 Starter Plan The Starter plan is the first paid tier and is designed for freelancers, small agencies, and growing businesses that need consistent, reliable SEO tooling with meaningful quotas. - Content Genius: Higher monthly run allowance; full editor access including AI-assisted briefs and outlines. - Google Business Profile (GBP) Management: Full GBP management features enabled, including post scheduling and review tracking. - OTTO SEO: OTTO quota is included and activated on the Starter plan, allowing automated on-page SEO deployments. - Projects: Increased number of active projects compared to Community. - Keyword Research & Site Explorer: Substantially higher daily and monthly query limits. - Link Building Tools: Full access to prospecting, outreach, and reporting features. - Support: Priority support via the in-platform chat widget. 📊 Quick Feature Comparison - OTTO SEO Quota: Community — Not available | Starter — Included - Content Genius Runs: Community — Limited | Starter — Higher monthly allowance - GBP Management: Community — Basic only | Starter — Full access - Active Projects: Community — Restricted | Starter — Expanded - Keyword & Research Queries: Community — Capped | Starter — Significantly higher limits - Link Building: Community — Capped/view-only | Starter — Full access - Pricing: Community — Free | Starter — Paid monthly or annual subscription For the most current quota numbers and a full side-by-side plan matrix, visit the Pricing page on the Search Atlas website or navigate to Avatar (top-right) → Billing (Plans & Top-ups) inside the platform. 🎁 Search Atlas Promotions Search Atlas runs promotions periodically, including seasonal sales and limited-time offers. We cannot confirm a fixed, guaranteed annual promotional calendar (specific campaign names, exact dates, or a guarantee that any particular sale period is or is not run) — this can change from year to year. The most reliable way to see current and upcoming offers is: - Check the Pricing page on the Search Atlas website for any active promotion banners. - Make sure your email newsletter and in-platform notification preferences are enabled so you are alerted to time-limited offers as they are announced. - Ask our support team via the chat widget whether a promotion is currently running before you upgrade or renew, if timing matters to you. To stay informed about upcoming promotions, make sure you are subscribed to the Search Atlas newsletter and have in-platform notifications turned on under Settings → Notifications. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📊 Agency Plan Quotas, LLM Limits & Top-Ups Explained

🏢 What Are Agency Plan Quotas? Search Atlas Agency plans include a set number of licensed seats and tool limits that apply across your account. These quotas cover key features including OTTO SEO sites, LLM Visibility accounts, and other platform tools. Understanding how these limits work helps you plan capacity for your clients and avoid unexpected blocks on new activations. 🤖 LLM Visibility Accounts: Default Limits Agency plans include a defined number of LLM Visibility accounts, which cover the AI platforms (such as ChatGPT, Gemini, Perplexity, and others) that Search Atlas tracks for your brand or client mentions. The exact number of accounts included depends on your specific plan tier. If you manage a large portfolio of clients and need to monitor more LLM accounts than your current plan allows, you have two main options: - Upgrade to a higher Agency tier — Select plans include an expanded LLM Visibility quota. Check the current plan comparison on the Search Atlas pricing page for the latest limits per tier. - Purchase LLM Visibility top-ups — Additional LLM accounts can be added to your existing plan. Pricing and availability for top-ups depend on your current plan; contact our team for details. If a limit appears to be lower than expected or shows as zero when you believe your plan should include access, this may be a provisioning issue — please reach out using the instructions at the bottom of this article. 🛠️ OTTO SEO Site Seats: Limits & Top-Ups OTTO SEO site seats determine how many websites you can actively run OTTO automation on at the same time. Your licensed seat count and current usage are visible under Avatar → Billing → Team Members (or Settings → Team Members). If your used seat count meets or exceeds your licensed count, new site activations will be blocked until you either add more seats or deactivate an existing site. To add OTTO site top-ups: - Top-up seats can be purchased to expand your OTTO SEO site capacity. To get the correct pricing for your plan and initiate a top-up, contact our support team directly — we can confirm the per-site rate and process the addition for you. - Once seats are added to your account, you can activate your new site within the OTTO SEO tool as normal. If you see a discrepancy — such as your seat count showing as exhausted when you believe you have remaining capacity — this may be a licensing provisioning issue. When reaching out, please have your account name and the specific quota or feature in question ready so our team can resolve it quickly. 💡 Tips for Managing Agency Quotas Effectively - Regularly review your seat usage within each tool to anticipate when you may be approaching your limits. - If you are nearing capacity across multiple tools, consider whether a higher Agency tier may be more cost-effective than purchasing individual top-ups. - If you notice any quota showing unexpectedly low or zero, reach out promptly — provisioning issues are typically resolved quickly once flagged. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📄 Understanding Content Creation Limits by Plan

🔍 Overview Search Atlas offers powerful content creation tools across all plans, but the number of articles you can create and publish each month depends on your current subscription tier. This article explains how those limits work, where to check your usage, and what happens when you reach your plan's threshold. 📊 How Content Creation Limits Work Each Search Atlas plan includes a set monthly allocation for AI-generated content created through the SEO Content Assistant and related tools. These limits reset at the start of each billing cycle. The term "unlimited 1-click content publishing" refers to the ability to publish articles directly to your connected site without additional publishing fees — it does not mean an unlimited number of articles can be generated each month. The number of articles you can create is determined by your plan tier. - Starter plans include a limited monthly article quota suitable for individuals or small projects (exact number shown on your Plan & Usage page). - Pro plans include a significantly higher quota designed for growing teams and agencies (exact number shown on your Plan & Usage page). - Enterprise plans offer the highest allocations with custom options available. ⚙️ Where to Check Your Current Usage To see how many articles you have remaining in your current billing period, follow these steps: 1. Log in to your Search Atlas account. 2. Navigate to Content in the left sidebar. 3. Select Content Genius (What are we writing today?) from the content tools available. 4. Your remaining article credits for the current period are displayed at the top of the page or within your account usage summary. You can also review your plan details and feature limits by visiting your account billing or subscription settings. 🛠️ Content Tools Included in Your Plan Regardless of your plan tier, you have access to the full suite of content tools in the left sidebar under Content, including: - On-Page Audit — Analyse and optimise existing content for SEO. - Topical Maps — Plan content clusters around core topics. - Content Planner — Organise and schedule your content strategy. - Scholar — Research-backed content insights. - Meta Generator — Create optimised meta titles and descriptions. - AI Content Templates — Use pre-built templates to speed up content creation. The key difference between plans is the number of full AI-generated articles you can create each month, not access to the tools themselves. 🚀 When You See an Upgrade Prompt If you are prompted to upgrade to a Pro or higher plan while trying to create content, it means one of the following: - You have used all of your monthly article credits for your current plan. - A specific feature or higher output volume you are trying to access requires a higher tier. Upgrading your plan will immediately restore or increase your article creation limit for the remainder of your billing cycle. You will not lose any content already created. 💡 Tips to Make the Most of Your Plan - Use Content Planner to prioritise which articles to create first so you use your monthly credits on the highest-impact topics. - Use Topical Maps to map out your content strategy before generating articles, reducing the need to recreate or revise content. - Use AI Content Templates for shorter content needs that may consume fewer credits than full article generation. 🙋 Need Further Help? If you are unsure which plan is right for your needs or want a breakdown of exactly what is included in your current subscription, our team is happy to help. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🤖 OTTO Projects, Plan Limits, and Quota Clarification

🗂️ How Many OTTO Projects Can I Have? The number of active OTTO projects on your account depends on your current subscription plan. Each plan tier includes a set quota of active OTTO projects. If you try to add a project beyond your plan's limit, you will see a prompt indicating you have reached your quota. To check how many OTTO projects your plan includes, go to your account's Billing or Plan settings and review the feature limits listed for your current tier. ⬆️ Options to Add More OTTO Projects If you need more active OTTO projects than your current plan allows, you have the following options: - Upgrade your plan: Moving to a higher-tier plan increases your OTTO project quota. Visit the Billing section of your account to compare plans and upgrade. - Purchase an OTTO add-on: Some plans allow you to add extra OTTO seats without a full plan upgrade. Check the Billing page to see if this option is available for your account. - Remove an existing project: If a previous OTTO project is no longer needed, you can delete it to free up your slot and create a new one. Note that deleting a project removes all associated configurations. 🔍 Confirming Your Exact Quota If you are unsure of the exact OTTO project limit for your specific plan tier, the most reliable way to confirm is to open your Billing or Subscription settings in Search Atlas, where your plan's included features and limits are displayed. If the quota shown does not match what you expected after an upgrade or add-on purchase, note the plan name and the quota displayed and contact our support team for clarification. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💡 Understanding Content Assistant Credit Charges

🔍 Why Did Content Assistant Use So Many Credits? The Content Assistant (also called Content Genius) uses credits each time AI generates or rewrites content. A single session can consume a significant number of credits depending on the actions performed. Common reasons for a large credit deduction include: - Bulk AI writing: Generating multiple articles in one session can multiply credit usage quickly. - Long-form content generation: Longer articles or detailed rewrites require more AI processing and therefore more credits per document. - Multiple regenerations: Each time you request a new generation or rewrite, a new credit charge may be applied — even if the previous output was discarded. - Reworking existing articles: Running a full AI pass on existing content carries its own credit cost. Credits are deducted automatically as soon as a generation request is submitted. 📍 How to Check Your Credit Usage To understand what triggered a large charge, review your recent Content Assistant activity within your account. Look for sessions where multiple documents were generated or reworked in a single run, as these typically account for the largest credit deductions. If you manage multiple client workspaces, note that credit usage is tracked per account. Confirm you are viewing the correct workspace to match the charge you see. 🛠️ How to Avoid Unexpected Large Charges Follow these best practices to keep credit usage predictable: - Test with a single article before committing to a large batch run. - Review your settings carefully before submitting a generation request — once submitted, the credits are consumed. - Monitor your credit balance regularly so you can spot unusual usage early. - Limit bulk jobs to planned content batches rather than exploratory sessions. 💬 How to Request a Credit Refund Review Search Atlas reviews credit refund requests on a case-by-case basis. Refunds are not guaranteed, but the team will assess your situation and advise on the best course of action. This review is handled by the support team and cannot be self-served. When escalating, please have the following ready to help the team process your request as quickly as possible: - Your project or workspace name where the unexpected charge occurred. - The approximate date and time of the credit deduction. - The number of credits charged and what you expected to be charged. - A brief description of the action you were performing when the charge occurred. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

⚡ OTTO Sites Plan Limits and Top-Up Quota

Understanding Your OTTO Sites Plan Limit Every Search Atlas plan includes a set number of OTTO sites you can activate at any given time. If you are on a different plan or have purchased add-ons, your limit may be higher. You can check your current limit directly in the platform by navigating to OTTO SEO in the left sidebar and reviewing your site usage there. If the number shown does not match what you expected based on your plan, it may be due to a sync delay after a recent top-up purchase. Read the section below for next steps. Why Your Top-Up May Not Appear in Your Quota After purchasing an OTTO site top-up, the additional quota should appear in your dashboard within a short time. In some cases, a delay or sync issue can cause the top-up to show as active in your billing area while not yet reflecting in your OTTO SEO site counter. This is a known discrepancy that the support team can resolve on the backend. Common reasons for this include: - Processing delay: Payment has been confirmed but the platform has not fully synced the new quota to your OTTO SEO workspace. - Browser cache: Your dashboard may be displaying a cached version of the page from before the purchase. - Billing cycle timing: The top-up was applied mid-cycle and is pending the next sync window. - Workspace mismatch: The top-up was purchased under a different workspace or team account than the one you are currently viewing. What to Do If Your Top-Up Is Not Reflected Because quota discrepancies of this type are resolved on the backend by the support team, the most effective step is to escalate directly rather than waiting. When you reach out, please have the following information ready so the team can locate and apply your purchase quickly: - The exact workspace name or URL where you expected the quota to appear - The date and approximate time of the top-up purchase - Your billing confirmation or receipt (or confirmation that no receipt was received) - A screenshot of your current OTTO SEO site usage if possible Having these details ready allows the team to verify the transaction on the backend and manually sync your quota without delay. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

⚡ OTTO Project Quota and Freeze Reset Explained

Overview Your OTTO project quota tracks how many active OTTO projects you can run under your current subscription plan. Occasionally, customers notice their quota appears to exceed the plan limit — for example, showing 2/1 — even when all projects are frozen or no projects appear active. This article explains why that happens and what to expect. Why Your Quota May Show Over-Limit When you freeze an OTTO project, it does not immediately release its slot in your quota. Search Atlas applies a 14-day holding period before that slot is freed and returned to your available quota. This means: - A recently frozen project may continue to count against your quota for up to 14 days after freezing. - If your subscription renews during that 14-day window, the frozen project's slot may not be automatically released on renewal day. - Your quota display may show more used slots than your plan allows until the 14-day holding period fully elapses for each frozen project. How the Freeze Reset Period Works The freeze reset period is a 14-day built-in buffer before a frozen project's quota slot is reclaimed. Once the 14 days have elapsed, the slot is released and your available quota updates automatically — you do not need to take any action. Why Subscription Renewal Does Not Immediately Fix the Display Renewing your subscription resets your billing cycle and restores any plan-level entitlements, but it does not bypass or shorten the 14-day freeze reset period for existing frozen projects. The two processes operate independently: - Subscription renewal — restores your plan quota limit (e.g., 1 active project allowed). - Freeze reset period — separately counts down 14 days from the moment each project was frozen. As a result, if you froze a project shortly before your renewal date, your quota counter will still reflect that frozen slot until its own 14-day countdown completes, even though your plan has renewed. What To Do If Your Quota Appears Over-Limit In most cases, no action is needed — the quota will correct itself automatically once each frozen project's 14-day holding period elapses. If the over-limit display persists beyond 14 days, or if you are unsure about the status of a specific project, please reach out to our support team with your project name and the date you froze it so we can investigate further. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🧮 Calculate OTTO Site Billing and Compare Plan Costs

📋 Overview When you need more OTTO sites than your current plan includes, you have two options: purchase OTTO site add-ons or upgrade to a higher-tier plan. This article explains how to approach that comparison so you can choose the option that costs less for your situation. 💡 Understanding OTTO Site Allocation Every Search Atlas plan includes a set number of OTTO sites. If you need more, you can either: - Add OTTO site packs on top of your current plan, or - Upgrade your base plan, which includes a higher OTTO site allowance at a fixed monthly price. The cheapest choice depends on how many total OTTO sites you need. Use the steps below to work out your personal comparison. 🔢 How to Compare Your Options To figure out whether adding OTTO site packs or upgrading your plan is cheaper, follow these steps: 1. Check your current plan's base price and included OTTO site count. You can find both in the Billing section of your Search Atlas account. 2. Check the price of the next plan tier and how many OTTO sites it includes. This is available on the pricing page inside your account or on the Search Atlas website. 3. Calculate how many additional sites you would need on your current plan. Subtract your included sites from your total required sites to get the extra sites needed. 4. Look up the add-on price per OTTO site for your account. Add-on pricing may vary by plan tier and pack size — the exact current rate is shown at checkout when you select additional sites in your billing settings. 5. Compare the two totals. Add the add-on cost to your current base price, then compare that figure against the price of the upgraded plan. Example formula: New Monthly Total (add-on route) = Current Plan Price + (Extra Sites Needed × Add-On Price Per Site) If the upgraded plan's price is lower than or close to that total, upgrading is likely the better value. If the add-on cost is small, staying on your current plan may be more economical. 📍 Where to Find Your Exact Pricing Because plan prices, included OTTO site counts, and add-on rates can change and may differ by account type or promotional pricing, always verify the current figures directly in your account: - Go to Billing in your Search Atlas dashboard to see your active plan details and the add-on pricing available to you. - Visit the Plans or Upgrade page to compare all available plan tiers and their included OTTO site allocations side by side. - When you select additional OTTO sites at checkout, the per-site cost and total are shown before you confirm any purchase. If the pricing shown in your account does not match what you expected, or if you have received a custom quote, please verify those figures with our team. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💡 Understanding HyperDrive Credits After VIP Platinum Upgrade

🔍 Overview When upgrading from the VIP plan to VIP Platinum, customers often expect to receive 300 additional HyperDrive credits — the full credit allotment of the new plan. However, you may notice that only 200 credits are added to your account instead. This is expected behaviour and is explained by how Search Atlas calculates credits during a mid-cycle plan upgrade. ⚙️ How Credit Allocation Works on Upgrade Search Atlas uses a prorated credit model. When you upgrade mid-billing cycle, the platform calculates the credits you are entitled to based on two factors: - Credits already included in your current VIP plan — The VIP plan includes a set number of HyperDrive credits per cycle. If those credits have already been issued to your account at the start of the billing period, they are counted toward your total. - Credits included in the VIP Platinum plan — VIP Platinum includes a higher monthly credit allotment. The upgrade tops your account up to the Platinum level, not above it. Because you already received a portion of your VIP credits at the start of the cycle, the system issues only the difference between the two plans — not the full Platinum allotment from scratch. 📊 Example: VIP to VIP Platinum Credit Calculation Here is a straightforward example of how the 200-credit top-up is calculated: 1. VIP plan HyperDrive credits: 100 credits issued at the start of the billing cycle. 2. VIP Platinum plan HyperDrive credits: 300 credits per billing cycle. 3. Credits added on upgrade: 300 − 100 = 200 additional credits. This means your account reaches the full 300-credit entitlement of VIP Platinum — 100 from VIP already in your account, plus 200 issued at the time of upgrade. No credits are lost. ✅ How to Verify Your Current HyperDrive Credit Balance You can check your total available HyperDrive credits at any time directly inside the platform: 1. Log in to your Search Atlas account. 2. Navigate to your Account or Billing settings from the top-right Avatar Menu (👤). 3. Locate the HyperDrive Credits section to view your current balance and usage history. If your balance reflects 300 or more credits in total (including any you already had), your upgrade has been applied correctly. 🛠️ What to Do If Your Balance Still Looks Incorrect If your total HyperDrive credit balance is lower than expected after accounting for the proration logic above, consider the following before reaching out: - Check for recent credit usage: HyperDrive credits are consumed when running certain Authority workflows. Review your usage history to confirm no credits were spent shortly after the upgrade. - Allow a few minutes for the system to update: In rare cases, there may be a brief delay before upgraded credits appear in your balance. - Confirm your upgrade was processed: Verify in your billing settings that your plan now shows VIP Platinum as your active subscription. 💬 Still Need Help? If you have reviewed the above and your credit balance still does not match expectations, our team is ready to investigate. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📅 Monthly Credit Reset Policy and Billing Explained

🗓️ When Do Credits Reset? Your Search Atlas credits reset once per month, aligned to your billing cycle date — not the calendar month. This means your credits renew on the same day each month that you originally subscribed. Example: If you subscribed on the 14th of the month, your credits reset on the 14th of every subsequent month, regardless of how many credits you used or had remaining. ⚠️ Do Unused Credits Carry Over? No. Unused credits do not carry over to the next billing cycle. Any credits remaining at the end of your cycle expire when the new cycle begins. This is standard practice across all Search Atlas subscription plans. 💳 Understanding Your Subscription Charge Your base subscription fee covers your monthly plan and the credit allocation included with that plan. This charge is fixed and billed automatically on your renewal date each month. ❓ Why Was I Charged an Extra Amount? An additional charge on top of your base subscription is not random. It typically appears for one of the following reasons: - Add-on purchase: A feature, tool, or credit pack was added to your account during the billing period. - Credit top-up: You or someone on your team purchased additional credits after the monthly allocation was exhausted. - Plan upgrade proration: If you upgraded your plan mid-cycle, you may be charged the prorated difference for the remainder of that cycle. The exact reason for any additional charge is documented on your invoice. You can review your billing history directly by clicking your avatar in the top-right (Avatar Menu (👤)) and selecting Billing to see a breakdown of charges applied during each period. 🔍 How to Review Your Invoice and Billing History To review your charges, log in to your Search Atlas account and navigate to the top-right avatar (Avatar Menu (👤)) → Billing. Your billing history lists all invoices, and each invoice includes a description of what was charged and the date it was applied. If a charge description is unclear, our support team can explain it in detail. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔍 Find Your OTTO Sites Quota Usage Log

📋 Overview Every Search Atlas account includes a monthly OTTO Sites quota — the number of sites you can activate under OTTO SEO during a billing cycle. If you want to check how much of that quota has been consumed this month, there is a usage log available on the Billing page. This article explains exactly where to find it and what information it contains. 🗺️ Where to Find Your OTTO Sites Quota Log Follow these steps to locate your quota usage for the current billing period: 1. Log in to your Search Atlas account. 2. Navigate to the Billing page from the top-right avatar (Avatar Menu (👤) → Billing). 3. Once on the Billing page, look for the section that displays your quota usage for the current billing cycle. 4. Locate the entry related to OTTO Sites — it shows the number of OTTO site activations consumed so far this month alongside your plan limit. 📊 What the Quota Log Shows The Billing page quota log gives you a clear at-a-glance summary of your consumption: - Total quota included in your plan — the maximum number of OTTO Sites allowed per billing cycle. - Total quota consumed this month — the running count of OTTO site activations used during the current billing cycle. - Remaining quota — how many activations you still have available before the cycle ends. ⚠️ Current Limitation: No Per-Project Breakdown It is important to know that the quota log on the Billing page shows only the total number of OTTO Sites activated this month. It does not currently provide a per-project or per-activation breakdown, meaning you cannot see a line-by-line list of exactly which sites or projects consumed each unit of quota. If you need to cross-reference which projects are active under OTTO, you can do so by navigating to OTTO SEO → All Sites (SEO Automation) in the left sidebar (or visiting /seo-automation-v3). There you can review which sites have OTTO enabled. Comparing that list against your consumed quota total can help you account for your usage manually. 🔄 When Does Quota Reset? Your OTTO Sites quota resets automatically at the start of each billing cycle. The Billing page will show the reset date so you always know when your quota will refresh. 💡 Tips for Managing Your OTTO Sites Quota - Check the Billing page regularly during high-activity months to avoid unexpected overages. - If you are approaching your limit, consider deactivating OTTO on lower-priority sites to free up quota for new projects. - If your current plan quota does not meet your needs, review the available plan options on the Billing page to upgrade. 🙋 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to connect with our support team.

📰 Fix Press Release Publishing with Hyperdrive Credits

🔍 Why You Can't Publish Your Press Release If you've uploaded a valid image and filled out all required fields but still can't publish your press release, the most common reason is a lack of Hyperdrive credits. Press release distribution in Search Atlas is powered by Hyperdrive, and each submission consumes a set number of credits from your account balance. This means the publishing button may remain inactive or return an error even when your content and image are correctly formatted — the system simply cannot proceed without enough credits available. 💳 What Are Hyperdrive Credits? Hyperdrive credits are the currency used to power premium content distribution features inside Search Atlas, including press release publishing. Credits are separate from your main subscription and must be purchased as needed or as part of a credit bundle. - Each press release submission deducts a fixed number of Hyperdrive credits from your balance. - Credits purchased as a one-time top-up do not expire and roll over until used, but Hyperdrive credits included in your plan (and any recurring monthly top-up) reset at each quota cycle and do not carry over. - Your current credit balance is always visible under Avatar → Billing → Plans & Top-ups (Billing). 🛒 How to Purchase Hyperdrive Credits 1. Log in to your Search Atlas account. 2. Locate the Hyperdrive Credits counter in the header area, near Open features menu. 3. Click Top Up next to Hyperdrive Credits under Avatar → Billing → Plans & Top-ups (Billing). 4. Select the credit package that fits your needs — larger bundles offer a lower cost per credit. 5. Complete the checkout using your saved payment method or enter new billing details. 6. Your credit balance will update immediately after the transaction is confirmed. 🚀 Publishing Your Press Release After Purchasing Credits 1. Return to the Press Releases section inside Search Atlas. 2. Open the draft you were working on, or create a new submission. 3. Confirm your image meets the required format and minimum dimensions shown on the upload screen. 4. Review all required fields — headline, body copy, contact details, and category. 5. Click Publish. The system will deduct the required credits and submit your press release for distribution. If the publish button is still unavailable after purchasing credits, try refreshing the page to allow your updated balance to load correctly. ✅ Quick Checklist Before Publishing - Credits available: Confirm your Hyperdrive balance covers the cost of one press release submission. - Image uploaded: Your image must meet the platform's format and size requirements (check the tooltip next to the upload field). - All required fields completed: Headline, body, contact information, and category must all be filled in. - Account in good standing: Ensure your Search Atlas subscription is active and your billing details are up to date. ❓ Still Seeing an Error? If you've purchased credits and your press release still won't publish, there may be an issue with your image file, a temporary platform error, or an account-level restriction. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💡 Optimise Hyperdrive Credits: Top-Up vs Plan

🔍 Overview When you run low on Hyperdrive credits, there are three ways to get more: purchase a one-time top-up, set up a recurring monthly top-up (120 credits/month), or upgrade to a plan with more included credits. Each option has a different cost structure, and the right choice depends on how many credits you need and how often you need them. This article walks you through each option so you can make an informed decision. 💳 Option 1: One-Time Top-Up A top-up lets you add credits to your account without changing your plan. Pricing and credit amounts vary by account — check your account's billing section for the rates available to you. - Top-ups are best suited for occasional, one-off needs — not recurring high usage. - If you find yourself purchasing top-ups frequently, a plan upgrade or OTTO site activation may be more cost-effective over time. 📦 Option 2: Plan Upgrade Higher-tier subscription plans include a larger monthly Hyperdrive credit allowance. If your usage consistently exceeds your current plan's allowance, upgrading your plan may reduce your effective cost per credit and eliminate the need for repeated top-ups. - To compare plans and their included credit allowances, navigate to the billing or subscription section of your account settings. - Divide the plan price by the monthly credit allowance to calculate your cost per credit, then compare that figure against what you currently pay for top-ups. - If the per-credit cost on a higher plan is lower than your current top-up rate, upgrading is likely more economical. 🤖 Option 3: Activate an OTTO Site OTTO site activation may be a cost-effective path for users who need additional Hyperdrive credits on a recurring basis. Depending on your subscription plan and how many sites are already active on your account, activating an OTTO site may provide credits at a lower effective rate than standalone top-ups. Important: OTTO site pricing depends on your current subscription plan and the number of sites already active on your account. There is no single flat rate that applies universally. To get accurate pricing for your specific account, review the activation cost shown within your OTTO settings and compare it to your current top-up cost for a similar volume of credits. ⚖️ How to Choose - Occasional, one-off need: A top-up is likely the simplest option. - Consistently exceeding your monthly allowance: A plan upgrade may lower your per-credit cost over time. - Need recurring credits and manage multiple sites: OTTO site activation may deliver the best value — review the cost shown for your account tier before committing. 📋 Steps to Evaluate Your Best Option 1. Check your current Hyperdrive credit usage and how frequently you run low. 2. Review the top-up pricing available in your account's billing section. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🚀 Missing Summit Hyperdrive Credits and Platinum Benefits

🔍 Overview If you purchased the VIP or Platinum tier for the Agentic Marketing Summit and have not received your 300 Hyperdrive Credits (HDC) or your nearly unlimited Search Atlas access for the summit period, this article explains the most common causes and what to do next. ✅ What You Should Receive - VIP tier: Access to summit content and a Hyperdrive Credits allocation as confirmed at purchase. - Platinum tier: All VIP benefits plus nearly unlimited Search Atlas platform access for the duration of the summit period, and 300 Hyperdrive Credits. ⚠️ Common Reasons Benefits May Not Appear Several known issues have been identified and resolved on our end. Understanding which one affected your account can help you confirm the fix has been applied. - Dual-tier checkout conflict: Customers who purchased both VIP and Platinum through the Spiffy checkout experienced a stacking issue that prevented promo codes and HDC from being allocated correctly. This has been fixed. - White Label legacy accounts: Customers on legacy White Label plans who completed the Spiffy checkout received multiple active subscriptions instead of a single upgraded plan. This caused promo codes and Hyperdrive Credits to not be assigned. This issue has been resolved. - Hyperdrive Credits disappearing outside billing cycle: A platform bug caused bulk-purchased and invoiced Hyperdrive Credits to drop from accounts unexpectedly between billing cycles. This has been patched. If your credits disappeared after initially appearing, this was the likely cause. - Delayed provisioning: In some cases, benefits take up to 24 hours to appear after a successful purchase due to processing time between the checkout system and your Search Atlas account. 🛠️ Steps to Check Your Account 1. Log in to your Search Atlas account and navigate to Billing → Plans & Top-ups. 2. Check your Hyperdrive Credits balance — it should reflect 300 credits if you purchased a qualifying tier. 3. Verify that your subscription plan shows the PRO Plan Subscription on the Plans & Top-ups page, not a legacy or duplicate plan. 4. If your purchase was made within the last 24 hours, wait for provisioning to complete and then refresh your account. 5. If more than 24 hours have passed and credits or access are still missing, proceed to contact support using the steps below. 📋 Information to Have Ready Before Contacting Support To speed up resolution, gather the following before reaching out: - The email address used to complete your summit purchase. - Your order confirmation number or receipt from Spiffy checkout. - A screenshot of your current Hyperdrive Credits balance in the platform. - The date and time of your purchase. - Whether you are on a legacy White Label plan or a standard Search Atlas subscription. 💡 Additional Notes If you noticed broken images on the Platinum summit bonus page, this was a display issue caused by incorrectly encoded image filenames. It has been resolved. Refreshing the page or clearing your browser cache should restore all bonus artwork images correctly. Hyperdrive Credits allocated as part of your summit purchase are separate from any credits included in your standard monthly plan. Both should appear in your account balance simultaneously. 🙋 Still Need Help? If you have followed the steps above and your Hyperdrive Credits or Platinum access are still missing, our team can investigate your account directly. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

⚡ Pro Plan Website Limits and Multi-Site Options

What the Pro Plan Includes The Search Atlas Pro plan is designed for agencies and businesses managing a focused portfolio of websites. It includes a set number of OTTO slots, which determine how many websites you can actively connect and optimize inside the platform at the same time. Pro plan tiers typically support between 1 and 5 active OTTO slots depending on the tier selected. Higher Pro tiers and add-ons can expand these limits. The number of projects and user seats also scales with your tier. What Is an OTTO Slot? An OTTO slot represents one active website connection in Search Atlas. Connecting a website to an OTTO slot allows you to use Search Atlas's automation and optimization tools for that site. Each slot is tied to one domain at a time. Only one domain can occupy a slot at any given moment. Pro Plan Website Capacity at a Glance - Active websites (OTTO slots): Typically 1–5 depending on your Pro tier; additional slots can be added via add-ons - Projects you can create: Scales with your Pro tier — lower tiers support fewer projects; higher tiers support more - Users on the account: Scales with your Pro tier — additional seats may be available as add-ons Note: Creating a project and activating an OTTO slot are separate actions. You can create projects for additional websites, but full OTTO automation only applies to sites with an active slot assigned. How to Check Your Current Limits To see exactly how many OTTO slots, projects, and seats your account currently includes, navigate to the top-right avatar → Billing (Plans & Top-ups) inside the Search Atlas platform. Your current plan details and usage are displayed there. Scaling Up: Adding More Websites If you need to support more websites than your current Pro plan allows, the following options are typically available: - Purchase additional OTTO slot add-ons to expand capacity without changing your plan tier - Upgrade to a higher Pro tier for more slots, projects, and seats included by default - Move to an Agency or Enterprise plan if you manage a large or growing portfolio of sites When escalating, having the following information ready will help our team assist you faster: - Your account email or project name - The number of websites you currently have and how many additional sites you need to support - Whether you are looking to add slots, upgrade your plan tier, or explore agency or enterprise options If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 OTTO Google Ads Addon: Annual Plan Billing Explained

🔍 Overview If you have switched to an annual prepaid plan and notice the OTTO Google Ads Addon listed on your account with a monthly display price, you may be wondering whether this charge is already covered, whether you will be billed separately, or why a monthly price is still shown. This article explains what to do if you are unsure whether the addon is included in your plan. 📦 What Is the OTTO Google Ads Addon? The OTTO Google Ads Addon is an optional feature that extends OTTO's automation capabilities to your Google Ads campaigns within the Search Atlas platform. ✅ Is the Addon Included in Your Annual Plan? Whether the OTTO Google Ads Addon is included in your annual plan depends on the specific plan you purchased. Because plan inclusions vary, the most reliable way to confirm whether the addon is covered is to check your original purchase confirmation email or invoice, which will list exactly what is included in your plan. If your documentation does not make this clear, our support team can look up your account and confirm definitively whether the addon is included or whether a separate charge applies. 💡 Why Does a Monthly Price Display If I'm on an Annual Plan? Seeing a monthly price displayed on your account while you are on an annual prepaid plan does not automatically mean you are being billed monthly. The displayed price can reflect the standard addon price for reference. To determine whether you are actually being charged, review the invoices or payment history available in your account to see whether a charge for the addon appears as an active line item. ⚠️ What If You Did Not Request the Addon or Believe You Are Being Charged Incorrectly? If the OTTO Google Ads Addon appears on your account and you did not add it yourself, or if you believe it should be included in your plan but you are still seeing a separate charge, please escalate to our support team. Before reaching out, have the following ready so the team can resolve your case quickly: - Your account email address - The name of the annual plan you are on - The date you switched to the annual plan - A copy of your original purchase confirmation email or invoice - The exact charge amount and date of any unexpected billing If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💰 Search Atlas $99/mo Plan: What's Included

🎯 The Short Answer The Search Atlas $99/mo plan includes access to Search Atlas's core SEO tools. Some services — such as Wildfire link building — involve separate, optional credit-based purchases and are not covered under the base subscription price. ✅ What's Included in Your $99/mo Plan The $99/mo subscription gives you access to Search Atlas's main SEO toolset, which typically includes the core platform features such as keyword research, site auditing, content tools, and rank tracking. These tools are available as part of your base subscription without any additional per-use cost. If you are trying to confirm whether a specific tool or feature is included in your plan — for example, because you saw it referenced in a sales conversation, onboarding email, or inside the platform — check the following first: - Log in to your Search Atlas account and navigate to Avatar (top-right) → Billing → Plans & Top-ups to see a list of features active on your account. - Review any onboarding or welcome email you received at sign-up, which typically outlines the features included in your tier. - Compare your plan against the current pricing page on the Search Atlas website for an up-to-date feature breakdown by tier. 🔗 Credits and Optional Add-Ons Certain on-demand services within Search Atlas require credits or separate purchases beyond your base subscription. Credits are used for services that are billed per use rather than included at a flat rate. Key things to know: - Credits are separate from your subscription — purchasing the $99/mo plan does not automatically include a credit balance for add-on services. - Wildfire link building is one example of a credit-based service. It is an optional add-on with its own pricing, independent of your base plan cost. - Credit pricing can vary by account, promotion, or package. If you have received a specific quote, verify it against your account dashboard or with our team before purchasing. 🔥 Questions About Wildfire or Plan Features If you need to confirm the exact features active on your account, check your subscription settings inside the platform. For questions about current credit pricing for Wildfire or other add-ons specific to your account, have the following ready when you reach out: - The email address associated with your Search Atlas account - The specific tool, feature, or add-on you are asking about - Any quote or pricing you have already been given, so our team can confirm whether it is still current If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💰 Choosing the Right Plan for Multiple Sites

🗺️ Overview Choosing the best Search Atlas plan comes down to three factors: how many websites you need to manage, how many pages those sites contain, and which features matter most to your workflow. This article walks you through what each tier offers so you can make a confident decision without overspending. 📦 Plan Tiers at a Glance Search Atlas offers several subscription tiers designed to scale with your needs. While exact pricing can change, the structure generally follows this pattern: - Starter: Best for individuals or small projects managing 1 website with moderate page volumes. - Growth: Designed for small agencies or businesses managing up to 2 projects — this tier is typically the sweet spot for customers running a small portfolio on a budget. - Pro: Built for larger agencies managing more sites with higher page limits and advanced feature access. - Enterprise: Custom pricing for high-volume needs, white-labeling, and dedicated support. Always check the Pricing page inside your account for the most up-to-date numbers, as plans and prices are updated regularly. 🌐 Site Limits and What Counts as a "Site" Each plan includes a set number of connected websites. A site is counted when you add a root domain or subdomain to your workspace. Here is what to keep in mind: - Each unique domain (e.g., example.com) counts as one site slot. - Subdomains such as blog.example.com may count as a separate site depending on how they are added — verify this before connecting. - You can view and manage your connected sites at any time by navigating to Left sidebar → Site Metrics → Site Explorer (Site Explorer). 📄 Page Limits Explained In addition to site slots, plans include a monthly page crawl or tracked-page quota. This controls how many individual URLs Search Atlas can analyze across all your connected sites. Key points: - Page quotas are shared across all sites in your workspace, not divided per site. - Larger sites with thousands of pages may require a higher-tier plan or a quota add-on. - You can monitor your current usage inside Left sidebar → Site Metrics → Site Explorer (Site Explorer) to see how many pages have been crawled or tracked this billing period. ✅ Recommended Plan for 3 Websites on a Budget If you are managing 3 websites and want to keep costs reasonable, the Growth plan is typically the most cost-effective starting point. Here is a quick checklist to confirm it fits your needs before subscribing: 1. Count the total number of pages across all 3 sites and compare that to the Growth plan's page quota. 2. Confirm you need standard features such as Rank Tracker, Keyword Magic, and Site Explorer — all accessible via Left sidebar → Site Metrics → Site Explorer (Site Explorer). 3. If you also need AI-powered SEO automation, verify that the OTTO SEO module (Left sidebar → OTTO SEO → All Sites (SEO Automation)) is included in your chosen tier. 4. Check whether annual billing is available — paying yearly almost always reduces the monthly equivalent cost significantly. If your 3 sites are large (thousands of pages each), compare the Growth and Pro plans carefully before committing. 🎁 Promotional Offers and Discounts Search Atlas runs promotional offers periodically. Here is how to make sure you never miss a deal: - Annual billing discount: Switching from monthly to annual billing typically saves a meaningful percentage — look for this toggle on the Pricing page. - Seasonal promotions: Discounts are sometimes offered during major sales events. Check your registered email inbox and the in-platform notification bell for announcements. - Trial periods: Some plans include a free trial or a money-back window that lets you test features before fully committing. The trial scope and duration are shown during checkout. - Referral or partner programs: If you were referred by a partner or agency, ensure any promo code was entered at checkout — codes cannot typically be applied retroactively. To apply a promo code, go to Avatar (top-right) → Billing → Redeem Promo Code. 🧪 Feature Trials Certain advanced features, such as OTTO SEO automation, may be available on a limited trial basis even on lower-tier plans. To explore what is currently triallable: 1. Navigate to Left sidebar → OTTO SEO → All Sites (SEO Automation) to see if a trial prompt appears for your account. 2. Review the feature access banner on your dashboard — it will indicate which tools are in trial mode and how many days remain. 3. Upgrading your plan before a trial expires ensures uninterrupted access to those features. 💡 Tips Before You Upgrade - Use the in-platform usage meters to confirm you are consistently hitting your current plan's limits before paying for a higher tier. - If you only occasionally exceed limits, a temporary add-on may cost less than a full plan upgrade. - Annual billing locks in the current price, which can protect you against future price increases. 🙋 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Understanding Trial Eligibility and Billing Charges

🎯 Who Qualifies for a Free Trial? Search Atlas offers a free trial to new customers only. Trial eligibility is tied to your account, not your payment method or subscription status. This means: - If you have never subscribed to Search Atlas before, you qualify for the free trial when you first sign up. - If you previously held an active subscription — even if it was paused, cancelled, or lapsed — you are not eligible for a new free trial when restarting. - Pausing and resuming a subscription is treated as a continuation of an existing account, not a new sign-up. This policy ensures the trial is reserved for customers who have not yet experienced the platform. ⚠️ Why You May Have Been Charged After a Pause If you paused your subscription and then restarted it expecting a free trial, a charge may have been applied because your account is recognised as an existing subscriber. Here is what typically happens: - When you resume a paused plan, the system restores your previous subscription and billing cycle immediately. - Because your account already used or bypassed the trial period, no new trial is granted. - Any promotional trial codes have their own separate eligibility rules and expiry dates — they cannot be applied retroactively to an existing account. These charges are not errors in most cases; they reflect the standard billing behaviour for returning subscribers. 🔍 How to Check Your Billing Status Before escalating, review any billing confirmation emails sent to the address associated with your account. These will show your current plan, payment dates, and recent charges, and will help you confirm the exact dates and amounts involved before requesting any review. 🛠️ What to Do If You Believe a Charge Is Incorrect If you reviewed your billing information and still believe a charge was applied in error, our support team can investigate on the backend. To help them resolve this as quickly as possible, please have the following ready when you reach out: - The email address associated with your Search Atlas account - The date you paused your subscription and the date you attempted to restart it - The specific charge amount and date you are querying - Any promotional or partner code you believe should have been applied Our team can verify whether a trial was previously used, whether a promotional code should have been applied, and whether a refund or credit is warranted based on your specific situation. 💡 Common Scenarios and What to Expect - New account, first-time subscriber: You qualify for the free trial automatically at sign-up. - Returning subscriber who paused and resumed: Your previous billing cycle is restored; no new trial applies. - Unexpected charge after restart: This is typically expected behaviour, but our team can review your specific case if you believe an error occurred. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

⚡ AI Credits, Billing Charges, and Pro Plan Explained

What Are AI Credits? AI credits are the currency that powers AI-driven features inside Search Atlas. Every time the platform generates a suggestion, creates content, or runs an AI-assisted task on your behalf, a small number of credits is consumed. Your account receives a credit allocation included with your subscription. If you need additional credits beyond what your plan includes, additional purchases may be available — check your billing or subscription settings for current options. What Are AI Credits Used For? AI credits are consumed across AI-driven features in Search Atlas. The more actively you use AI-powered features, the faster your allocation is consumed. If you need a specific breakdown of which features are consuming your credits, please reach out to our support team with your account email and they can review your usage with you. Understanding Your Billing Charges Your invoice may show charges related to your subscription and any additional credit purchases. Your base plan fee covers platform access and includes a set number of credits each billing cycle. To review your charges, log in to Search Atlas and navigate to your account settings to look for a billing or subscription area. If you are unable to locate your invoice details or have questions about a specific charge, have your account email and the invoice date ready when you contact support. How to View Your AI Credit Usage To check your current AI credit balance, log in to Search Atlas and explore your account or subscription settings. If you are unable to locate your credit balance or need a detailed breakdown of how credits were consumed, our support team can pull that information for you — have your account email and the approximate date range ready when you reach out. Where to Find Your Purchased Backlinks To locate backlinks you have purchased through Search Atlas, log in to your account and browse the platform's main navigation for a section related to backlinks or link-building. If you are unsure where to look, or if your purchased backlinks do not appear as expected, contact our support team with your account email and the approximate purchase date so we can locate them for you. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💡 What's Included in the $99/Month Plan

🗺️ Overview The Search Atlas $99/month plan is designed to give growing businesses and freelancers access to a broad suite of SEO tools without requiring the purchase of large credit bundles upfront. This article explains exactly what is included, how usage works, and how link building is priced so you can plan your budget with confidence. ✅ What's Included in the $99/Month Plan Your monthly subscription gives you access to the following tools and features as part of the base plan: - Site Explorer (Site Explorer): Analyse backlink profiles, domain authority, organic traffic estimates, and more. Navigate via Left sidebar → Site Metrics (Site Explorer). - Keyword Magic: Generate keyword ideas and search volume data. Navigate via Left sidebar → Keywords → Keyword Magic. - Rank Tracker: Monitor your keyword rankings over time. Navigate via Left sidebar → Keywords → Rank Tracker. - Keyword Gap: Compare your keyword profile against competitors. Navigate via Left sidebar → Keywords → Keyword Gap. - Local SEO Tools: Manage Google Business Profile projects, posts, reviews, citations, and media. Navigate via Left sidebar → Local → GBP Projects and its sub-pages. - OTTO SEO: Access to the AI-powered on-page optimisation assistant (usage subject to your plan's monthly allocation). - Content tools, reporting dashboards, and project management features are also included within your subscription tier. Unlike some competing platforms, Search Atlas does not require you to purchase a large credit bundle just to use core research tools. Your subscription fee covers standard platform access and a defined monthly usage allocation. 📦 How Usage and Credits Work Some actions inside Search Atlas consume credits or data pulls from your monthly allocation. Here is how to think about it: - Included allocation: Your $99/month plan comes with a set number of monthly lookups and data pulls for tools like Site Explorer, Keyword Magic, and Rank Tracker. These reset each billing cycle. - No surprise bulk purchases required: You will not be forced to buy a large credit pack simply to run a keyword search or pull a backlink report, as is common on some other platforms. - OTTO SEO tasks and certain advanced automations may use task credits. Your plan includes a monthly task allowance; additional tasks can be purchased if needed. You can review your current usage and remaining allocation at any time inside your account settings. 🔗 How Link Building Is Priced This is the area that causes the most confusion, so here is a plain-language explanation: Link building services are separate from your monthly subscription. Your $99/month plan gives you access to the link building tools and marketplace inside Search Atlas, but the cost of actually acquiring backlinks is not bundled into the subscription fee. - Link prospecting and outreach tools are included — you can find link opportunities, analyse prospects, and manage campaigns within the platform. - Purchasing managed link placements (where Search Atlas sources and places a backlink on your behalf through the marketplace) is priced per link, and costs vary based on the domain authority, niche, and type of placement. - There is no mandatory minimum spend on link building. You can use the platform entirely for research and self-managed outreach without purchasing any placements. Think of it this way: your subscription is the toolset; link building placements are an optional, à-la-carte add-on. You only pay for the links you choose to buy. 📊 Quick Comparison: What Costs Extra vs. What's Included - Included in $99/month: Keyword research, rank tracking, site analysis, competitor gap analysis, local SEO management, content tools, OTTO SEO (within monthly task limit), reporting. - Optional add-ons (charged separately): Managed link placements purchased through the marketplace, additional OTTO SEO tasks beyond your monthly limit, and any agency-tier upgrades. 🛠️ Tips for Getting the Most from Your Plan 1. Start with Left sidebar → Site Metrics (Site Explorer) to audit your site and competitors before deciding whether link building spend makes sense. 2. Use Left sidebar → Keywords → Keyword Gap to identify quick-win keyword opportunities that may not require link investment. 3. Review your usage dashboard regularly so you never hit your allocation limit unexpectedly mid-month. 4. Before purchasing any link placements, use the built-in prospecting tools to evaluate domain quality and relevance to your niche. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Search Atlas Credits Pricing and Billing Explained

💡 What Are Search Atlas Credits? Search Atlas uses a credit-based system for certain on-demand features. Credits are not AI credits — they are a separate currency used specifically for services like press release distribution and local citation building. Most core platform features do not require credits and are included as part of your monthly subscription. 📦 What's Included in Your Monthly Plan? Your Search Atlas subscription gives you access to a wide range of tools without spending credits. Included features vary by plan tier but typically cover: - Keywords — access the full suite via Left sidebar → Keywords, including Keyword Magic, Rank Tracker, and Keyword Gap analysis - Local SEO tools — manage your Google Business Profile projects, posts, reviews, and tasks via Left sidebar → Local → GBP Projects - Media Library and Local Citations management — found under Left sidebar → GBP Projects → Media Library and Left sidebar → Local → Local Citations - OTTO SEO — AI-powered on-page optimization recommendations - Content tools — briefs, blog posts, and on-page audits Check your plan details in your account dashboard to confirm the exact limits and features included at your subscription level. 🗂️ How Many Directories Are Available for Local Citations? Search Atlas provides access to a large network of local business directories for citation building through Left sidebar → Local → Local Citations. The exact number of available directories can vary as the network is regularly updated. For the most current count, visit the Local Citations section directly inside the platform — the available directories are listed there in real time. 💵 How Much Do Credits Cost? Credits can be purchased as add-ons to your existing subscription. Pricing is as follows: - Credits are sold in bundles — the more you buy, the lower the cost per credit - Exact bundle sizes and prices are displayed on the billing or add-ons page within your account - Credits are not a recurring monthly fee by default — you purchase them as needed unless you select an auto-refill option To view current credit pricing, navigate to Top-right corner (avatar) → Billing → Plans & Top-ups tab inside the platform. 📰 How Many Credits Does a Press Release Cost? Press release distribution is one of the primary credit-consuming features in Search Atlas. The credit cost per press release depends on the distribution tier you select: - Standard distribution — reaches a broad network of news and media outlets - Premium distribution — reaches a larger, higher-authority network of publishers The exact credit cost for each tier is shown at the point of purchase inside the press release tool, so you can review the cost before confirming. No credits are deducted until you submit your press release for distribution. 🔄 Do Credits Roll Over or Expire? Credit rollover and expiry policies depend on how you acquired them: - Purchased credit bundles — typically do not expire and remain in your account until used - Plan-included credits (if applicable to your tier) — may reset on your monthly billing cycle Check your Top-right corner (avatar) → Billing → Plans & Top-ups tab for the specific terms that apply to your credit balance. 📊 How Do I Check My Credit Balance? You can view your remaining credits at any time by visiting Top-right corner (avatar) → Billing inside the platform. Your current balance is displayed there alongside your subscription details and any recent credit usage history. 🛠️ Still Have Questions? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. Additional Notes Hyperdrive Credits use a top-up billing model — not a recurring monthly fee. Credits do not expire on a monthly cycle. There is no automatic renewal for credit bundles. You purchase additional bundles manually as needed.

🏢 OTTO Pricing for Agencies Managing Multiple Sites

🤖 What Is OTTO and How Is It Priced? OTTO is Search Atlas's AI-powered SEO automation assistant. It audits your site, generates optimized content, and deploys on-page SEO changes automatically. OTTO is priced per activated site, meaning each domain you connect and activate counts toward your OTTO usage. OTTO activations are separate from your base Search Atlas subscription. Your plan determines how many OTTO activations are included, and additional activations can be added on top of that allowance. 📋 OTTO Activations Included by Plan Each Search Atlas plan includes a set number of OTTO site activations. Here is a summary of what is included at each tier: - Starter: 1 OTTO activation included - Growth: 3 OTTO activations included - Pro: 5 OTTO activations included - Agency: 10 OTTO activations included - Enterprise: Custom activation limits — contact us for a tailored quote If you need to activate OTTO on more sites than your plan includes, you can purchase additional OTTO activations as add-ons directly from your account. ➕ Adding OTTO Activations Beyond Your Plan For agencies managing more sites than their plan covers, Search Atlas offers OTTO activation add-ons. Additional activations are available in blocks, and the per-site cost decreases as your total activation count grows. - 1–5 additional activations: standard per-site add-on rate - 6–19 additional activations: reduced per-site rate - 20+ total activations: volume pricing applies — see the section below To view current add-on pricing and purchase additional activations, go to your account's Billing or Subscription page inside the platform. 🏗️ Pricing Scenarios for 20+ Sites with OTTO If you are managing 20 or more sites and want OTTO activated across all of them, the most cost-effective approach is typically the Agency plan combined with OTTO activation add-ons or an Enterprise plan. Here is a general framework for estimating your monthly cost at the 20+ site level: 1. Start with your base plan cost. The Agency plan is the most common starting point for teams at this scale. 2. Subtract the activations already included. The Agency plan includes 10 OTTO activations, so for 20 sites you would need 10 additional activations. 3. Apply volume add-on pricing. At 20+ total activations, volume pricing reduces the per-site cost compared to standard add-on rates. 4. Add the two figures together to get your estimated total monthly cost. Because plan pricing and add-on rates can be updated, the most accurate way to confirm your exact monthly total is to use the Billing page inside your Search Atlas account or speak with our team directly via the chat widget. 📍 How to Check OTTO Activation Status and Add More Sites 1. Log in to Search Atlas. 2. In the left sidebar, click OTTO SEO, then open SEO Automation (URL: /seo-automation-v3). 3. You will see a list of your connected sites and their OTTO activation status. 4. Click Activate OTTO next to any site that is not yet active. 5. If you have reached your activation limit, you will be prompted to upgrade your plan or purchase additional activations. 💼 Enterprise Options for Large Agencies If you are managing significantly more than 20 sites, or if you need custom workflows, white-label reporting, or dedicated support, the Enterprise plan may be the right fit. Enterprise pricing is fully customized based on your site count, feature requirements, and contract length. To explore Enterprise options, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team who can prepare a tailored quote. ❓ Frequently Asked Questions - Does activating OTTO on a site auto-renew monthly? Yes. OTTO activations renew as part of your monthly or annual billing cycle. You can deactivate a site at any time to stop future charges for that activation slot. - Can I move an OTTO activation from one site to another? Yes. You can deactivate OTTO on one site and reactivate it on a different site within the same billing period, as long as you stay within your activation limit. - Is there a free trial for OTTO on additional sites? Promotional trials may be available from time to time. Check the OTTO SEO V3 page or contact our team for current offers. - Do all 20+ sites need to be on the same account? Yes, to benefit from volume pricing all sites must be managed under a single Search Atlas account. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Resolve OTTO Site Billing Discrepancies and Credits

📋 Overview Some customers have noticed mismatches between the number of OTTO sites they are paying for and the number actively in use, unexpected rate changes, or missing credits after account migrations. This article explains the most common causes of these discrepancies and what to have ready when you contact our billing team so the issue can be resolved as quickly as possible. ⚠️ Why OTTO Site Billing Discrepancies Happen OTTO site billing discrepancies can occur for a variety of reasons, including differences between the number of sites charged on an invoice and the number of sites actively in use on your account, rate changes you did not authorize, or credits that were not applied after a plan or account migration. These issues are handled by our billing team on a case-by-case basis and can typically be corrected retroactively once reviewed. 💰 Common Types of Discrepancy Determine which of the following applies to your situation before reaching out — this helps our billing team locate the issue and apply corrections or retroactive credits much faster: - Site count mismatch: The number of OTTO sites billed is higher than the number actively in use on your account. - Unauthorized rate change: The per-site rate on your invoice increased without your approval (for example, a founder or promotional rate was replaced with the standard rate). - Missing credits: Credits — such as Universal Credits — that were promised or expected after a plan change or account migration do not appear on your invoice or account balance. 📝 What to Have Ready When You Contact Us Because OTTO site billing corrections, subscription rate restorations, and credit adjustments require our billing team to act on your account directly, please gather the following before reaching out. Having this information on hand allows the team to investigate and apply any corrections or retroactive credits without unnecessary back-and-forth: - Your account email address — the email associated with your Search Atlas account. - The affected invoice number(s) and billing date(s) — found in the billing confirmation emails sent to you, or by checking any receipts you have received from Stripe. - The specific discrepancy you observed — for example, the number of OTTO sites you were billed for versus the number you believe were active, or the rate you were charged versus the rate you expected. - The approximate date the issue first appeared — this helps the team identify the exact billing cycle where the change occurred. - Any written confirmation of a promised rate, credit, or migration — such as an email from an account manager or a note from a previous support conversation referencing a founder rate, promotional rate, or Universal Credits migration. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📊 Growth Plan Credits and Bonus Quota Explained

📋 Overview The Search Atlas Growth plan includes a set of monthly credits across three quota types, plus a one-time promotional bonus for customers who sign up on an annual billing cycle. This article explains exactly what you receive and how to verify your allocation. 💡 Your Monthly Credit Allocation Every billing cycle, your Growth plan account is refreshed with the following credits: - AI Generation Quota: a monthly allotment for standard AI content generation tasks (exact amount shown on your Billing page under Plans & Top-ups) - AI Premium Quota: a separate monthly allotment reserved for advanced AI outputs, including long-form content generation and premium model requests (exact amount shown on your Billing page under Plans & Top-ups). - Hyperdrive Credits: a separate monthly allotment applied toward high-speed content workflows and bulk processing tasks powered by Hyperdrive (exact amount shown on your Billing page under Plans & Top-ups). These credits reset automatically at the start of each new billing period. Unused credits do not roll over to the following month. 🎁 Annual Signup Bonus Credits Customers who purchase the Growth plan on an annual billing cycle receive a one-time promotional bonus added to their account at the time of signup. The bonus allocation is: - Annual signup bonus: an additional one-time credit bonus across all three quota types — the exact amounts are confirmed on your account’s Billing page under Plans & Top-ups after signup These bonus credits are added once and are separate from your recurring monthly allocation. Unlike monthly credits, bonus credits do not expire and are consumed before your regular monthly credits each cycle. 🔍 How to Verify Your Current Quota To check your current credit balances and confirm your bonus credits were applied correctly, follow these steps: 1. Log in to your Search Atlas account. 2. Click on your avatar in the top-right corner of the dashboard. 3. Select Billing from the dropdown menu. 4. Navigate to the Plans & Top-ups tab. 5. Review the credit summary table, which displays your current monthly balance, bonus balance, and next reset date for each quota type. If the bonus credits are not visible within 24 hours of completing your annual signup, there may be a processing delay or an issue with your order confirmation. ⚙️ How Credits Are Consumed Understanding credit consumption order helps you get the most from your allocation: - Bonus credits are always used first, before your monthly credits are drawn down. - Each quota type is tracked independently — using AI Premium Quota does not affect your AI Generation Quota balance, and vice versa. - Hyperdrive Credits are only consumed when you run a Hyperdrive-specific workflow; standard tasks do not draw from this pool. ❓ Frequently Asked Questions Do monthly credits roll over if I don't use them all? No. Monthly credits reset at the start of each billing cycle. Only your one-time annual bonus credits persist until they are fully used. Can I purchase additional credits if I run out mid-month? Yes. Credit top-ups are available directly from the top-right Avatar Menu (👤) under Billing → Plans & Top-ups. Select the quota type you need and follow the on-screen prompts to add credits instantly. I signed up annually but don't see my bonus credits. What should I do? First, allow up to 24 hours for the credits to appear. If they are still missing after that window, use the support channel below so our team can investigate your order. 🛠️ Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔢 Understanding OTTO Site Quota and Top-Up Billing

🧭 Overview Your OTTO site quota determines how many websites you can activate and manage under OTTO SEO. You can increase this quota by purchasing OTTO Site Top-Ups. Occasionally, customers notice a discrepancy between the number of top-ups purchased and the site count shown in the platform. This article explains how quota counting works, what causes mismatches, and what steps to take if your purchased top-ups are not reflected correctly. 📊 How OTTO Site Quota Is Calculated Your total OTTO site quota is the sum of two components: - Base quota: The number of OTTO sites included in your current subscription plan. - Top-up quota: Any additional sites you have purchased separately as top-ups. For example, if your plan includes 16 OTTO sites and you purchase a top-up of 5 additional sites, your expected total should be 21 sites. The quota counter in the platform should reflect this combined total. ⚠️ Why You May See a Quota Mismatch A small number of customers have reported quota counts that do not match their expected total after purchasing a top-up. Known causes include: - Under-allocation on recurring top-ups: A resolved issue caused recurrent top-up purchases to allocate fewer sites than purchased (for example, a +1 top-up adding only 0 net sites after a prior increment). - Quota loss after a plan change: Upgrading or downgrading your subscription plan could, in some cases, cause previously purchased top-up quota to be partially or fully lost. This affected both legacy and new billing customers. - Display mismatch on the billing dashboard: The billing dashboard previously showed incorrect quantities and unit prices for OTTO top-up line items, making it difficult to verify what was actually purchased versus what was applied. - Entitlement divergence: In some cases, the quota stored internally did not match the entitlement shown to the customer, leading to a visible count that was lower than what was paid for. The engineering team has resolved the majority of these issues. If you are still seeing an unexpected quota count, the steps below will help you verify and escalate your case. 🔍 How to Check Your Current OTTO Site Quota 1. In the left sidebar, click OTTO SEO → All Sites (SEO Automation) to open the OTTO SEO dashboard (URL: /seo-automation-v3). 2. Look for the site usage counters, which show separate Active and Deep Frozen counts (not a single used / total counter). 3. Compare this total against what you expect based on your plan and any top-up purchases. 🧾 How to Verify Your Top-Up Purchases 1. Navigate to Avatar → Billing → Plans & Top-ups: OTTO SEO from the top-right avatar (Avatar Menu (👤)). 2. Review line items for any entries labelled OTTO Sites (Top Up). 3. Note the quantity and date of each top-up purchase. 4. Add the top-up quantities to your base plan quota and compare the total to what the platform is currently showing. If the billing dashboard shows an inconsistent quantity or unit price for a top-up, take a screenshot of the line item — this will help the support team investigate faster. 🛠️ What to Do If Your Quota Is Incorrect If you have confirmed that your purchased top-ups are not reflected in your current site quota, follow these steps: 1. Note your current site count as displayed in the OTTO SEO dashboard. 2. Note the top-up quantities and purchase dates from your billing history. 3. Calculate the expected total (base plan sites + all top-up sites). 4. Contact support using the live chat widget (see below) and share these details so the team can apply a manual correction if needed. 💡 Tips to Avoid Quota Issues - Before changing your plan, contact support to confirm how an upgrade or downgrade will affect your existing top-up quota. Plan changes are a known trigger for quota loss. - After purchasing a top-up, refresh the OTTO SEO dashboard and verify the site count increased by the expected amount before activating new sites. - Keep a record of your top-up purchase confirmations and billing receipts in case a discrepancy needs to be investigated. 🙋 Still Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Annual Pro Billing, Proration, and Google Ads Add-On Explained

📋 Overview If you recently upgraded to the annual Pro plan, you may have questions about when your plan starts, how your proration credit works, why your renewal date looks different than expected, and how many Google Ads accounts you can connect. This article answers each of those questions clearly. 📅 When Does My Annual Pro Plan Start? Your annual Pro plan becomes active on the day you complete your upgrade. You do not need to wait for a future billing cycle — access to all Pro features is granted immediately upon checkout confirmation. 💰 Proration: How Your Credit Is Calculated When you upgrade from a monthly plan (such as the $199/month plan) to an annual Pro plan mid-cycle, Search Atlas calculates a prorated credit for the unused portion of your current billing period. Here is how it works: 1. Your old monthly plan is cancelled at the moment of upgrade. 2. The unused days remaining in your current monthly billing cycle are calculated. 3. A credit equal to the value of those unused days is applied to your account. 4. That credit is automatically used to offset the cost of your new annual plan at checkout or on your next invoice. You do not need to request this credit manually — it is applied automatically during the upgrade process. If you believe the credit amount is incorrect, please contact our support team using the chat widget described at the end of this article. 🗓️ Why Does My Renewal Date Show July 23, 2026 Instead of 2027? This is a common point of confusion and is usually caused by one of the following scenarios: - Billing system display lag: Immediately after upgrading, the renewal date shown in your dashboard may reflect a temporary or cached value. Allow up to 24 hours for your account page to display the correct date. - Prorated start date: If a proration adjustment shifted your effective billing anchor, the renewal date is calculated from that adjusted anchor rather than the calendar date of your upgrade. - Trial or legacy flag: In rare cases, an account may carry a trial flag or a legacy plan configuration that causes the renewal date to calculate incorrectly. Our engineering team has systems in place to detect and correct these automatically. Your annual plan covers a full 12 months from your confirmed start date. If your renewal date does not reflect a date approximately one year from your upgrade, open the chat widget and our team will correct it for you right away. 📢 Google Ads Add-On: Account Connection Limits The Google Ads add-on allows you to connect your Google Ads account to Search Atlas so you can manage and optimise campaigns alongside your SEO workflows. Please note the following limits and requirements: - Included on every self-serve plan: Starter, Growth and Pro each include Google Ads (OTTO PPC / Smart Ads) for 1 connected Google Ads account and up to 10 campaigns. - OTTO Google Ads add-on ($199/month): Raises your limits to effectively unlimited Google Ads account connections and up to 100 campaigns. It can be purchased on any plan from Billing without upgrading. - Agency plans: The add-on is already included, so it cannot be purchased again. - Connection issues: If you are unable to connect even one account, first ensure you are granting the correct Google permissions during the OAuth flow. If the problem persists, our team can verify whether the add-on is correctly provisioned on your account. 🔍 How to Check Your Current Plan and Billing Details To review your active plan, renewal date, and add-ons: 1. Log in to your Search Atlas account. 2. Click your Avatar Menu (👤) or account name in the top-right corner. 3. Navigate to Billing or Subscription in your account settings. 4. Your current plan, next renewal date, applied credits, and active add-ons are all listed here. 🛠️ Common Issues and Quick Fixes - Renewal date still looks wrong after 24 hours: Contact support — a manual correction may be needed. - Proration credit not visible on invoice: Credits may appear as a line-item discount rather than a separate credit note. Check the full invoice PDF for a complete breakdown. - Google Ads add-on not detected: Log out and back in to refresh your account state. If the add-on still does not appear, our team can re-provision it. - Upgraded but still seeing old plan limits: A page refresh or cache clear usually resolves this. If not, our team can force a plan sync on your account. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💡 Buying Extra AI Premium Credits and Discounts

🔍 What Are AI Premium Credits? AI Premium Credits power Search Atlas's most advanced AI features, including high-quality content generation, AI-assisted SEO tasks, and other premium outputs. When your included monthly credits run out, you can purchase additional credits at any time without waiting for your billing cycle to reset. 💳 How to Purchase Additional AI Premium Credits 1. Log in to your Search Atlas account. 2. Click your Avatar Menu (👤) or account name in the top-right corner of the platform. 3. Navigate to Billing or Subscription settings. 4. Locate the AI Premium Credits section. 5. Select the number of credits you want to purchase. 6. Confirm your payment details and click Purchase. Your credits will be added to your account immediately after the transaction is completed. 💰 Pricing for Additional AI Premium Credits Additional AI Premium Credits are available for purchase on a pay-as-you-go basis. Pricing is straightforward — you pay a set rate per credit pack. Because pricing may be updated periodically to reflect new features or promotions, the most accurate and up-to-date pricing is always displayed directly inside the Billing section of your account. We recommend checking the in-platform pricing page before purchasing to ensure you see any current rates or promotional offers. 🎁 Are There Bulk Purchase Discounts? We understand that high-volume users — such as agencies or teams producing large amounts of content — may be interested in discounts for larger credit purchases, for example bundles of 500 credits or more. At this time, standard bulk discount pricing is not publicly listed, as discount availability can depend on your current plan, account history, and any active promotions. Here is what we recommend: - Check the Billing section first: Any available credit bundles or tiered pricing will be shown there automatically. - Ask our team directly: If you are planning a large purchase and want to know whether a discount applies, our support team can look into options for your specific account. ⚠️ Important Things to Know Before Purchasing - Additional AI Premium Credits do not expire at the end of your billing cycle — they roll over until used. - Credits purchased as add-ons are separate from the credits included in your monthly plan. - Purchases are non-refundable once credits have been consumed, so buy only what you need. - Credits are tied to your account and cannot be transferred to another user or workspace. 🛠️ Troubleshooting Common Issues - Payment declined: Double-check your billing details in the Billing section and ensure your card is authorised for international transactions if applicable. - Credits not appearing after purchase: Refresh the page and allow a few minutes for the system to update. If credits still do not appear after 10 minutes, contact support. - Cannot find the purchase option: Make sure you are logged in as the account owner or have admin-level billing permissions. Sub-users with restricted roles may not see billing options. 💬 Need Further Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💡 Understanding Lifetime Membership Credits and Press Release Costs

🔍 What Are Content Credits? Content Credits are the in-platform currency used to generate AI-assisted content, including blog posts, articles, and press releases. Every Search Atlas plan — including Lifetime memberships — comes with a monthly Content Credit allocation that refreshes each billing cycle. Important: Content Credits are not a one-time lifetime pool. They are allocated on a recurring monthly basis, meaning you receive a set number of credits each month as long as your Lifetime membership is active. 📊 How Many Credits Does a Lifetime Membership Include? The exact number of Content Credits included in your Lifetime plan depends on the tier you purchased. To confirm your specific monthly allocation, log in to your Search Atlas account and locate your plan details in the billing or account settings area of the platform. If the number shown does not match what you expected at the time of purchase, please reach out to our support team so we can review your account and clarify your plan terms. 📰 How Many Credits Does a Press Release Use? Press releases are among the more credit-intensive content types on the platform because they are longer, structured documents that require significant AI generation. The exact credit cost for a press release varies by plan and configuration. To confirm the credit cost that applies to your specific Lifetime plan, check your credit quotas under Avatar → Billing → Plans & Top-ups (HyperDrive Credits, AI Generation) before creating a press release, or contact our support team to have your plan terms reviewed. ⚙️ Why Is My Credit Balance Lower Than Expected? If your remaining credits are lower than you anticipated, here are the most common reasons: - Press release generation: Press releases consume a significant number of credits per piece, so generating multiple in a single cycle can quickly reduce your balance. - Other content generation: Other AI content types also draw from the same monthly credit pool. - Credit reset timing: Credits reset on your monthly renewal date, not necessarily on the first of the calendar month. Check your account's plan details for your exact reset date. - Team member usage: If your plan includes multiple seats, other users on your account may also be consuming credits. 💡 Tips for Managing Your Monthly Credit Allocation To make the most of your monthly Content Credits, consider the following best practices: - Check your remaining credit balance in your account settings before starting large content projects. - Prioritize which content pieces to generate first based on business need, keeping in mind that press releases are credit-intensive. - Monitor team member activity if your plan includes multiple seats, as all users share the same monthly pool. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Understanding Prorated Credits When Upgrading Annual Plans

🔍 Overview When you upgrade from one annual plan to another — for example, from the Agency Yearly plan to the Summit Yearly Agency promo — Search Atlas calculates the unused value remaining on your current plan and applies it as a prorated credit toward your new plan. However, this credit is not always applied automatically and may require a manual review by our team. 💡 What Is a Prorated Credit? A prorated credit represents the monetary value of the time you have remaining on your current annual subscription at the point of upgrade. For example, if you are six months into a yearly plan and you upgrade to a higher-tier annual plan, you would be entitled to a credit equivalent to the remaining six months of your original plan's value. - Prorated credits reduce the cost of your new annual plan. - The credit is calculated based on the days remaining on your current billing cycle. - Credits apply to the new plan's invoice, reducing what you owe. ⚠️ Why the Credit May Not Apply Automatically In some upgrade scenarios — particularly when switching to a promotional or special pricing plan — the billing system may not automatically detect and apply the prorated credit. This can happen when: - You upgrade to a promotional annual plan (such as a limited-time promo offer). - The upgrade is processed outside of a standard self-serve flow. - There is a plan type mismatch that prevents automatic credit calculation. If you completed your upgrade and did not see a prorated credit applied to your invoice or account balance, do not worry — our team can review your billing history and apply the credit manually. ✅ Steps to Request Your Prorated Credit 1. Check your invoice or billing summary to confirm whether a credit was already applied. 2. Note the dates of your previous plan's start date and the date you upgraded to the new plan — this helps our team calculate the credit quickly. 3. Contact our support team and provide your account email, the previous plan name, and the new plan name. 4. Our team will verify your billing records and manually apply any outstanding prorated credit to your account. 📋 Information to Have Ready To speed up the process when you contact support, please have the following details available: - The email address associated with your Search Atlas account. - The name of your previous plan (e.g., Agency Yearly). - The name of your new plan (e.g., Summit Yearly Agency Promo). - The approximate date you made the upgrade. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📊 Quota Types and Increase Options Across All Plans

🗺️ Overview Search Atlas applies separate monthly quotas to different features across your account. Each quota type has its own limit, reset cycle, and increase process. If you have reached a limit, the first step is identifying which quota you need to increase — the process varies depending on the type. This article explains what to do when you need to increase account quotas beyond your standard plan limits. Because quota increase options depend on your specific plan and account configuration, our support team will need to review your account to confirm what is available and take the appropriate action on your behalf. 📋 Quota Types Search Atlas tracks limits across several feature areas. If you are unsure which quota you have reached, look for an in-app warning banner or message on the feature that stopped working — it will indicate which limit has been exhausted. Common quota categories include: - Keyword Tracking: The number of keywords actively monitored for rank position changes. - Content Credits: Credits consumed when generating or optimizing content inside AI-assisted writing tools. - Backlink Analysis Limits: The number of backlink lookups or exported rows available per month. - Site Audit Pages: The total number of pages that can be crawled across all site audits in a billing month. - Competitor Research Lookups: The number of domain or keyword research queries available per month. - User Seats: The number of team members who can access your Search Atlas workspace. - Project Slots: The number of separate website projects you can create and manage simultaneously. 🔧 How to Request a Quota Increase Quota increases beyond standard plan limits require assistance from the Search Atlas support team. To help us process your request as quickly as possible, please have the following ready when you reach out: - Your account email address - The specific quota type you need increased (refer to the list above) - Your current plan name - The amount or limit you are trying to reach - Any in-app error message or warning text you have seen Our team will review your account and confirm what increase options are available for your plan, including any applicable pricing or plan change requirements. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🚀 Increase Your AI Generation Quota & Upgrade Plans

🔍 What Is an AI Generation Quota? Every Search Atlas plan includes a monthly AI generation quota — a set number of AI-powered outputs you can produce across tools such as the SEO Content Assistant, Meta Generator, AI Content Templates, and other content features. Once your quota is reached, AI generation is paused until your quota resets or your plan is upgraded. 📊 Where to Check Your Current Quota Usage 1. Log in to your Search Atlas account. 2. Click your avatar in the top-right corner. 3. Select Billing (Billing) from the menu. 4. Review the AI Generation usage bar to see how many credits you have used and how many remain for the current billing cycle. ⚙️ How Plan Tiers Affect Your Quota Higher-tier plans come with significantly larger AI generation quotas, making them well suited for teams managing large-scale SEO workloads — such as completing thousands of pending optimizations. While exact quota limits per plan are updated regularly, the general structure is: - Starter plans — designed for individuals and small sites with moderate content needs. - Growth plans — suited for growing teams handling multiple projects and higher content volumes. - Pro / Agency plans — built for agencies and enterprise users with high-volume AI generation requirements. To see the most current quota allocations and pricing for each tier, visit the Pricing page from the main navigation or the Upgrade prompt within your account dashboard. 🛠️ How to Upgrade Your Plan 1. Click your account name or avatar in the top-right corner of the platform. 2. Select Billing or Upgrade Plan. 3. Compare the available plans and their AI generation quotas. 4. Select the plan that meets your volume requirements and click Upgrade. 5. Complete the payment confirmation. Your new quota is applied immediately after the upgrade is processed. 💡 Tips for Completing a Large SEO Optimization Backlog If you have a high volume of pending optimizations — for example, 2,000 or more SEO tasks — the following strategies will help you work efficiently within your quota: - Prioritize by impact: Use the On-Page Audit tool (Left sidebar → Content → On-Page Audit) to sort pages by opportunity score and tackle high-value pages first. - Use Content Planner for batching: Navigate to Left sidebar → Content → Content Planner to schedule and batch AI generation tasks across your billing period. - Leverage AI Content Templates: Left sidebar → Content → AI Content Templates allows you to generate structured content at scale, reducing manual effort per page. - Use Meta Generator in bulk: Left sidebar → Content → Meta Generator supports bulk meta title and description generation, which is ideal for clearing large metadata backlogs quickly. - Upgrade before your cycle resets: Upgrading mid-cycle often unlocks the higher quota immediately, so you do not need to wait for the next billing period to continue. ❓ Frequently Asked Questions Does unused quota roll over to the next month? No. AI generation quotas reset at the start of each billing cycle and unused credits do not carry forward. Can I purchase a one-time quota top-up without upgrading my plan? Plan availability varies. Check your Billing settings or the Upgrade page to see if add-on credit packs are available for your current plan. Will upgrading my plan immediately unlock more AI credits? Yes. In most cases your new quota is activated as soon as the plan upgrade payment is confirmed. What happens to in-progress tasks when I hit my quota limit? Any AI generation task that has not yet started will be paused. Tasks already processing will complete. New tasks will resume once your quota is replenished via upgrade or billing cycle reset. 💬 Need Further Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🏢 Agency Plan OTTO Site Quotas and Top-Up Pricing

🔍 Overview Search Atlas Agency plans include a set number of OTTO SEO sites and LLM accounts by default. If your agency manages more clients than your current plan allows, you may be able to purchase additional site slots through an OTTO Site Top-Up add-on — no plan upgrade required. The exact quota limits, pricing, and purchase flow depend on your specific plan and may vary. 📊 Default Quota Limits on the Agency Plan Agency plans include default allocations for OTTO SEO sites and LLM accounts. The specific numbers included with your plan are visible inside your account settings (Avatar → Billing → Plans & Top-ups). Once you reach your cap, you will not be able to activate OTTO on additional sites until you either deactivate an existing site or add more slots. To confirm the exact limits included with your plan, check your current subscription details inside the platform or contact our support team directly. ➕ How to Purchase OTTO Site Top-Ups Top-ups let you add extra site slots beyond your plan's default quota. To purchase additional slots, click the top-right avatar → Billing → Plans & Top-ups (Add-on) inside the platform. Look for an add-ons or upgrades section where OTTO Site Top-Up options may be listed. If the option is not visible there, reach out to our support team and a team member will confirm the available options for your specific plan. 💰 Top-Up Pricing OTTO Site Top-Up pricing depends on your plan and the number of additional slots you need. To get accurate, up-to-date pricing for your account, check your subscription or add-ons settings inside the platform, or contact our support team. Key general points to be aware of: - Top-up pricing and available increments vary by plan. - Specific proration rules, billing cycle alignment, and cancellation terms vary — confirm these details with our team before purchasing. ⚙️ Managing Your Site Quota To keep track of how many OTTO sites you have activated versus how many slots remain, navigate to OTTO SEO → All Sites (SEO Automation) where your active sites and quota usage are displayed. To free up a slot without purchasing a top-up, you can deactivate OTTO on a site you no longer need to manage. Be aware that deactivating OTTO on a site may affect its configuration — confirm the exact behavior with our team for your account before proceeding. ❓ Frequently Asked Questions - Can I see my current quota usage? Yes — your active sites and remaining slots are visible on the OTTO SEO → All Sites (SEO Automation) page. - What happens when I reach my site limit? You will not be able to activate OTTO on new sites until you free up an existing slot or add more slots to your plan. - How do I confirm the exact quota numbers and pricing for my plan? Check your subscription details inside the platform, or contact our support team — they can pull up your account details and give you accurate information. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💰 OTTO Plan Pricing: Business vs. Individual Add-ons

🧭 Overview OTTO is Search Atlas's AI-powered SEO automation engine. You can activate OTTO on multiple websites by either adding individual site licenses one at a time or by upgrading to a higher-tier plan that bundles multiple sites. This article explains the general considerations when comparing these two options and what to expect when you contact support to clarify your specific billing situation. 📊 OTTO Pricing Options at a Glance There are two main ways to cover multiple sites with OTTO: - Individual site add-ons: A per-site fee added one at a time to your existing plan. - Business plan: A higher-tier monthly plan that includes a set number of OTTO site activations bundled in. Your base plan already includes a set number of OTTO activations. Individual add-ons extend that count without changing your plan tier. The Business plan, by contrast, is a full plan upgrade that replaces your current base plan. 💡 Does the Business Plan Save Money? For customers who need to activate OTTO on many sites, upgrading to the Business plan can be more cost-effective than purchasing multiple individual add-ons. The exact savings depend on your current plan, how many sites you need, and current pricing — which may have changed since any figures you've seen elsewhere. As a general guide: - Fewer extra sites needed: Individual add-ons may be more economical. - A moderate number of extra sites needed: Compare the add-on total against the Business plan cost, factoring in the value of upgraded plan features. - Many sites needed: The Business plan often offers clear savings and is worth evaluating. To get exact, up-to-date pricing for your account, please reach out to our support team directly — they can confirm current add-on rates, Business plan pricing, and how many activations are included. 🔄 How Billing Works When You Upgrade Understanding the billing mechanics prevents surprises on your next invoice. When you upgrade from a lower-tier plan to the Business plan, the following generally applies — but your support agent can confirm the exact rules for your account: 1. Replacement, not stacking: The Business plan replaces your current base plan entirely. You will not be charged for both plans simultaneously. 2. Prorated credit: If you upgrade mid-billing cycle, a prorated credit for unused days on your current plan may be applied toward your first Business plan payment. 3. Individual add-ons: Standalone per-site add-ons attached to your old plan may be affected when you upgrade, since site activations are bundled into the Business plan. Your support agent can clarify exactly how existing add-ons are handled for your account. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📝 Starter Plan Article Quota and Limits

📋 Overview The Search Atlas Starter plan includes a monthly allocation of AI-generated articles through the Write With AI feature inside Content Genius (What are we writing today?). Understanding your quota helps you plan your content production and avoid unexpected limits mid-month. 📊 How Many Articles Can I Write Per Month? On the Starter plan, you receive 4 articles per month using the Write With AI feature. This quota resets at the start of each new billing cycle. - Each time you generate a full article using Write With AI, it counts as 1 article toward your monthly quota. - Partial generations, outlines, or edits to already-generated content do not consume additional article credits. - Unused article credits do not roll over to the following month. 🗂️ Where to Find the Write With AI Feature You can access Write With AI through Content Genius. To navigate there: 1. Click Content in the left sidebar. 2. Select Content Genius (What are we writing today?) from the menu. 3. Open an existing document or create a new one to access the Write With AI option. 📈 Checking Your Remaining Article Credits You can monitor your current usage and remaining article credits directly within your account. Your quota usage is displayed inside Content Genius (What are we writing today?) so you always know how many articles you have left before your quota resets. 🚀 Need More Articles Per Month? If 4 articles per month is not enough for your content goals, upgrading your plan unlocks a higher article quota along with additional Search Atlas features. To explore available plans: - Click your avatar in the top-right corner of the platform. - Select Billing, then open the Plans & Top-ups tab (Billing) to review options that best fit your needs. 💡 Tips for Making the Most of Your Starter Quota - Plan topics in advance — Use the Content Planner (Left sidebar → Content → Content Planner) to identify your highest-priority articles before generating them. - Use Topical Maps for strategy — Navigate to Left sidebar → Content → Topical Maps to build a focused content strategy so each article credit is used on the most impactful topic. - Refine with On-Page Audit — After generating an article, use Left sidebar → Content → On-Page Audit to optimise and improve your content without spending additional credits. - Leverage AI Content Templates — For shorter content needs, Left sidebar → Content → AI Content Templates can help you create meta descriptions, outlines, and more without consuming your article quota. 🛠️ Still Have Questions? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📊 Understanding GSC Location Quota Consumption Per Plan

🗺️ How GSC Location Quota Works When you connect a site to Google Search Console (GSC) in Search Atlas, each location you track for that site consumes one quota slot from your plan's GSC quota allowance. Most single-region selections — such as United States, United Kingdom, or Australia — use exactly one quota slot per site. However, the World + Canada option is a combined selection that tracks two separate location datasets simultaneously. Because it pulls data for two regions at once, it counts as two quota slots per site, not one. 📋 GSC Quota Allocation by Plan Each Search Atlas plan includes a fixed number of GSC quota slots. The exact quota limits vary by plan tier. To find out how many GSC quota slots your current plan includes, check your plan details inside the platform or reach out to our support team. ⚠️ Why a Small Number of Sites Can Exceed Your Quota This is the most common source of confusion. Your plan may show a certain quota number, and you may have fewer active sites than that number — yet still hit your quota limit. Here is why: If you selected World + Canada as the GSC location for any of your sites, each of those sites consumes 2 quota slots instead of 1. The calculation below shows how quickly this adds up: - Example: 7 sites × World + Canada selected = 14 quota slots used - If your plan quota limit is 10 slots, this would exceed your quota by 4 slots Even a smaller combination can push you over the limit. For example, if your plan allows 10 slots, 5 sites with World + Canada already uses all 10 slots, leaving zero room for any additional sites. 🔢 Quota Calculation Examples Use the examples below to understand how different configurations affect your total quota consumption: - 6 sites, all single-region: 6 × 1 = 6 quota slots used - 5 sites with World + Canada, 0 single-region: 5 × 2 = 10 quota slots used - 3 sites with World + Canada, 3 single-region: (3 × 2) + (3 × 1) = 9 quota slots used - 7 sites, all with World + Canada: 7 × 2 = 14 quota slots used The key formula to remember is: Total quota used = (Sites with World + Canada × 2) + (Sites with single-region × 1). ✅ How to Resolve a Quota Issue If you have hit your GSC quota limit, you have two options: 1. Change one or more sites from World + Canada to a single-region location to reduce your quota consumption. 2. Upgrade to a higher plan tier to increase your total GSC quota allowance. If you are unsure of your current quota limit or need help reviewing your GSC location settings, our support team can assist you directly. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🎯 Understanding OTTO Sites Billing After Pro Upgrade

🎯 What's Included in Your Pro Plan When you upgrade to Search Atlas Pro, your plan includes 5 OTTO Sites at no additional cost. OTTO Sites are AI-powered landing pages that help you capture leads and drive conversions. If you need more than 5 OTTO Sites, you can purchase additional slots as an add-on for $85 per month per extra site. 💰 Why You Might Still See an Add-on Charge If you recently upgraded to Pro and notice a continued charge for OTTO Sites add-ons, it's likely due to one of these reasons: - Billing cycle timing: Your add-on charges may have been processed before your upgrade took effect. The charge will stop on your next billing date. - Duplicate billing: In rare cases, the system may not have immediately removed the add-on after your upgrade completed. This can be resolved quickly. - Using more than 5 OTTO Sites: If you have more than 5 OTTO Sites active, each additional site is charged at $85 per month. 🔍 How to Check Your OTTO Site Count To see how many OTTO Sites you're currently using and verify your billing: 1. Log into your Search Atlas account. 2. Navigate to OTTO SEO in the left sidebar. 3. Select All Sites (OTTO SEO Projects) from the menu. 4. Count the active OTTO Sites listed in your dashboard. 5. Go to your Avatar (top-right) > Billing to review your current plan and active add-ons. Compare the number of OTTO Sites you're using to your plan's included limit. If you're using 5 or fewer sites and still see an add-on charge, this indicates a billing issue that needs immediate attention. 🛠️ How to Stop Unwanted OTTO Sites Add-on Billing If you've upgraded to Pro and should no longer be charged for OTTO Sites add-ons, follow these steps: 1. Go to your Avatar (top-right) > Billing in your account. 2. Locate the OTTO Sites add-on in your active subscriptions. 3. On the Billing (Plans & Top-ups) page, review your active add-ons. Note that there is no Cancel Subscription or Remove Add-on button available here. 4. To stop the add-on charge, contact our team for assistance. If the add-on doesn't appear in your billing settings or you cannot remove it yourself, our team can help you immediately through the chat widget. ⚡ Troubleshooting Ad Creation Freezing If you're experiencing frozen or unresponsive ad creation while using OTTO Sites, try these steps: - Clear your browser cache and cookies: This resolves most performance issues. - Use a different browser: Test Chrome, Firefox, Safari, or Edge to rule out browser-specific problems. - Check your internet connection: A slow or unstable connection can cause the interface to freeze. - Disable browser extensions: Ad blockers and security tools sometimes interfere with the platform. - Ensure you're on the latest version: Always refresh the page or log out and back in. If ad creation continues to freeze after trying these steps, please reach out for support—our team can investigate further and may identify account-specific issues. 💡 Managing Your OTTO Sites Quota Your Pro plan comes with 5 included OTTO Sites. To manage your quota: - To add more sites: Purchase an additional OTTO Sites add-on from Avatar (top-right) > Billing (Plans & Top-ups) using the Add-on button. Each extra site costs $85 per month. - To reduce costs: Delete OTTO Sites you no longer need. Once deleted, you'll stop being charged for those slots on your next billing date. - To pause temporarily: You can unpublish OTTO Sites without deleting them. They won't generate charges, but you can reactivate them later. ❓ Frequently Asked Questions How long does it take for billing to update after I cancel an add-on? Add-on charges stop on your next billing date. You won't be charged again after cancellation is confirmed, but any already-processed charge for the current cycle cannot be reversed retroactively through the platform—our team can review this manually if needed. Can I downgrade from Pro to a lower plan? Yes. If you downgrade, you'll keep only the OTTO Sites included in your new plan. Any extra OTTO Sites will need to be deleted or converted to add-on charges. What if my Pro plan includes more than 5 OTTO Sites but I was only told about 5? All Pro plans include 5 OTTO Sites. If your plan states otherwise, or if you need clarification, our team can confirm your entitlements immediately. 📞 Need Help with Your Billing? If you've reviewed your billing and still have charges that shouldn't be there, or if you need help canceling OTTO Sites add-ons, our support team can resolve this in minutes. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🛠️ OTTO Project Quota Shows 0 on Starter Plan

🔍 Overview The Starter plan includes one OTTO project slot. In some cases, a known quota sync issue can cause your account to display a limit of 0, preventing you from adding your first site and prompting you to upgrade. This is a backend discrepancy — your plan entitlement is still valid. ⚙️ What Causes This Quota figures are occasionally out of sync between your plan's entitlements and what the platform displays on your account. This is a known issue that requires a backend correction by the Search Atlas team. There are no settings you can change yourself to fix this directly. ✅ Steps to Resolve 1. Confirm your plan. Verify that you are subscribed to the Starter plan, which includes one OTTO project. If you are unsure, check your billing details in the platform. 2. Check the OTTO SEO section. Navigate to OTTO SEO → All Sites (SEO Automation) and review whether your project quota has been updated or whether a site is already visible there. Occasionally, the display corrects itself after a short delay or a page refresh. 3. Wait briefly and refresh. If you have recently signed up or changed your plan, wait a few minutes and then reload the page. A fresh load can sometimes allow the quota to sync correctly. 4. Contact support if the issue persists. If your quota still shows 0 after refreshing, this requires a manual correction by our team. See the section below on how to reach us. 📊 After the Fix Is Applied Once the backend quota is corrected, your one OTTO project slot will be reflected in your account. Your site will then be accessible under OTTO SEO → All Sites (SEO Automation), and you will no longer be prompted to upgrade to add your first site. 💡 Important Notes - This issue is not caused by anything you did — it is a platform-side quota sync problem. - Do not attempt to upgrade your plan solely because of this message. Upgrading will not resolve the underlying quota discrepancy and is unnecessary if you are entitled to the slot on your current plan. - Our engineering team is actively working on an automatic fix that will detect and correct quota drift without requiring manual intervention. 🆘 Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💰 OTTO Tiered Pricing: Discount and Threshold Logic

📋 Overview OTTO uses a tiered pricing model designed to reward agencies as they manage more client sites. Understanding how discounts apply when you cross a tier threshold helps you plan your budget accurately and avoid surprises on your next invoice. 🏗️ How OTTO Pricing Tiers Work OTTO pricing is structured around the total number of active sites connected to your account. As your site count grows, you move into progressively lower per-site price brackets. Each tier has a defined site range and a corresponding discounted per-site rate. Tiers are evaluated based on your total active OTTO site count at the time of billing. Adding or removing sites between billing cycles will be reflected in your next invoice. 🎯 How Discounts Apply Across Site-Count Brackets OTTO agency pricing uses per-site pricing brackets: each bracket of your total connected site count has its own per-site rate, and the rate typically decreases as your site count grows. This is a marginal (bracket) pricing model — each site is billed at the rate for the bracket it falls into, not a single flat rate applied retroactively to your whole account. For example, your first site may be billed at one rate, your next few sites at a lower per-site rate, and additional sites beyond that at progressively lower per-site rates as you scale. The exact bracket boundaries and rates for your account are shown in your billing settings — always confirm the current numbers there rather than assuming a fixed schedule, since pricing structures can be updated. 📊 How Your Monthly Cost Is Calculated Because each bracket has its own per-site rate, your monthly OTTO cost is the sum of what each of your connected sites costs at the rate for its bracket — not a single rate multiplied by your total site count. As your total site count grows and you cross into a new bracket, only the sites in that bracket bill at the new (typically lower) rate; sites already billing at an earlier bracket's rate are not automatically re-priced. Check your billing settings for the exact bracket breakdown and per-site rate that applies to your account. ⬆️ What Triggers a Bracket Change Your billing is reassessed automatically when you add or remove OTTO sites. The following actions can move your account into a higher or lower tier: - Connecting a new client site to OTTO from the SEO Automation dashboard (Left sidebar → OTTO SEO → All Sites (SEO Automation)) - Removing or disconnecting an existing OTTO site, which may move you back into a lower tier - Account-level changes made by your Search Atlas account manager during onboarding or plan upgrades Rate changes take effect at the next billing cycle. You will not be charged mid-cycle retroactively if you add sites partway through a billing period — the updated rate applies starting on your next invoice date. 📉 What Happens If You Remove Sites If removing sites drops your total count below a bracket threshold, your remaining sites are billed according to the bracket(s) they now fall into on your next invoice. Check your billing settings after any change to confirm the resulting per-site rates. ❓ Frequently Asked Questions - Does a new rate apply immediately or at next billing? Rate changes are reflected on your next invoice, not mid-cycle. - Do all sites need to be active to count toward my tier? Yes. Only sites with an active OTTO connection count toward your total for tier calculation purposes. Paused or disconnected sites are not included. - Can I see my current site count and billing breakdown? Yes. Navigate to OTTO SEO in the left sidebar and open All Sites (SEO Automation) to review your connected OTTO sites. For the exact per-site rates and bracket breakdown that apply to your account, check your account billing settings or contact the support team. - Are white-label or sub-agency sites counted separately? All sites managed under your primary agency account are pooled together for billing purposes. Sub-agency sites under the same account umbrella contribute to your total site count. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🏷️ Promo Codes and Billing Discounts Explained

🏷️ How Promo Codes Work at Search Atlas Search Atlas occasionally offers promo codes as part of special promotions, partnership deals, or seasonal campaigns. These codes provide a discount on your subscription — either as a percentage off your plan price or a fixed amount reduction applied at checkout. Promo codes are not always publicly available. They are distributed through specific channels and for a limited time, so availability can vary. 📣 Where to Find Valid Promo Codes If you are looking for an active promo code, here are the most reliable places to check: - Official Search Atlas emails: Promotional codes are sometimes shared directly with subscribers via newsletter or announcement emails. - Partner websites and affiliates: Search Atlas works with select partners and affiliates who may share exclusive discount codes with their audiences. - Webinars and events: Codes are occasionally distributed during live webinars, product demos, or industry events hosted or sponsored by Search Atlas. - Social media channels: Follow Search Atlas on official social media accounts for any publicly announced promotions. If you received a code through one of these channels, it should be valid for use during the stated promotional period. 💳 How to Apply a Promo Code to Your Billing Once you have a valid promo code, applying it to your subscription is straightforward. Follow these steps: 1. Log in to your Search Atlas account. 2. Click your avatar in the top-right corner and select Billing from the Avatar Menu (👤). 3. Select the plan you want to subscribe to or modify. 4. Click Redeem Promo Code on the Billing page. 5. Enter your code exactly as provided — codes are case-sensitive. 6. Click Apply to confirm the discount before completing your purchase. The discounted price will be reflected in your order summary before you finalize payment. If the discount does not appear, double-check that the code has been entered correctly and that it has not expired. ⚠️ Common Reasons a Promo Code May Not Work If your promo code is not being accepted, consider the following possibilities: - Expired code: Most promo codes have a set expiration date. If the promotional period has ended, the code will no longer be valid. - Plan restrictions: Some codes only apply to specific plans (e.g., annual billing only, or a particular tier). Check the terms associated with your code. - Already used: Many promo codes are single-use and cannot be applied more than once per account. - Typo or formatting error: Ensure there are no extra spaces or incorrect characters when entering the code. ❓ What If You Don't Have a Promo Code? If you do not currently have a promo code, there is no publicly listed code available at all times. However, you can keep an eye on the channels listed above to catch future promotions. Our team may also be aware of any active offers that have not been widely publicised. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💼 Plan Pricing, Permanence, and Add-on Compatibility

🗂️ What Is your plan? Your plan is a Search Atlas subscription tier designed for agencies and power users who need to manage a larger number of sites under one account. It is built around OTTO, Search Atlas's AI-powered SEO automation engine, and gives you access to the platform's full suite of tools at a scale suited to professional workflows. 🔗 Relationship Between your plan and OTTO Your plan is paired directly with OTTO. This means that OTTO is a core component of the plan rather than a separate optional add-on. When you subscribe to your plan, OTTO is included as part of the base offering, giving you access to automated site audits, on-page optimizations, and AI-driven SEO tasks across your allocated sites. 📋 Base Plan Pairing Requirement Your plan must be paired with an active base plan subscription. You cannot activate or retain your plan as a standalone product. If your base plan lapses or is cancelled, access to your plan features, including OTTO, will also be suspended. Always ensure your base plan remains active to maintain uninterrupted access. ✅ Is your plan Pricing Permanent or Promotional? Your plan pricing is permanent, not a limited-time promotional offer. The rate you see at the time of subscription is your ongoing rate and is not subject to an expiry date or promotional rollback. You can subscribe with confidence knowing the price will remain stable as long as your plan is active and in good standing. 🌐 Site Allocation: How Many Sites Are Included? Your plan includes an allocation for a set number of sites, which varies by tier. This means you can connect and manage multiple websites under a single subscription, up to the limit for your specific tier. Each site can take full advantage of OTTO and the broader Search Atlas toolset available at this tier. - Sites are managed directly within your Search Atlas account dashboard. - If you need to manage more than 14 sites, contact the team through the chat widget to discuss higher-tier or custom options. ➕ Add-on Module Pricing: Google Ads and Others Search Atlas offers additional modules that can be added to your your plan to extend its capabilities. A common question concerns how these add-on modules are priced in relation to your plan. Key point: Add-on module pricing remains constant regardless of which base plan or your plan tier you are on. For example, the Google Ads module carries a fixed price that does not change based on your subscription level. You pay the same rate for the Google Ads add-on whether you are on your plan or any other qualifying tier. This means: - The Google Ads module price is not discounted or inflated by your plan. - You will see the standard add-on rate applied consistently at checkout. - Multiple add-on modules can be combined with your plan, and each is billed at its own fixed rate. 💳 Billing and Subscription Management To review your current plan, add-on modules, or billing details, follow these steps: 1. Log in to your Search Atlas account. 2. Navigate to your account settings using the Avatar Menu (👤) in the top-right corner. 3. Select Billing or Subscription to view your active plan, renewal date, and any attached add-ons. 4. From this page you can add or remove modules, upgrade your plan, or review invoices. Changes to your subscription typically take effect at the next billing cycle unless you are upgrading, in which case proration may apply. ❓ Frequently Asked Questions - Can I add the Google Ads module at any time? Yes. Add-on modules can be activated at any point during your active your plan subscription. - Will my your plan price increase over time? No. The pricing is permanent and will not increase due to promotional expiry. - What happens to my 14 sites if I downgrade? Downgrading to a lower tier may reduce your site allocation. Review the plan comparison page before making changes. - Is OTTO available on plans below your plan? OTTO availability depends on your specific plan tier. Check the pricing page for a full feature comparison. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Credit Rollover Policy and Quota Top-Up Billing

🔍 Overview Search Atlas uses a credit-based system to power features across the platform. Different credit types follow different rules around expiration and rollover. This article explains how billing works for quota top-ups and clarifies which credits carry over to the next billing period. 💰 Why Was I Charged for a Quota Top-Up? A charge for a quota top-up can occur in one of two ways: manually (you initiated it) or automatically (the platform triggered it based on your settings). - Manual top-up: You clicked the top-up option inside the platform to purchase additional quota mid-cycle. This is a one-time charge processed immediately. - Automatic top-up: If you previously enabled the auto top-up feature, the platform automatically purchases additional quota when your balance drops below a set threshold. To check which type of top-up triggered your charge, review your billing history inside the platform. If you did not intend to enable automatic top-ups, you can disable this feature by locating the auto top-up setting in your billing or quota area within the platform. 📅 How Do Hyperdrive Credits Work? Hyperdrive credits are a specialized credit type used to power Hyperdrive-specific features within Search Atlas. Please note that the exact expiration and rollover rules for Hyperdrive credits — including whether unused balances carry over or reset at cycle end — can vary based on your plan and how the credits were acquired. We recommend monitoring your Hyperdrive credit usage regularly within the platform so you can make the most of your available balance. For confirmation of the specific rules that apply to your account, please reach out to our team directly. 🔄 Which Credits Do Roll Over? Not all credit types in Search Atlas expire at the end of the month, and rollover behavior can vary depending on the credit type and how those credits were obtained. In general: - Subscription-included credits may reset at the start of each new billing cycle. - Separately purchased add-on credits may remain in your account beyond a single billing cycle. - Quota top-up credits may follow the expiration rules of the credit type they replenish. Because the exact rollover behavior depends on your specific plan and credit type, we recommend reviewing your credit summary within the platform or contacting our team to confirm what applies to your account. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

⚡ Quota Credits Refresh Schedule and Timing

When Do Quota Credits Refresh? Search Atlas quota credits refresh automatically based on your subscription billing cycle. You can confirm your exact renewal date and current credit allocation by clicking your top-right avatar → Billing (Billing page). If Your Credits Have Not Refreshed as Expected If your quota credits have not refreshed and you believe they should have, here are the steps to take: 1. Go to your top-right avatar → Billing (Billing page) and confirm your subscription status and renewal date. 2. Verify that your most recent payment was processed successfully — check your payment history in the same Billing section, as a pending or failed payment may affect your credit refresh. 3. If your renewal date has passed and your payment is confirmed but credits still have not updated, allow some additional time for the refresh to complete, as processing may occasionally take a short while after the billing event. 4. If credits have still not refreshed after confirming a successful payment and waiting, please reach out to our support team via the chat widget. Have the following ready: your account email, your plan type, and the date you expected your credits to refresh. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Understanding Search Atlas Charges, Top-Ups, and Add-Ons

🧾 Overview of Search Atlas Charges Your Search Atlas invoice may include three types of charges: your base plan subscription, top-up purchases, and add-on activations such as OTTO sites. Understanding each category will help you identify any charge on your account and choose the right plan for your agency. 🤖 What Is a Top-Up? A top-up is a block of additional AI quota that you purchase on top of your base plan's monthly quota allowance. AI quota is consumed whenever you use AI-powered features across the platform, including content generation, on-page recommendations, and automation tasks. Top-ups are available as a one-time purchase or set to recur automatically each billing cycle so your workflows are never interrupted. You can purchase multiple blocks at once. For exact top-up pricing and available block sizes, refer to the pricing page in your account or contact our team. 💡 Common Charge Amounts Explained Your invoice may show line items for top-up blocks and add-ons. Each top-up block adds a fixed amount of AI quota units to your account. Multiple blocks can be purchased together, so a charge may represent one or more blocks combined. Your invoice may also include charges for additional OTTO site activations. OTTO is Search Atlas's SEO automation layer. Each active OTTO site beyond your plan's included allowance is billed as a separate add-on. If you see an unexpected charge, it may reflect one or more extra OTTO sites activated above your plan limit. To see a full breakdown of what each charge on your invoice corresponds to, navigate to the top-right corner (avatar) → Billing → Invoices tab. 🏢 Which Plan Is Best for a 9-Site Agency? If you are managing 9 SEO client sites, the right plan depends on two factors: how many OTTO sites your plan includes, and how much AI quota your monthly workload requires. As a general guide for a 9-site agency: 1. Choose a plan that covers at least 9 OTTO site activations. Higher-tier plans include more OTTO sites by default, reducing or eliminating per-site add-on charges. If your current plan covers fewer than 9 sites, each additional OTTO site activation adds to your monthly bill. 2. Estimate your monthly AI quota consumption. Review your quota usage in your account dashboard to understand how much quota your campaigns consume, then select a plan or top-up level that matches your needs. 3. Review your quota usage regularly in your account dashboard to track remaining quota and adjust your top-up settings as your campaigns scale. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

OTTO AI Suggestions Limits and Plan Upgrades

What Are OTTO AI Suggestions? OTTO AI Suggestions are AI-generated SEO recommendations applied across your connected sites. Each suggestion consumed counts against your plan's AI Suggestions quota. How to Check Your Current Usage and Limits To review your current AI Suggestions quota and active OTTO site count, navigate to your account's Billing or Subscription section inside Search Atlas. There you can see your plan details, including how many OTTO sites are active and how much of your AI Suggestions quota has been used. How to Get More OTTO AI Suggestions or More Active Sites If you have reached your plan's site limit or your AI Suggestions quota, you may be able to upgrade to a higher plan tier that includes a larger quota and more active OTTO sites. To explore available options, go to the Billing or Subscription area of your account and review the plan comparison options shown there. Select the option that fits your needs and follow the on-screen steps to complete the change. Because specific quota figures and plan tier details vary and are updated over time, the most accurate and up-to-date information about what each plan includes will be visible directly in the plan comparison screen inside your account. When to Contact Support If your quota appears incorrect, your usage is not updating as expected, or you are unsure which plan best fits your needs, our team can review your account and guide you to the right option. When reaching out, please have the following ready so we can assist you quickly: - Your account email address - The number of active OTTO sites you currently have and how many you need - A description of any error or unexpected behavior, including the exact message shown If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Understanding Extra Seat Charges on Pro Plan

🔍 Overview The Search Atlas Pro plan includes 5 user seats by default. However, some customers have noticed an unexpected $35/month Extra Seat charge on their invoice. This article explains why this charge can appear and what steps to take. ⚠️ Why This Charge Can Appear A known billing issue affected some Pro plan accounts where the platform incorrectly displayed or allocated 4 seats instead of 5. As a result, adding a 5th user — which should be included in your plan — was mistakenly treated as a paid seat top-up and billed at $35/month. This issue has been identified and fixed. If you were charged incorrectly, you are entitled to a refund for any overpayment. 📋 What You Should Check - Your seat count: On the Pro plan, you should have exactly 5 included seats. If your account shows only 4, your quota was set incorrectly. - Your billing history: Check whether a $35 Extra Seat line item appears on any recent invoices, including charges dated around June 12th or later. - Number of active users: Confirm how many teammates are currently added to your account. If it is 5 or fewer, no extra seat charge should apply. 🛠️ How to Fix This 1. Review your current seat usage by navigating to Home in the left sidebar and opening the Quotas section. 2. Check whether your seat quota displays 5 seats. If it shows 4, your account was affected by the allocation bug. 3. If you see an incorrect seat count or an unexpected charge on your invoice, contact our support team immediately for a correction and refund. 💰 Refunds for Incorrect Charges If you were billed for an Extra Seat that should have been included in your Pro plan, our team can issue a refund for the amount overbilled. Please have your billing date and invoice details ready when you reach out so we can process this quickly. 🚫 Preventing Future Unexpected Charges - Only invite users up to your plan's included seat limit to avoid automatic top-up charges. - If you genuinely need more than 5 seats, additional seats are available at $35/seat per month — any top-up beyond your included quota will be billed automatically. - Review your Quotas section regularly to monitor seat usage against your plan allowance. 💬 Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. What to provide for an unexpected seat charge Compare the active user count with the seat quantity on the invoice and in Home → Quotas. Keep the invoice number, charge date, amount, account email, and verified active-seat count. If the invoice contains an unexpected seat or duplicate charge, contact support in live chat with those details so billing can review and correct the account. Cancelling the plan does not by itself reverse an invoice.

💳 Understanding Top-Up Charges and Billing Options

📋 Overview Top-ups let you add extra capacity to your Search Atlas account — for example more OTTO site slots or more HyperDrive Credits. If you were not expecting a top-up charge, this article explains how top-ups are purchased, which ones recur, and how to stop or dispute a charge. 💡 How Top-Ups Are Purchased Most top-ups are bought by you from Avatar Menu (👤) → Billing → Plans & Top-ups. The one exception is the optional Universal Credits automatic top-up, described below. - HyperDrive Credits: bought from Plans & Top-ups → Authority Building → HyperDrive Credits → Top Up. Credits you purchase roll over until used; credits included in your monthly plan reset each billing cycle. - OTTO site slots: when you reach your plan's OTTO site limit, adding a new site is blocked and you are prompted to buy more slots. 🔄 Universal Credits Automatic Top-Up If an account admin turns on Automatic top-up (the Automatic top-up card in the Billing dashboard), Search Atlas charges your saved payment method and adds Universal Credits whenever your balance drops below the trigger threshold you set. - Off by default — only an account admin can turn it on or change it. - Trigger threshold — the credit balance that starts a top-up (default 5,000 credits). - Top-up amount — how much is charged each time. - It switches itself off after 3 failed charges in a row. To stop these charges, an admin can open the Automatic top-up card in Billing and turn it off. 🔍 Why You May See a Recurring Charge An OTTO site top-up is a recurring monthly add-on. After you buy it, it renews automatically each billing cycle until you cancel it or your main plan's cancellation takes effect. Removing or Deep Freezing an OTTO site does not cancel the top-up. ⚙️ How to Stop a Recurring Top-Up 1. Click your Avatar Menu (👤) and go to Billing → Services. 2. Open the ⋮ (three-dot) menu on the top-up. 3. Select Cancel and complete the confirmation step. 💰 Disputing an Unexpected Top-Up Charge If you were charged for a top-up that you believe was applied in error, our support team can review your billing history and evaluate your case for a refund. Before reaching out, it helps to have the following information ready: - The date(s) of the charge(s) in question. - The amount(s) charged. - A brief description of why you believe the charge was unexpected or unauthorised. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Fix Common Account and Billing Issues

🔍 Overview Billing and account issues can occasionally occur due to payment method errors, subscription sync delays, or plan change processing problems. This article covers the most common billing scenarios and what you can do to resolve them quickly. 💳 Payment Method Not Accepted or Missing If you are unable to add a payment method or your saved card is no longer appearing, this may be caused by a sync issue between your account and our payment processor. - Try a different card or payment method if your current one is being declined. - Clear your browser cache and attempt to add the payment method again in a fresh session. - Check that your billing details (name, address, card number) are entered exactly as they appear on your bank statement. - If the issue persists after trying the above steps, this may require manual account correction by our team. 📋 Account Still Showing Wrong Plan After Payment In some cases, a successful payment may not immediately reflect the correct plan in your account. Your dashboard may still prompt you to choose a plan or show the previous plan tier. 1. Wait up to 10 minutes and refresh your browser — billing sync can occasionally take a few minutes to process. 2. Log out of your account completely, then log back in to trigger a fresh session. 3. Navigate to Avatar Menu (👤) (top-right avatar) → Billing → Plans & Top-ups to confirm which plan is currently active. 4. If your account still does not reflect the correct plan after 10–15 minutes, contact our support team for immediate manual correction. ⚠️ Charged for the Wrong Plan After a Downgrade If you recently downgraded your subscription and were charged at your previous, higher plan rate, do not worry — our team can investigate and correct this. - Note the date you requested the downgrade and the charge date from your bank or email receipt. - Have your account email address ready when you contact support. - Our team will verify the downgrade request, confirm the correct billing amount, and arrange any applicable adjustment. 🔄 Quota Top-Up or Seat Changes Not Reflected If you have purchased additional quota, upgraded seats, or made other add-on purchases that are not showing in your account, this is a known sync issue that requires manual verification. - Confirm the purchase by checking your email for a payment receipt from Search Atlas. - Refresh your account and check the relevant section (seats, quota usage) in your settings. - If the update has not applied within 15 minutes of a confirmed payment, escalate to our support team with your receipt details. 🛠️ General Troubleshooting Steps Before contacting support, try these quick fixes for most billing-related problems: 1. Hard refresh your browser using Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac). 2. Try a different browser to rule out browser-specific issues. 3. Disable browser extensions, especially ad blockers, which can interfere with payment forms. 4. Check your email inbox for any payment confirmation or account notification from Search Atlas. 5. Review your account settings via the top-right Avatar Menu (👤) to confirm your current plan and billing status. 📞 When to Contact Support Some billing issues cannot be self-resolved because they require direct access to your account records or payment processor settings. Contact our team immediately if: - You were charged an incorrect amount and need a billing adjustment. - Your payment was confirmed but your plan has not updated after 15 minutes. - You are unable to add any payment method despite trying multiple cards. - Your account appears cancelled or restricted despite an active subscription. - Purchased quota, seats, or add-ons are not reflected in your account. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

⚙️ Agency Plan Quotas, Billing Entitlements, and Seat Credits

🔍 Overview Agency plan customers occasionally encounter quota or billing discrepancies, including incorrect project limits, unexpected seat overage charges, missing OTTO site entitlements, or confusion about add-on pricing. This article explains what each entitlement covers, what to check on your account, and how to get corrections applied. 📊 Understanding Your Agency Plan Entitlements Your Agency plan includes several entitlements that are managed at the billing level. When any of these appear incorrect in your account, it is usually caused by a quota sync issue or a billing configuration error — not a change to your plan. The key entitlements to be aware of are: - LLMv (AI project) quota: Agency plan customers are entitled to unlimited LLMv projects. If your account displays a fixed number such as 100, this is a known quota sync bug and must be corrected by the team. - OTTO sites: Your plan includes a defined number of OTTO site entitlements. If a site is missing from your account, it can be added by the support team. - User seats: Your plan includes a set number of seats. Additional seats beyond your plan limit are billed as overages, currently at $35 per seat. If your seat count was set incorrectly, overage charges that resulted from the error are eligible for credits. - Google Ads add-on: If you accepted a promotional offer that includes the Google Ads add-on free for 12 months, this should be reflected in your billing automatically. If you are being charged for it unexpectedly, this can be reviewed and corrected. ⚠️ Common Issues and What They Mean The following issues have been confirmed by our engineering and support teams: - LLMv quota showing as 100 instead of unlimited: This is a known bug related to how plan quotas are synced. It does not reflect your actual entitlement. A fix has been implemented, but if your account still shows a capped number, contact support to have it corrected manually. - Seat count higher than expected: During certain promotional periods (August–October), unlimited seat quotas were granted temporarily. After that period ended, seat counts were adjusted back to plan limits and overage billing resumed. If your seat count was corrected inaccurately, the team can reset it and apply credits for any incorrect overage charges. - Missing OTTO site entitlement: If your plan includes an OTTO site that does not appear in your account, support can add the missing entitlement directly. - Google Ads add-on charge appearing on invoice: If you are within a 12-month free promotional period for the Google Ads add-on and are being charged, this can be reviewed and corrected by support. 🛠️ What Support Can Do for You Our support team has resolved issues like these by taking the following verified actions: 1. Escalating LLMv quota bugs to the engineering team for a backend fix. 2. Confirming Google Ads add-on promotional pricing and removing incorrect charges. 3. Correcting seat counts to the accurate number and explaining the $35/seat overage rate. 4. Adding missing OTTO site entitlements directly to the account. 5. Applying account credits to offset overage charges that resulted from billing errors. ✅ Steps to Take Before Contacting Support Before reaching out, gather the following information so the team can resolve your issue quickly: - The specific quota or entitlement that appears incorrect (e.g., LLMv project limit, number of OTTO sites, seat count). - The number you expect to see versus what is currently displayed in your account. - Any invoices or charges you believe are incorrect, including the billing period they relate to. - Whether you accepted a promotional offer (such as the 12-month free Google Ads add-on) and approximately when you signed up for it. Having this information ready will allow the team to verify your entitlements and apply any necessary corrections or credits without delay. 💬 Still Seeing a Discrepancy? Quota and billing entitlement corrections cannot be made by customers directly — they require a support agent to update your account on the backend. If your account still shows incorrect quotas, missing entitlements, or unexpected charges after reviewing this article, please reach out right away. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Universal Credits, HyperDrive Promos & Nexus Sites Explained

🔍 Overview Search Atlas uses a flexible credit system to power features across the platform. This article explains what Universal Credits cover, how HyperDrive promotion credits work, and what to do if your Nexus Sites quota does not match what you expected. 💳 What Are Universal Credits? Universal Credits are the general-purpose credits included with your Search Atlas subscription. They can be applied toward a wide range of platform features. If you are unsure exactly which features your Universal Credits cover under your current plan, or if a specific feature or allowance does not appear where you expect it, our support team can confirm exactly what is and is not included. To get clarity quickly, have the following ready: - The email address associated with your Search Atlas account - The name of the specific feature or allowance you are trying to confirm - Your current plan name or tier Note that credits or quotas granted through limited-time promotional challenges such as HyperDrive are tracked separately from your standard Universal Credits and will appear as a distinct entry in your account. 🚀 HyperDrive Promotion Credits The HyperDrive challenge was a limited-time promotional event. Credits earned through this challenge are separate from your standard Universal Credits and are applied to your account by the Search Atlas team after your qualifying actions are verified. If you completed the HyperDrive challenge but your promotional credits do not appear to be reflected on your account, contact support and have the following ready: - The email address associated with your Search Atlas account - A description of the challenge actions you completed - Any confirmation emails or screenshots related to the promotion - The approximate date you completed the qualifying actions A support agent will look up your account, verify your challenge completion, and apply or confirm the promotional credits manually if needed. 🌐 Nexus Sites Quota Discrepancy Your Nexus Sites quota defines how many sites you can manage inside the Nexus module. If the number of Nexus Sites available to you does not match what you expected based on your plan or a recent promotion, this is typically resolved by the support team reviewing and correcting your account's quota directly. To get this resolved as quickly as possible, contact support and have the following ready: - The email address associated with your Search Atlas account - Your current plan name or tier - The Nexus Sites quota you expected (for example, based on your plan details or a promotional offer) - The quota you are currently seeing on your account - Any promotional confirmation or plan upgrade details that are relevant A support agent will review your account, confirm what quota you are entitled to, and apply the correct allotment if there is a discrepancy. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🚀 Top Up Otto Hyperdrive Credits for Press Releases

🔍 What Are Otto Hyperdrive Credits? Otto Hyperdrive credits power high-volume publishing actions inside Search Atlas, including distributing press releases through Otto. Each press release submission consumes a set number of Hyperdrive credits from your account balance. When your balance runs out, Otto stops the action and displays a Quota Exhausted error. ⚠️ Understanding the Quota Exhausted Error You will see a Quota Exhausted error when Otto attempts to publish or distribute a press release but your account does not have enough Hyperdrive credits to complete the action. This error means: - Your current Hyperdrive credit balance is zero or too low to cover the cost of the press release submission. - No press releases will be published until credits are topped up — existing scheduled tasks will remain paused. - Your other Otto automations that rely on different credit pools are not affected. 🛠️ How to Top Up Your Hyperdrive Credits 1. Log in to Search Atlas and click your Avatar, then go to Billing → Plans & Top-ups. 2. Locate the Otto Hyperdrive section on the Plans & Top-ups page. 3. Click Top Up (or the equivalent purchase button shown in your account). 4. Select the credit package that fits your publishing volume and confirm the purchase. 5. Once payment is processed, your new credit balance will update immediately and Otto will be able to resume press release publishing. 💡 Tips to Avoid Running Out of Credits - Monitor your balance regularly. Check your Hyperdrive credit balance before scheduling large batches of press releases. - Top up in advance. Credits are applied instantly, but it is best practice to maintain a buffer so scheduled tasks are never interrupted. - Review credit costs per action. The number of credits consumed per press release may vary depending on the distribution network selected. Check the cost shown in Otto before confirming a submission. ❓ Frequently Asked Questions Will my scheduled press releases publish automatically once I top up? Yes. As soon as your new credits are applied, Otto can process any pending or paused press release tasks. You may need to re-trigger the action if it was fully stopped. Do Hyperdrive credits expire? Credit expiry terms depend on your subscription plan. Review your plan details inside the platform for specifics. Can I see a history of how my credits were used? Credit usage logs may be available within the Otto Hyperdrive section of OTTO SEO. Check that area for a breakdown of recent activity. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Understanding OTTO Sites Quota Upgrades and Billing

🔍 Overview When you upgrade your OTTO sites quota, Search Atlas uses a consolidated billing model. This means you pay the full price of your new plan tier — not your current plan price plus an additional upgrade fee. Understanding this prevents confusion when you see multiple charges or a refund appear on your statement. 💳 How OTTO Quota Upgrade Billing Works Here is exactly what happens when you upgrade your OTTO sites quota: 1. You select a higher quota tier — for example, moving from a lower quota tier to a higher one (the exact tier prices depend on your plan - check your Billing page for current figures). 2. Search Atlas charges the full new tier price — the full new tier price. This single charge covers your entire updated quota going forward. 3. Your previous charge is not added on top — the new tier price replaces, rather than stacks on, your previous plan cost. In short: you owe the full new tier price going forward - the old tier price is not added on top of it. ⚠️ What Happens When an Upgrade Payment Is Refused If your upgrade payment is declined or refused, here is what you can expect: - The failed charge attempt is automatically reversed or refunded — no money is taken for the upgrade. - Your account remains on your existing plan until the upgrade payment succeeds. - Any refund for a failed charge typically appears on your statement within 3–10 business days, depending on your bank or card provider. A refused upgrade does not mean you owe both the old and new plan amounts. You continue to owe only your current active plan rate until a successful upgrade is processed. 📊 Common Billing Scenario: Current Charge Plus a Refused Upgrade Charge This is one of the most frequently asked billing questions. Here is a clear breakdown: - current plan charge — this is your existing active plan payment. It stands regardless of the upgrade attempt. - Upgrade charge refused and refunded — the upgrade did not go through, so no additional amount is owed for it. - What you owe — only your current active plan charge. The refund means the upgrade was never completed. If you want to retry the upgrade, simply navigate to Avatar → Billing → Plans & Top-ups (Billing), open your plan settings, and attempt the upgrade again with an updated or verified payment method. 🛠️ Steps to Retry a Failed Quota Upgrade 1. Click your Avatar, then go to Billing → Plans & Top-ups (Billing). 2. Open your Plans & Top-ups page. 3. Verify that your payment method on file is correct and has sufficient funds or credit available. 4. Select the desired OTTO sites quota tier and confirm the upgrade. 5. You will receive a confirmation once the payment is successfully processed. 💡 Tips to Avoid Upgrade Payment Issues - Check your card limit — ensure your card can accommodate the full new tier charge before attempting the upgrade. - Notify your bank — some banks flag subscription upgrades as unusual activity. A quick call or app notification to your bank can prevent a block. - Use a backup payment method — adding a secondary card in your billing settings gives Search Atlas a fallback if the primary card is declined. - Check for pending refunds first — if a refund from a failed attempt is still pending, your available credit may appear lower than it actually is. 🙋 Still Have Billing Questions? If your statement shows unexpected charges, a refund has not appeared after 10 business days, or you are unsure what your account currently owes, our team can pull up your full billing history and clarify every line item. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💼 Plan Pricing and Add-On Compatibility

💼 What Is your plan? The your plan is one of Search Atlas's core subscription tiers, designed for agencies and growing teams that need broader access to tools, higher usage limits, and the flexibility to add specialist modules. This article clarifies whether your plan pricing is promotional or permanent and explains exactly how add-on pricing is calculated on this plan. 🏷️ Is your plan Pricing Permanent or Promotional? Your plan pricing is a permanent offer, not a limited-time promotion. The rate you see when you subscribe is your ongoing subscription price for as long as you remain on that plan. There is no expiry date attached to the pricing, and it will not automatically increase after a trial or introductory window. Keep in mind that Search Atlas reserves the right to adjust list prices for new subscribers in the future. However, existing subscribers are grandfathered into their current rate and will be notified in advance of any changes that affect their account. ➕ How Add-On Pricing Works on your plan Add-on modules — such as the Google Ads module — are priced as upgrades on top of your base your plan subscription. Here is how the pricing structure works: 1. Base plan cost: Your your plan subscription fee covers the core Search Atlas toolset and the usage limits defined for that tier. 2. Add-on fee: Each add-on module carries its own fixed monthly fee that is charged separately and added to your next billing cycle. 3. Stacking add-ons: You can activate multiple add-ons simultaneously. Each one is billed independently, so your total monthly charge equals your base plan fee plus the sum of all active add-on fees. 4. No plan change required: Activating an add-on does not move you to a higher base plan. You stay on your plan and simply extend its capabilities. 📊 Google Ads Module Upgrade Pricing The Google Ads module is available as a standalone add-on for your plan subscribers. When you enable it: - The module fee is added to your existing your plan billing cycle — you are not re-billed for the full plan. - If you activate the module mid-cycle, the charge is prorated to cover only the remaining days in that billing period. - On your next renewal date, the full combined amount (base plan + Google Ads module) is charged in one invoice. - You can deactivate the module at any time; the change takes effect at the end of your current billing period, and you will not be charged for it in the following cycle. ✅ Key Things to Remember - your plan pricing is permanent for current subscribers — it is not a promotional rate. - Add-ons like the Google Ads module are billed on top of your base plan fee, not instead of it. - Mid-cycle add-on activations are prorated automatically. - Cancelling an add-on takes effect at the end of the billing period — no immediate refund is issued for unused days. - Your base your plan features and limits remain unchanged when you add or remove modules. 🛠️ Need Help With Your Plan or Billing? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🤖 AI Generation Quotas by Subscription Plan

📋 Overview Search Atlas uses AI Generation points to power AI-assisted features across the platform — including the SEO Content Assistant, Meta Generator, AI Content Templates, and more. Each subscription plan includes a set number of AI Generation points that reset on the first day of your monthly billing cycle. Some plans also include Hyperdrive points, which unlock accelerated, high-priority AI generation for larger content tasks. 📊 AI Generation Points by Plan The table below shows the monthly AI Generation points and Hyperdrive points included with each plan: - Exact monthly AI Generation and Hyperdrive point allotments vary by plan tier (Starter, Growth, Pro, Agency) — see your Avatar (top-right) → Billing → Plans & Top-ups page for your current numbers. - Creating meta titles and descriptions in the Meta Generator (Left sidebar → Content Assistant v3 → Meta Generator) - Building content outlines or briefs in the Content Planner (Left sidebar → Content → Content Planner) - Running AI-assisted templates in AI Content Templates (Left sidebar → Content Assistant v3 → AI Content Templates) - Generating topical maps in Topical Maps (Left sidebar → Content Assistant v3 → Topical Maps) The number of points consumed per action varies depending on the length and complexity of the output requested. ⚡ What Are Hyperdrive Points? Hyperdrive points enable faster, high-priority AI generation for larger or more complex content tasks. They are separate from standard AI Generation points and are designed for users who need to produce high-volume content quickly. - Starter: Not included (0 Hyperdrive points) - Growth: 10 Hyperdrive points per month Hyperdrive points also reset monthly with your billing cycle and do not roll over. ⬆️ Need More Points? If you find yourself consistently reaching your monthly quota before the reset date, upgrading your plan is the most straightforward way to increase your AI Generation points. You can review available plans and upgrade directly from your account settings inside the platform. 💬 Still Have Questions? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🎁 Claim Your Webinar Hyperdrive Credits Promotion

🔍 Overview During certain Search Atlas webinars, attendees who upgrade to a Pro Annual plan are promised a bonus of 100 Hyperdrive Credits (HDC). These credits are not applied automatically — you need to contact the support team so they can verify your upgrade and apply the credits manually to your account. This article explains exactly what to do to claim your promised credits as quickly as possible. ✅ Before You Reach Out To help the team verify and process your request without delays, have the following ready: - The email address associated with your Search Atlas account (the one you used to upgrade to Pro Annual). - Confirmation that your plan has already been upgraded — the team will need to verify this before applying the credits. - A brief note mentioning the specific webinar promotion you were promised the credits on. 💬 How to Request Your Credits 1. Log in to your Search Atlas account. 2. Open the chat widget in the bottom-right corner of the platform. 3. Request to speak with a member of the support team. 4. Let the agent know you are claiming the 100 HDC webinar promotion for upgrading to Pro Annual. 5. Provide the email address on your account so the team can verify your upgrade status. Once the team confirms your upgrade, they will escalate the request to the specialized credits team. After the credits are applied, you will receive confirmation directly in the chat. ⏱️ What to Expect After your request is submitted and your account is verified, credits are typically applied within one business day. The support team will confirm in chat once the 100 HDC have been added to your account. ❓ Frequently Asked Questions - Will the credits be applied automatically? No. Webinar promotional credits must be requested manually through the chat widget so the team can verify eligibility. - What if I upgraded but missed the webinar credit offer? Contact the team through the chat widget and explain the situation. Include your account email and any details about the promotion you were told about. - Where can I see my Hyperdrive Credits balance? You can check your current credit balance in your account after the credits have been applied. The support team can confirm where to locate them once the credits have been added. - Does the promotion apply to monthly plans? Based on the webinar offer, this promotion is specifically for customers who upgrade to a Pro Annual plan. Confirm your eligibility with the support team if you are unsure. 🛠️ Still Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform to connect with our support team.

🤖 Understanding OTTO Project Quota Allocation

🔍 What Is AI Premium Quota? AI Premium Quota is the pool of AI-powered actions available across your Search Atlas account. This quota is shared among your active OTTO projects and refreshes based on your subscription plan. Understanding how quota is allocated helps you plan your SEO automation effectively. ⚙️ How Quota Is Assigned to OTTO Projects Your total AI Premium Quota is determined by your current subscription plan. Here are the key things to know: - Fixed plan quota: Your plan includes a set amount of AI Premium Quota. Adding more OTTO projects does not automatically increase this total. - Quota is shared: The available quota is distributed across all active OTTO projects on your account. Each project draws from the same shared pool. - Project count does not multiply quota: Creating additional OTTO projects means the existing quota is shared across more projects — it does not add a new quota block per project. 📊 Why Your Quota Display May Look Unexpected If you added a new OTTO project and noticed your AI Premium Quota number is lower than expected, this is normal behaviour. The most common reason is that when a new project is added, the total quota is shared across more active projects, so the amount visible per project may decrease. The total quota available to your account remains the same; it is simply shared across more projects as you add them. 🚀 How to Increase Your Total AI Premium Quota If your current quota does not meet the needs of your growing project list, you have a few options: - Upgrade your plan: Higher-tier plans include a larger AI Premium Quota pool, giving every project more to work with. - Remove inactive projects: Deactivating or deleting OTTO projects you no longer need frees up quota for your remaining active projects. 🛠️ If You Need Help With Your Quota If your quota appears incorrect or you have questions about how it is allocated on your specific plan, our team can investigate your account directly. When reaching out, please have the following ready: - Your account or workspace name - The names of the OTTO projects affected - A description of what you expected to see versus what is currently displayed If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🏷️ Non-Profit Pricing and Discount Eligibility at Search Atlas

🔎 Does Search Atlas Offer Non-Profit Discounts? No. Search Atlas does not currently offer discount codes, reduced pricing, or special billing arrangements for non-profit organizations. This policy applies to all non-profit types, including registered charities, NGOs, educational foundations, and similar entities. We understand this may be disappointing, and we want to give you a clear, definitive answer so you can plan accordingly rather than waiting on a response that will not change. 📋 What This Means for Your Organization If your organization is a non-profit, the following points apply: - There are no non-profit discount codes to apply at checkout. - No separate non-profit pricing tier exists within any current plan. - Proof of non-profit status does not unlock a reduced rate. - Our support team cannot manually apply a non-profit discount to your account. 💡 Pricing Options Available to All Customers While a dedicated non-profit discount is not available, there are legitimate ways to manage your costs on Search Atlas: 1. Annual billing: Switching from monthly to annual billing provides a significant discount compared to paying month-to-month. This option is available on all paid plans. 2. Plan selection: Review the features included in each plan tier and choose the one that matches your actual usage. Upgrading only when you need additional capacity keeps costs predictable. 3. Free trial: Search Atlas offers a trial period so your team can evaluate the platform before committing to a paid plan. 4. Current promotions: Search Atlas occasionally runs limited-time promotional offers. Check the pricing page or your account dashboard for any active deals. ⚠️ A Note on Third-Party Discount Codes Discount codes found on third-party coupon websites or shared in online communities are not endorsed or verified by Search Atlas. Entering an invalid code at checkout will not reduce your price. Only codes issued directly by Search Atlas through official communications will work. 🔄 Will This Policy Change in the Future? Search Atlas reviews its pricing and promotional policies on an ongoing basis. If a non-profit program is introduced in the future, it will be announced through official channels, including the Search Atlas blog and in-platform notifications. There is no pending program to announce at this time. 🙋 Still Have Questions About Pricing? If you would like to talk through which plan best fits your organization's needs or have a question about billing, our team is happy to help. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💡 Convert Hyperdrive Credits to AI Generation Quota

💡 What Are Hyperdrive Credits? Hyperdrive Credits (HDC) are an in-platform currency in Search Atlas. One of the things they can be used for is topping up your AI Generation quota when you have run low or exhausted your included generations. 🔄 How the Conversion Works Hyperdrive Credits can be exchanged for additional AI Generation quota. Because the exact conversion flow depends on your account configuration and plan, the specific steps may differ slightly for each user. If you are unable to locate the conversion option on your own, our support team can walk you through it directly for your account. 🛠️ How to Request a Conversion Since the conversion path is not identical for every account, the most reliable way to complete it is to contact our support team. When you reach out, please have the following ready so we can assist you quickly: - Your Search Atlas account email address - Your current Hyperdrive Credits balance (if visible to you) - A description of what you were trying to do when you ran out of AI Generation quota (e.g. which tool or feature you were using) - Any error message or on-screen prompt you received With this information, a team member can confirm the correct steps for your specific account and, if needed, assist with applying the conversion directly. ⚠️ Important Things to Know - Review conversion details carefully. Before confirming any conversion, make sure you have reviewed what you will receive, as conversions may not be reversible once completed. - OTTO guidance. If OTTO or another in-platform prompt suggested converting HDC to AI Generation quota, contact support and mention that prompt — it will help the team identify the correct flow for your account. ❓ Need Help Completing a Conversion? If you are unable to locate the conversion option, if the top-up does not appear as expected, or if you have questions about your HDC balance or AI Generation quota, our support team can look into your specific account and guide you through the process. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💡 Buy OTTO AI Credits Without Upgrading Your Plan

🔍 What Are OTTO AI Suggestion Credits? OTTO AI suggestions are the recommendations Search Atlas generates to help you optimize your pages — including content changes, technical fixes, and on-page improvements. Every Search Atlas plan includes a set number of these suggestions per billing cycle. Once you reach your limit, you can purchase additional credits as a standalone add-on without upgrading your entire plan. 📊 How to Check Your Current Credit Balance 1. Log in to your Search Atlas account. 2. Click your Avatar (top-right) → Billing → Plans & Top-ups (Top Up / Add-on). 3. Your remaining OTTO AI suggestion credits are displayed at the top of the dashboard. 🛒 How to Purchase an OTTO AI Credit Add-On 1. Click your Avatar (top-right) → Billing → Plans & Top-ups (Top Up / Add-on). 2. When your credit balance is low or exhausted, you will see a prompt to purchase additional credits. 3. Click the Get More Suggestions (or similar) button shown in the prompt. 4. Select the credit bundle that fits your needs from the available options. 5. Review the one-time charge and confirm your purchase using your saved payment method. 6. Your new credits are added to your account immediately after payment is processed. Important: One-time top-ups are a one-time purchase, while some add-ons and recurring top-ups are billed as recurring subscriptions that renew each billing cycle until cancelled. Buying an add-on does not change your existing plan, billing date, or monthly rate. 💡 Key Things to Know Before You Buy - No plan change required. You stay on your current plan — the add-on simply increases your available suggestion quota. - Credits are available immediately. As soon as your payment is confirmed, the credits are applied to your account and ready to use. - Credits do not roll over. Unused add-on credits from a billing cycle may expire — check the purchase screen for the exact validity period of your bundle. - Multiple bundles available. You can purchase more than one bundle if you need a larger volume of suggestions. - Billing depends on the add-on. One-time top-ups are charged once, while some add-ons and recurring top-ups are billed as recurring subscriptions that renew each billing cycle until cancelled (and are cancelled at period end when the main plan is cancelled). ⚙️ When Should You Consider a Plan Upgrade Instead? If you find yourself regularly purchasing credit add-ons every month, upgrading to a higher plan may be more cost-effective. A plan upgrade typically includes a larger base credit allowance along with additional platform features. You can compare plans at any time from your account billing settings. 🛠️ Troubleshooting Common Issues - No add-on prompt visible: Ensure you are on the Plans & Top-ups page (Avatar (top-right) → Billing → Plans & Top-ups). The purchase option appears contextually when credits are low or depleted. - Payment not going through: Verify that your saved payment method is up to date in your billing settings. - Credits not appearing after purchase: Refresh the page. If the balance does not update within a few minutes, contact support using the chat widget. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

⚡ Hyperdrive Credit Quota Exhausted — Your Options

⚡ What Are Hyperdrive Credits? Hyperdrive credits power Search Atlas's AI-driven SEO automation features. Each action you run consumes a set number of credits. Every plan includes a monthly credit quota, and once that quota is reached, Hyperdrive features are paused until credits are renewed or your plan is upgraded. 🔔 Why Did I See an Upgrade Prompt? When you exhaust your Hyperdrive credit quota, the platform displays an upgrade prompt indicating you have used all the credits allocated to your current plan for the billing period. No further Hyperdrive-powered actions can be completed until one of the following happens: - Your credits reset at the start of your next billing cycle. - You upgrade to a higher plan with a larger credit quota. 📋 Checking Your Current Credit Usage To review how many credits you have used and how many remain, log in to your Search Atlas account, click your avatar in the top-right corner, and select Billing (Billing) to review your usage. The exact navigation may vary depending on your plan and interface version. If you cannot locate your usage details, our support team can pull this information for you. 🚀 How to Upgrade Your Plan If you need more Hyperdrive credits before your next billing reset, upgrading your plan is the recommended path. To explore upgrade options, click your avatar in the top-right corner, select Billing, and open the Plans & Top-ups tab (Billing). If you are unsure which plan is right for you, or if the upgrade option is not visible in your account, our support team can walk you through the available plans and process the change on your behalf. 💡 Tips to Manage Your Credits More Efficiently To make the most of your monthly Hyperdrive quota and avoid unexpected interruptions, keep these best practices in mind: - Prioritise high-impact tasks first. Focus credits on pages or projects with the greatest SEO potential before running bulk actions. - Monitor your usage regularly. Checking your consumption mid-cycle helps you plan and avoid hitting the limit at a critical time. - Use automation selectively. Enable automated tasks only on the sites and pages where automation adds the most value. - Schedule large campaigns strategically. If you anticipate a high-volume period, consider timing it shortly after your billing cycle resets. 📞 Need Help With Your Quota or Upgrade? If you are unsure about your current credit balance, which plan to upgrade to, or why your quota was exhausted sooner than expected, our team can review your account and guide you through the best next steps. When reaching out, please have your account email address, your current plan name, and a description of the upgrade or quota issue ready so we can assist you as quickly as possible. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

✅ Confirming Your Summit Golden Circle Bonus Credits

What This Article Covers If you clicked your Summit Golden Circle bonus link and saw a successful confirmation message but didn't notice any visible change in your account afterward, you're in the right place. This article explains what to expect, where to check your credit balance, and what to do if something looks off. What Happens When You Apply a Bonus Link When you click a Summit Golden Circle bonus link, the system processes your credit in the background. Here is what you should know: - A success message means the link was accepted and the credit request was submitted to your account. - The credit may take a few minutes to fully reflect across your account. - You will not always see an immediate on-screen counter update or pop-up confirmation beyond the initial success message — this is expected behaviour, not an error. How to Verify Your Hyperdrive Credits Were Applied Follow these steps to confirm your Summit bonus Hyperdrive Credits are showing correctly: 1. Log in to your Search Atlas account if you are not already signed in. 2. Check your current credit total within your account and compare it to what you had before applying the bonus link. Your new credits should be reflected once processed. 3. If the page still shows your previous balance, perform a hard refresh of your browser (press Ctrl + Shift + R on Windows or Cmd + Shift + R on Mac) to clear any cached data. 4. If your balance still has not updated, log out of your account completely and log back in to prompt the platform to sync your latest account data. When to Be Concerned In most cases, the success message is reliable and your credits will appear within a few minutes. However, you should reach out for manual verification if: - A noticeable amount of time has passed and your credit balance has not changed. - You receive an error message when attempting to use or view your credits. - You are unsure whether the bonus link was applied to the correct account. When contacting support, please have the following ready: your account email address, the bonus link you used (or the Summit Golden Circle campaign it came from), and a screenshot of your current credit balance so our team can verify and manually confirm the application on your account. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💰 Understanding Client & OTTO Slot Pricing

🗂️ Overview When you grow your agency and onboard new clients inside Search Atlas, it's important to understand exactly what gets charged and when. This article breaks down the costs associated with adding new clients, activating OTTO SEO, and running Site Audits — so there are no surprises on your bill. 👤 Adding a New Client Adding a new client to your Search Atlas account is free. There is no per-client seat fee simply for creating a client profile. Costs are tied to the specific tools and slots you activate for that client, not the client record itself. 🤖 OTTO SEO Slots — How Pricing Works OTTO SEO is Search Atlas's AI-powered on-page automation engine, accessible from the left sidebar under OTTO SEO → All Sites (SEO Automation). Each website you want OTTO to manage requires its own OTTO slot. Here is how slot pricing works: - Slots are plan-based. Your subscription plan includes a set number of OTTO slots. The number of included slots varies depending on which plan tier you are on. - Adding extra slots. If you need more OTTO slots than your plan includes, you can purchase additional slots as an add-on. Each extra slot is billed at a flat monthly rate on top of your existing plan cost. - One slot per domain. A single OTTO slot covers one domain. Activating OTTO for a second domain for the same client requires a second slot. - Deactivating a slot. If you deactivate OTTO for a site, that slot becomes available to assign to another domain, so you are never locked into a specific site. To check how many OTTO slots are included in your current plan, or to purchase additional slots, go to your account billing settings. 🔍 Site Audit — Quota and Pricing Site Audit and OTTO SEO use separate quota systems. Running a Site Audit does not consume an OTTO slot, and activating OTTO does not run a Site Audit automatically. Here is what you need to know about Site Audit quotas: - Crawl credits are plan-based. Your plan includes a monthly allowance of pages that can be crawled across all client sites combined. - Quota resets monthly. Crawl credits refresh at the start of each billing cycle, so unused credits do not carry over. - Large sites use more credits. A site audit on a 10,000-page website will consume significantly more crawl credits than one on a 200-page site. Plan your audits accordingly. - Upgrading your crawl quota. If you consistently run out of crawl credits before the month ends, upgrading your plan or purchasing a crawl credit add-on is the most cost-effective solution. 📊 Quick Comparison: OTTO Slots vs. Site Audit Credits - OTTO Slots: Required to activate OTTO SEO automation on a domain. Fixed number per plan; additional slots available as paid add-ons. Rolls over month-to-month as long as your subscription is active. - Site Audit Credits: Consumed each time you crawl pages. Resets monthly. Shared across all clients on your account. - Client Profiles: Free to create. No charge for adding a client record alone. 💡 Tips to Manage Costs Effectively 1. Audit which domains genuinely need OTTO activated. Deactivate OTTO on sites that no longer require automation to free up slots for new clients. 2. Schedule large site audits near the start of your billing cycle so you have the full monthly credit allowance available. 3. Review your plan's included slots and crawl credits before onboarding a batch of new clients to avoid unexpected overage charges. 4. Use the account billing page to monitor real-time usage of both OTTO slots and crawl credits throughout the month. 🛠️ Need Further Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🏆 Pricing Plans, Page Limits, and Current Promotions

🎯 Which Plan Works Best for 3 Websites? If you manage multiple websites and want to stay budget-conscious, the table below gives you a quick snapshot of the plans most relevant to multi-site users. All prices shown are monthly. - Starter – Best for solo users or small agencies managing 1 site on a tight budget. Includes core SEO tools and a limited page allocation. - Growth – Designed for teams managing up to 2 sites with higher page limits, full Rank Tracker access, and Keyword Gap analysis. - Pro – Built for agencies with large-scale needs, offering the highest page limits, priority support, and full feature access across all tools. For most customers running exactly 3 websites without exceeding a modest budget, the Growth plan offers the best balance of features and cost. It covers multi-site tracking, keyword research, and OTTO SEO automation without the overhead of the Pro tier. To view live pricing and compare plan features side by side, log in to your Search Atlas account and navigate to Avatar (top-right) → Billing → Plans & Top-ups. 📄 Page Limits by Plan Search Atlas measures usage by the number of pages tracked or crawled across all connected sites. Here is a general breakdown by tier: - Starter – Up to 150 pages total across all sites. - Growth – Up to 500 pages total across all sites. - Pro – Up to 2,000+ pages total across all sites, with options to expand further. Pages are counted cumulatively across every website in your account. For example, if you have 3 websites with 60 pages each, that totals 180 pages — which exceeds the Starter limit and fits within the Growth plan. Plan accordingly before adding sites. To check how many pages are currently in use, go to Left sidebar → Site Metrics → Site Explorer (Site Explorer), then review each site listed under your account. Each site entry shows its tracked page count. 🏆 Top Google Challenge — Active Promotional Offer The Top Google Challenge is a limited promotional program from Search Atlas that gives new and qualifying existing users access to a structured trial experience designed to help you rank on page one of Google. Here is what the Top Google Challenge includes: - Duration: A defined trial window (confirm the current active dates inside the platform under Avatar (top-right) → Billing → Redeem Promo Code (Billing) or via the in-app banner). - Included features: Access to OTTO SEO (Left sidebar → OTTO SEO → All Sites (SEO Automation)), Site Metrics (Left sidebar → Site Metrics → Site Explorer (Site Explorer)), Rank Tracker, and Keyword Magic during the trial period. - Page limit during trial: Trial participants receive a set page allocation — typically aligned with the Growth tier — sufficient to cover 2–3 small-to-medium websites. - Cost: The challenge is offered at a significantly reduced rate or no cost for the trial window. Exact pricing is shown at signup. - Signup process: Look for the Top Google Challenge banner on your dashboard after logging in, or navigate to Avatar (top-right) → Billing → Redeem Promo Code to see if you qualify and to enroll. If you do not see the promotion in your account, it may be region-specific, time-limited, or require a qualifying plan. Use the chat widget described at the bottom of this article to confirm your eligibility. 💰 Understanding Your Total Cost for 3 Sites To calculate your total monthly cost for 3 websites, consider the following: 1. Count your total pages across all 3 sites to confirm which plan tier covers your needs without overage. 2. Select your plan based on that page count — most 3-site users fall into the Growth tier. 3. Check for active promotions under Avatar (top-right) → Billing → Redeem Promo Code before subscribing. The Top Google Challenge or other active discounts may reduce your first-month cost significantly. 4. Review annual billing options — paying annually instead of monthly typically saves you up to 20% across all plan tiers. There are no per-site fees. You pay for one plan, and all connected websites share the plan's page and feature allocation. 🔍 Where to Find and Compare Plans Inside the Platform You can review all current plan options, including any active discount pricing, directly inside your account: - Go to Avatar (top-right) → Billing → Plans & Top-ups to see a full side-by-side plan comparison with live pricing. - Go to Avatar (top-right) → Billing → Redeem Promo Code to see any active offers or trial programs available to your account. - Visit Left sidebar → Site Metrics → Site Explorer (Site Explorer) to audit your current page usage before upgrading or switching plans. Pricing displayed inside the platform is always current and reflects any account-specific discounts or promotional pricing you qualify for. ❓ Frequently Asked Questions - Can I add more pages without upgrading my plan? Yes, page add-ons may be available depending on your current plan. Check Avatar Menu (👤) (Avatar Menu (👤), top-right) → Billing → Plans & Top-ups for add-on options. - Do all 3 websites need to be added at signup? No. You can add websites at any time from Left sidebar → Site Metrics → Site Explorer (Site Explorer). Your page limit applies across all sites you add. - What happens if I exceed my page limit? Search Atlas will notify you before or when you reach your limit. Additional pages beyond your plan may not be tracked until you upgrade or remove pages from existing sites. - Is the Top Google Challenge available for existing customers? Eligibility varies. Log in and check Avatar (top-right) → Billing → Redeem Promo Code to see your current offers. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Brand Vault Filtering and AI Premium Quota Explained

What Is Brand Vault and How Are Blogs Organized? Brand Vault is the central hub where Search Atlas stores brand profiles, blog content, and writing guidelines across all your connected accounts. By default, Brand Vault displays a combined view of all blogs from every account in your workspace. If you manage multiple accounts, this can make it harder to find content tied to a specific brand. Brand Vault includes a filtering option that lets you narrow the blog list to a single account. The steps below show you how to access it—including a workaround if the filter does not appear immediately. How to Filter Brand Vault Blogs by Account 1. Navigate to Brand Vault: top-right More Features menu (grid icon, next to your Avatar Menu (👤)) → Brand Vault, or OTTO SEO in the left sidebar → All Sites → open your project → Brand Vault. 2. Look for the account filter near the top of the blog list. This filter lists every account connected to your workspace. 3. Select the account you want to view. The blog list will refresh to show only content belonging to that account. If the account filter is not visible, this is a known display issue caused by a cached page state. To resolve it: 1. Perform a hard reload of the Brand Vault page to clear the local cache. In most browsers, you can do this by holding the Shift key while clicking the Refresh button, or by opening your browser settings, clearing cached images and files for the Search Atlas domain, and then reloading the page. 2. Once the page reloads, the account filter should appear at the top of the blog list. 3. Select your target account from the filter to apply it. If the filter still does not appear after clearing the cache, confirm that you have more than one account connected to your workspace—the filter only displays when multiple accounts are present. If you have verified this and the issue persists, please reach out to our support team using the chat icon in the bottom-right corner of Search Atlas. Understanding Your AI Premium Quota AI Premium is the credit system that powers advanced AI-generated content inside Search Atlas, including blog article generation. Your quota determines how many articles you can produce within a billing cycle. How Many Units Does Each Article Cost? Each AI Premium blog article consumes a set number of units from your quota. To check the exact unit cost and your current balance: 1. Log in to your Search Atlas account. 2. Navigate to the top-right corner (avatar) → Billing → Plans & Top-ups (Billing), where your AI Premium quota and usage are displayed. 3. Review your available units and the per-article cost shown there to calculate how many articles you can still generate in the current billing cycle. 4. If your units are lower than expected, check whether any rollover units from the previous cycle have been applied to your balance, as unused units may carry over depending on your plan. If your quota appears incorrect, has not reset as expected, or you are unsure how rollover units apply to your plan, contact our support team via the chat icon in the bottom-right corner of Search Atlas so we can review your account and billing cycle details directly.

💳 Understanding Your Search Atlas Billing Cycle

💡 Why Did My Payment Process Early? If you expected your payment on a certain date but saw a charge appear earlier, you are not alone. This is one of the most common billing questions we receive. The short answer is that your billing date and your payment processing date are not always the same thing. Here is what is happening behind the scenes when a payment seems to arrive earlier than expected. 🗓️ How the Billing Cycle Works Search Atlas uses a subscription billing model. Your billing cycle is set when you first sign up or upgrade your plan. The key dates to understand are: - Billing date: The official date your invoice is generated and your subscription renews. - Processing date: The date your bank or card issuer actually completes the transaction, which may differ from the billing date depending on your financial institution. - Statement date: The date the charge appears on your bank or credit card statement, which may differ again from the processing date. ⚙️ Common Reasons a Charge Appears Early There are several legitimate reasons a payment may post before your expected renewal date: 1. Bank pre-authorization: Some banks place a pre-authorization hold on funds before the actual charge to confirm funds are available. This can appear as a pending transaction. 2. Weekend or holiday shifts: If your billing date falls on a weekend or public holiday, the payment processor may initiate the charge on an adjacent business day. 3. Time zone differences: Depending on your region, a charge processed at a standard time may appear to post on an earlier or later calendar date in your local time zone. 4. Plan upgrade mid-cycle: If you upgraded or changed your plan, a prorated charge may be generated immediately for the remainder of the current billing period. This is separate from your regular renewal charge. 5. Failed payment retry: If a previous payment attempt failed, the system may retry on a different schedule, which can shift the timing of the successful charge. 📊 How to Check Your Billing Details You can review your billing history, invoice dates, and next renewal date inside your Search Atlas account settings. Navigate to the billing or subscription section of your account to find your invoices and upcoming renewal information. Each invoice includes a timestamp so you can compare it against any transaction on your bank statement. 🛠️ What to Do If You Have a Billing Concern If you believe a charge is incorrect or unexpected, please have the following ready before reaching out: - Your Search Atlas account email address. - The exact charge amount and the date it appeared on your statement. - A screenshot or reference number from your bank statement showing the transaction. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔢 OTTO Pixels: Overview, Billing, and Verification

🤖 What Is an OTTO Pixel? An OTTO pixel is a small tracking script that Search Atlas places on a website when you connect it to OTTO, our OTTO SEO automation engine. The pixel allows OTTO to collect on-site performance data—such as crawl signals, indexing status, and engagement metrics—so it can make informed, automated SEO decisions for that domain. Every domain you activate under OTTO receives one pixel. Think of it as the bridge between your live website and OTTO's automation layer. 📊 How OTTO Pixels Relate to Your OTTO Sites Quota OTTO pixels are not billed as a separate line item. They are tied directly to your OTTO Sites quota—the number of domains you are allowed to activate under OTTO on your current plan. - Each activated OTTO site consumes one slot from your OTTO Sites quota. - Each activated site automatically has one OTTO pixel deployed to it. - Your pixel count therefore equals your number of active OTTO sites. In practice, if you have 3 active OTTO sites, you have 3 OTTO pixels in use. You are billed for the OTTO Sites slots included in your plan, not for pixels individually. 🔍 How to Verify Your OTTO Pixel Count You can check exactly how many OTTO pixels (active sites) you have at any time directly inside the platform. 1. In the left sidebar, navigate to OTTO SEO, then open SEO Automation (URL: /seo-automation-v3). 2. You will see a list of all domains currently connected to OTTO. 3. Each domain shown with an active status has a pixel deployed. Count the active domains to confirm your pixel count. 4. The header or quota indicator on this page also displays how many OTTO Sites slots you have used versus your plan limit (for example, 3 / 5 OTTO Sites). If you need to confirm that a pixel is correctly installed on a specific domain, navigate to that domain's OTTO dashboard. A pixel status indicator will confirm whether the script is detected and firing correctly on the live site. 💳 Billing Implications and Plan Tiers Because pixels map one-to-one with OTTO Sites, your billing exposure is determined entirely by your plan's OTTO Sites allowance and how many you have activated. - Within quota: If your active site count is at or below your plan limit, there are no additional charges related to pixels. - Exceeding quota: If you attempt to activate more sites than your plan allows, you will be prompted to upgrade your plan or deactivate an existing site before proceeding. - Deactivating a site: Removing a domain from OTTO releases that slot back to your quota and stops the pixel from firing. This takes effect immediately. To review your current plan tier and OTTO Sites allowance, click your Avatar (top-right) and open Billing → Plans & Top-ups → Your Plan and Credits → OTTO SEO → OTTO Sites (e.g. 3/4). Your plan details will list the total number of OTTO Sites included. ❓ Common Questions - Are pixels a paid add-on? No. They are included automatically with every OTTO Sites slot on your plan. - Can I have a pixel without an active OTTO site? No. Pixels only exist for domains that are actively connected to OTTO. Deactivating a site removes the pixel. - Why does my pixel count not match what I expected? Check whether any domains were deactivated or if a site connection was removed. Only domains showing an active status in the OTTO SEO V3 section have pixels deployed. - Does the pixel affect my website's performance? The OTTO pixel is lightweight and asynchronous, designed to have negligible impact on page load speed. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Purchase a Quota Top-Up in Search Atlas

🧾 What Is a Quota Top-Up? A quota top-up is a one-time purchase that adds extra usage credits to your Search Atlas account without changing your subscription plan. Top-ups are ideal when you need a short-term boost in credits for a specific project or campaign. 💰 Available Top-Up Amounts Top-up amounts and available denominations vary by account. The purchase options available to you will be displayed inside the platform when you navigate to the top-up or credits section of your billing settings. If you do not see a specific amount you are looking for, that denomination may not currently be offered for your account. 🛒 How to Purchase a Quota Top-Up To purchase a quota top-up, log in to your Search Atlas account and navigate to the billing or credits area of your account settings. From there, locate the section for purchasing additional credits, review the amounts available to you, select your preferred option, and follow the on-screen prompts to complete payment. 📋 Before You Contact Support, Have These Ready - Your account email address or username - The specific top-up amount you are trying to purchase - A description of what you see (or do not see) in your billing settings - Any error messages you have encountered during the purchase attempt 🆘 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🚀 Buy Hyperdrive Credits and Order Citations Fast

🔍 Overview You do not need to set up a full Search Atlas project to order citations for a business. With Hyperdrive credits, you can purchase citation packages and submit them directly through the Local Citations section. This guide walks you through each step. 💡 What Are Hyperdrive Credits? Hyperdrive credits are the in-platform currency used to order local citation campaigns. Each citation order consumes a set number of credits depending on the package size you choose. Credits are purchased separately from your main subscription and can be used at any time. 🛠️ How to Purchase Hyperdrive Credits 1. Log in to your Search Atlas account. 2. Navigate to Local in the left sidebar. 3. Click Local Citations. 4. On the Local Citations page, look for the Buy Hyperdrive Credits button and click it. 5. Select the credit package that fits your needs and complete the checkout process. 6. Once payment is confirmed, your credits will be added to your account immediately and displayed in your credits balance. 📊 How to Order Citations Without a Project After purchasing credits, you can place a citation order for any business directly — no project setup required. Follow these steps: 1. Go to Local in the left sidebar, then click Local Citations. 2. Click the Select all and save 20% on your submission button. 3. Enter the business details manually, including the business name, address, phone number, and website URL. Make sure all information is accurate, as it will be submitted to citation directories exactly as entered. 4. Select the citation package you want to order. 5. Review your order summary to confirm the credit cost and business information are correct. 6. Click Confirm & Continue to submit. Your Hyperdrive credits will be deducted automatically. Once submitted, your citation campaign will begin processing. You can return to the Local Citations page at any time to check the status of your order. ⚙️ Tips for Accurate Citation Orders - Use consistent NAP data — the business name, address, and phone number should match exactly what appears on the business's Google Business Profile to avoid listing inconsistencies. - Double-check the website URL before submitting, as errors cannot be corrected once the order is placed. - Check your credit balance before starting an order to make sure you have enough credits for the selected package. ❓ Frequently Asked Questions Can I order citations for multiple businesses without projects? Yes. You can place separate citation orders for as many businesses as you need, each time entering the relevant business details manually. No project is required for any of them. Do Hyperdrive credits expire? Credits included in your monthly plan reset each billing cycle and do not roll over. Credits purchased as a top-up do roll over and remain available in your account until used. Can I link a citation order to a project later? Citation orders placed without a project are standalone. If you later create a project for that business, previous standalone orders will not be retroactively linked. 🙋 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📊 Understanding Local SEO Points and Hyperdrive Credits

📋 Overview Search Atlas allocates a set number of Local SEO Points and Hyperdrive credits to your account each month. These credits are used within the Local section of the platform for managing business listings and local citation activity. Understanding how these limits work helps you plan your local SEO activity and avoid unexpected pauses in service. 🗺️ What Are Local SEO Points? Local SEO Points are credits associated with submitting and managing your business listings across data aggregators and local citation sources. They are allocated on a monthly basis as part of your subscription plan. - Points are used when you perform actions through Local Citations. - Your quota is tied to your billing cycle. ⚡ What Are Hyperdrive Credits? Hyperdrive credits are a separate monthly credit allocation available within the Local section of Search Atlas, used alongside Local SEO Points for local citation and listing activity. - Hyperdrive credits are allocated monthly as part of your subscription. 🔢 How Many Credits Do I Get Per Month? The number of Local SEO Points and Hyperdrive credits included in your plan depends on your current subscription tier. To find out your exact monthly allocation or check how many credits you have remaining, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with our team, who can look up your account details directly. When reaching out, please have the following ready to help our team assist you quickly: - Your Search Atlas account email address. - The name of your current subscription plan. - A description of the credit type you are asking about (Local SEO Points, Hyperdrive credits, or both). ⚠️ What Happens When I Reach My Limit? Once your monthly quota is exhausted, new actions requiring credits may be paused until your credits refresh at the start of your next billing cycle. If you believe you have hit your limit unexpectedly or have questions about your current usage, open the chat widget in the bottom-right corner of the platform and type human teammate to reach our team with your account details and a description of the issue. 🚀 How to Make the Most of Your Monthly Credits To get the best value from your allocation each month, consider the following best practices: - Review your Local Citations page regularly to monitor your activity and plan submissions throughout the month. - Prioritise your most important listings and locations when credits are limited. - Use the chat widget before your credits run out if you need guidance on your plan's allocation or options to increase your quota. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🛠️ Pro Plan Features and Limits Troubleshooting

📋 Overview If you are on the Pro plan and notice that certain features appear locked, project quotas seem incorrect, or your HyperDrive credits have not reset as expected, this article will help you identify the cause and resolve it quickly. 🔍 Why Is AI Visibility Unavailable on My Pro Plan? AI Visibility is a Pro plan feature. If it appears locked or inaccessible, one of the following is usually the cause: - Your account is still in trial state. In some cases, an account can remain flagged as a trial even after a successful payment. This is a known billing sync issue that has been resolved for most accounts, but may still affect a small number of users. - Your plan entitlements have not refreshed. After upgrading or making a payment, it can take a few minutes for all features to become active. Try logging out and back in to force a refresh. - Your subscription status is misread. A previous bug caused some Pro plan accounts to be incorrectly identified as cancelled or trial-level, which blocked Pro-only features. This has been fixed, but if you are still affected, our team can resolve it immediately. To confirm your current plan status, go to the top-right corner (avatar) → Billing → Plans & Top-ups and check that your subscription is active and correctly listed as Pro. ⚠️ Why Does My Project Quota Look Wrong? Some Pro plan users have seen an incorrect project quota warning inside Site Explorer, suggesting they have reached their limit when they have not. This display issue has been identified and is currently under review. Your actual project access is not affected — the warning may be misleading. If you cannot create or access a project due to what appears to be a quota error, this is likely a display bug rather than a true account limit. Our team can verify your quota and correct it if needed. 🔄 When Do HyperDrive Credits Reset? HyperDrive credits reset on your monthly billing cycle date — the same date each month that your subscription renews. To find your exact reset date: 1. Go to the top-right corner (avatar) → Billing → Plans & Top-ups. 2. Review your billing summary for your next renewal date — this is when your HyperDrive credits will refresh. HyperDrive credits included in your plan (and any optional recurring monthly top-up) do not carry over from one billing period to the next — unused ones expire at the end of your cycle. However, HyperDrive credits purchased as a one-time top-up roll over and remain on your account until used completely. 👥 Why Are My Team Seat Numbers Incorrect? A previous issue caused Pro plan seat quotas to display incorrectly, sometimes showing fewer available seats than your plan allows. This was related to a billing entitlement bug that has since been resolved. If your seat count still looks wrong: 1. Go to the top-right corner (avatar) → Team Members → Team Members. 2. Review the number of active members listed. 3. If the count does not match your plan allowance, contact support using the chat widget below. ✅ Quick Checklist: Steps to Try First - Log out and log back in — this refreshes your session and syncs the latest plan entitlements. - Clear your browser cache — stale cache can cause features to appear unavailable. - Check your billing date — confirm your payment went through and your subscription is active. - Wait a few minutes after upgrading — entitlements can take up to 5 minutes to propagate after a plan change. 💬 Still Experiencing Issues? If you have followed the steps above and still cannot access AI Visibility, your project quota is still incorrect, or your HyperDrive credits have not reset after your billing date, our team can investigate your account directly. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📊 Find and Understand Your OTTO Sites Quota

🔍 What Is the OTTO Sites Quota? Every Search Atlas plan includes a set number of OTTO Sites — the maximum number of websites you can activate and manage with OTTO SEO at the same time. Your quota resets or is reviewed on a monthly basis, and tracking your usage helps you avoid hitting limits unexpectedly. 📍 Where to Find Your Quota Usage You can check how many OTTO Sites you have used and how many remain directly inside the platform: 1. In the left sidebar, click OTTO SEO → All Sites (SEO Automation) (URL: /seo-automation-v3). 2. On the All Sites (SEO Automation) dashboard, locate the Quota Overview section near the top of the page. 3. Here you will see your total quota, sites currently in use, and remaining slots. This overview updates in real time as you activate or deactivate OTTO on a site, so you always have an accurate picture of your current usage. 📋 Understanding Your Quota Log The Quota Overview shows a breakdown of how your quota is being used across all connected sites. Key details displayed include: - Active OTTO Sites — websites currently managed by OTTO SEO. - Quota limit — the maximum number of sites allowed on your current plan. - Remaining slots — how many additional sites you can activate without upgrading. If you have purchased add-ons to expand your quota, these are reflected in your total limit automatically. If you notice a discrepancy between your expected limit and what is displayed, see the section below. ⚙️ Plan Limits and Add-Ons Your OTTO Sites quota depends on the plan you are subscribed to. Higher-tier plans include more slots, and additional slots can be purchased as add-ons from your account settings. Important things to know: - Quota limits are enforced at the account level, not the project level. - Deactivating OTTO on a site frees up that slot immediately, making it available for another site. - Add-on quota increases are applied to your account within a few minutes of purchase. - If your quota appears lower than expected after purchasing an add-on, try refreshing the All Sites (SEO Automation) dashboard before reaching out for support. 🚀 What Happens When You Reach Your Limit? When all quota slots are in use, a Quota Limit modal will appear if you try to activate OTTO on an additional site. From this modal you can: - View your current usage at a glance. - Deactivate OTTO on an existing site to free up a slot. - Upgrade your plan or purchase a quota top-up to expand your limit. You will not lose any existing OTTO configurations when the limit is reached — sites already activated continue to function normally. 💡 Tips to Manage Your Quota Efficiently - Regularly audit your active OTTO Sites and deactivate any sites you are no longer optimising. - If you manage multiple clients, consider grouping sites strategically so high-priority sites always have an active slot. - Check the Quota Overview at the start of each month to plan activations around your available slots. 🛠️ Need Further Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💡 Hyperdrive Credits: Cost Optimization and Purchasing Strategy

🔍 What Are Hyperdrive Credits? Hyperdrive credits power AI-driven features inside Search Atlas, such as automated content generation, on-page optimizations, and OTTO SEO actions. Every time you run one of these features, credits are consumed from your balance. Managing your credits efficiently directly impacts your monthly spend. 📊 Understanding Your Credit Options There are three main ways to get Hyperdrive credits: - One-time top-up: Purchase a one-time block of credits added to your current plan balance. - Recurring monthly top-up: Add 120 credits per month on a recurring basis. - Plan upgrade: Move to a higher-tier subscription that includes a larger monthly credit allowance. Each option suits a different usage pattern, so the right choice depends on how consistently you consume credits each month. 💡 Top-Up vs. Plan Upgrade: Which Is Better? A common question is whether buying a 330-credit top-up is the most cost-effective move, or whether upgrading your plan makes more sense. Here is how to think through it: 1. Check your monthly credit usage. Go to your Account Dashboard and review your average credit consumption over the past two to three months. Look for a consistent pattern rather than a one-off spike. 2. Compare the cost per credit. Divide the top-up cost by the number of credits it provides to get your cost-per-credit for a top-up. Then divide the price difference between your current plan and the next tier by the additional credits that tier includes. The option with the lower cost-per-credit is the better value for ongoing needs. 3. Consider frequency. If you are purchasing top-ups every single month, you are almost certainly paying more than you would on a higher plan. Repeated top-ups are designed for occasional overflow, not as a substitute for a plan that fits your volume. 4. Factor in other plan benefits. Higher-tier plans often include additional seats, more projects, or expanded limits on other tools. If you need those features anyway, the upgrade delivers more value per dollar even before counting the extra credits. ⚙️ When a Top-Up Makes Sense A credit top-up is the right choice when: - You have a short-term project or campaign that temporarily requires more credits than usual. - Your usage is irregular and you do not consistently hit your plan limit each month. - You want to avoid committing to a higher monthly subscription for a one-time need. In these situations, a 330-credit top-up (or whichever size fits your gap) is a flexible, low-commitment way to keep your work moving without changing your plan. 🚀 When a Plan Upgrade Makes Sense Upgrading your subscription plan is the smarter long-term move when: - You are buying top-ups two or more months in a row. - Your team is growing and you need more seats or projects alongside the extra credits. - The cost-per-credit on the next plan tier is lower than what you pay through top-ups. - You want predictable monthly costs without manually monitoring your credit balance. To compare plans side by side, click your avatar (top-right) → Billing → Plans & Top-ups (Change Plan button) inside Search Atlas. The plan comparison table shows included credits and pricing at a glance. 🛠️ Step-by-Step: Evaluating Your Best Option 1. Log in to Search Atlas and go to your avatar (top-right) → Billing. 2. Review your Activity Log (Avatar Menu (👤) → Billing → Activity Log) for the past three months. 3. Note your average monthly credit consumption and how often you have purchased top-ups. 4. Open Top-right corner (avatar) → Billing → Plans & Top-ups tab and note the credit allowance and price of the next plan tier. 5. Calculate cost-per-credit for both the top-up and the plan upgrade using the method described above. 6. If the upgrade cost-per-credit is lower and you expect consistent usage, change your plan. 7. If your need is temporary, purchase a top-up from your avatar (top-right) → Billing → Plans & Top-ups (Top Up button). 📋 Quick Reference: Top-Up vs. Plan Upgrade - Top-up: Best for occasional, short-term, or unpredictable credit needs. - Plan upgrade: Best for consistent monthly usage where top-ups are becoming a habit. - Annual switch: Best when you are certain of your usage level and want the lowest possible per-month rate. 🙋 Need Personalised Help? If you are unsure which option fits your specific usage pattern or you would like one of our team members to review your account and recommend the most cost-effective path, we are happy to help. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔧 Add OTTO Site Quotas vs Upgrading Your Plan

🗺️ Overview Every Search Atlas plan includes a set number of OTTO sites — the domains or subdomains you can actively manage with OTTO SEO automation. If your current plan covers fewer sites than you need, you have two options: add extra site quota (top-up) or upgrade to a higher-tier plan. This article explains both options so you can choose the right path for your situation. 📋 Understanding OTTO Site Quotas An OTTO site quota is the total number of domains or subdomains you can connect and manage under OTTO SEO at any one time. For example, if your plan includes 2 OTTO sites and you need to manage 4 company-owned domains, you will need additional quota before you can activate OTTO on the extra domains. - Each unique domain counts as one site — for example, example.com and shop.example.com are counted separately. - Quota is tied to your account, not to individual users. - Activating OTTO on a domain uses one quota slot; disengaging OTTO on a site does not free the slot or reduce your bill. To free a slot, delete the project (freed right away) or use Deep Freeze (freed after 14 days). To stop a top-up charge, cancel the top-up in Billing → Services. ➕ Option 1: Top Up Your OTTO Site Quota A top-up (also called a site quota add-on) lets you purchase additional OTTO site slots without changing your existing plan. This is the fastest option when you only need a small number of extra sites and are otherwise happy with your current plan limits. When a top-up makes sense: - Your plan meets all your other needs (keywords, pages, users) but you need a few more OTTO-managed domains. - You want to avoid the cost of a full plan upgrade just to unlock additional sites. - You need flexibility to scale domains independently of other plan features. How to request a top-up: 1. Log in to Search Atlas and go to OTTO SEO from the left sidebar. 2. Click Quotas to review your current OTTO site usage and limits. 3. If you need additional slots, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team who can add quota directly to your account. ⬆️ Option 2: Upgrade Your Plan A plan upgrade moves your account to a higher-tier subscription that includes a larger OTTO site quota alongside increased limits for other features such as tracked keywords, pages crawled, AI content credits, and more. When an upgrade makes sense: - You are reaching the limits of multiple features — not just OTTO sites. - You are scaling your SEO operations significantly and need headroom across the board. - The cost of multiple top-ups approaches or exceeds the price of the next plan tier. How to explore upgrade options: 1. Click your Avatar in the top-right corner and select Billing. 2. Go to Plans & Top-ups to see a breakdown of your current plan limits and usage. 3. Click Change Plan to compare what each plan tier includes. 4. If you are ready to upgrade or want a personalised recommendation, open the chat widget in the bottom-right corner of the platform and type human teammate to speak with our team. ⚖️ Top-Up vs Upgrade: Quick Comparison - Top-up: Adds only OTTO site slots — ideal for targeted, small-scale expansion without changing your plan. - Upgrade: Increases OTTO site quota plus all other plan features — ideal for broader growth across your SEO workflow. - Cost: A top-up is typically a smaller incremental cost; an upgrade is a larger step but delivers more overall value if multiple limits are being hit. - Speed: Both options can be activated quickly; top-ups are often applied immediately upon confirmation. ❓ Frequently Asked Questions Can I mix top-ups with a plan upgrade? Yes. You can upgrade your plan and still add further site quota top-ups on top if your needs grow beyond the new plan's included slots. What happens to my top-up slots if I upgrade later? Your provisioned quota is preserved when your billing is updated. If you upgrade, the new plan's included sites replace your base quota, and any add-on slots are carried over. Our team can confirm the exact count for your account. Will I lose OTTO data if I run out of quota? If you exceed your site quota, you will not be able to activate OTTO on new domains until more slots are available. Existing active sites and their data are not affected. I upgraded but still see an error about quota being exhausted — what should I do? This can occasionally occur during billing system updates. Open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team who can resolve the quota sync manually. 💬 Need Help Deciding? If you are unsure whether a top-up or an upgrade is the better fit for your account, our team is happy to review your current usage and make a recommendation. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Payment Plans for Canada Annual Pro Billing

Overview This article explains the current availability of payment plans for Canadian customers on annual Pro and Summit plans and what to expect when contacting support about this topic. Canada Payment Plan Status If you are a Canadian customer asking about financing your annual Pro or Summit plan, payment plan availability for Canada annual billing is a known topic that our support team handles directly. At this time, no self-serve option is confirmed to be available at checkout for Canadian customers. Because the specifics of availability, timelines, and any account-level accommodations depend on factors our team reviews case by case, the most effective path is to escalate to a human teammate who can give you an accurate, up-to-date answer for your account. How to Get a Definitive Answer To get the most accurate information about payment plan availability for your Canadian account, please have the following ready before reaching out: - Your account email address - The specific plan you are interested in (Pro annual or Summit annual) - Your billing country confirmation (Canada) - Any previous communication you received regarding payment plan options If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💡 Resolve Expired Unlimited AI Article Credits

🔍 Overview Some Search Atlas customers received a promotional offer granting unlimited AI article credits for a limited time — for example, through an AI Summit event or a special promo code. This article explains how these promotions work, why your credits may have stopped, and what steps to take next. 📋 How Promotional AI Credit Offers Work Unlimited AI article credit promotions are time-limited. Key things to know: - The promotion has a clearly defined expiry date (for example, end of May or end of June depending on the offer you received). - Once that date passes, the promotional credits are automatically removed from your account. - Your account then reverts to the AI credit allocation included in your active subscription plan. - Promotional credits are not rolled over or converted to paid credits after expiry. ⚠️ Common Reasons Credits Stop Working If your AI article credits disappeared or the platform will not let you create new articles, one of the following is likely the cause: - The promotion end date has passed. Promo credits (such as those tied to the UNLIMITEDQUOTAMAY_SO code or AI Summit offer) were removed at the close of the promotional period. - Your subscription billing lapsed. If a billing event failed or your plan expired, available top-up credits may appear locked until the account is in good standing. - Bulk-deleted articles did not recalculate credits. In some cases, articles deleted through the front-end bulk-delete dialog did not immediately return credits to your quota. This is a known issue that has been resolved, but older accounts may have been affected. - A promo code conflict. Applying a new promo code while an older one was still active could have caused one to override the other without applying correctly. 🛠️ Steps to Troubleshoot 1. Check your current credit balance. Go to Left sidebar → Content and open any tool such as the Content Genius page. Your remaining credits are displayed at the top of the screen. 2. Confirm the promotion end date. Review the original email, event materials, or checkout page where the promo was advertised. The expiry date is listed there. 3. Verify your subscription is active. Visit your account billing settings to confirm your current plan is active and no payment issues are pending. 4. Try refreshing your session. Log out of Search Atlas completely, clear your browser cache, and log back in. In some cases, credit totals do not update until the session is refreshed. 5. Check if deleted articles affected your quota. If you recently bulk-deleted articles and your credits did not return, this may need to be corrected on the back end. Contact support using the steps below. 📊 What Happens After the Promo Ends Once your promotional unlimited credits expire, you can continue creating AI articles using the credits included in your subscription plan. If you need more credits than your plan provides, you have two options: - Upgrade your subscription plan to one with a higher monthly AI credit allowance. - Purchase an AI credit top-up if that option is available on your current plan. To explore upgrade options, click your avatar in the top-right corner, select Billing, and open the Plans & Top-ups tab (Billing). 💬 Still Need Help? If you believe your credits were removed before the agreed promotion end date, or if your credits are still not working after following the steps above, our team can investigate your specific account. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. When you reach out, please have the following ready to speed up the resolution: - The promo code or offer name you used (for example, UNLIMITEDQUOTAMAY_SO) - The end date you were quoted for the promotion - A screenshot of your current credit balance or the error message you are seeing - The email address associated with your Search Atlas account

Starter Plan Quota Allocation and Limits

Overview Every Search Atlas plan includes a set of monthly quotas that reset at the start of your billing cycle. This article explains what to expect from your Starter plan — including AI credits, article generation limits, and Write With AI usage — so you always know where you stand. Starter Plan Quota Limits The Starter plan includes monthly allocations for the following categories: - Full Article Generations: A monthly limit on the number of complete long-form article drafts you can generate via the Content Planner or AI Writer. - Write With AI Actions: Actions such as generating paragraphs, outlines, and individual sections are drawn from your shared AI credit pool. Each action consumes credits based on the length and complexity of the content generated. - AI Credits: A shared monthly pool of AI credits used across all AI-powered features, including Write With AI, outline generation, and other in-editor AI actions. To confirm your exact current quota limits and remaining allocations, please contact our support team, as specific quota figures vary and are best confirmed directly for your account. How Write With AI and Article Generation Affect Your Quotas AI-powered features such as Write With AI and full article generation draw from your plan's shared AI credit pool. Each action you take — such as generating a paragraph, an outline, or a full article draft — consumes a portion of your monthly credits. Full article generations also count against your separate monthly article generation limit and are tracked independently from your AI credit balance. To avoid unexpected quota exhaustion, monitor your usage regularly by navigating to Avatar → Billing → Plans & Top-ups (Billing). If you see a quota warning or an error indicating you have reached your limit, you will need to either wait for your billing cycle to reset or upgrade to a higher-tier plan for increased allocations. When Quotas Reset Your monthly quotas reset at the start of each billing cycle. If you are consistently reaching your limits before the end of the month, you can upgrade your plan from within your account settings to access higher article generation and AI credit allocations. What to Have Ready When Contacting Support If you need help clarifying your specific quota limits or resolving a quota-related issue, please have the following ready: - Your Search Atlas account email address or project name - The specific feature or quota category you have a question about (e.g., AI credits, article generation, Write With AI) - Any error messages or quota warnings you have encountered, including the exact wording and when they appeared If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔢 Fix OTTO Sites Quota Not Updating After Top-Up

🔍 Overview After purchasing additional OTTO Sites, your account quota should update to reflect the new total. In some cases, customers see fewer active sites than expected after a paid top-up. This article explains what to do if your OTTO Sites quota does not appear to have updated following a successful payment. ⚠️ Why Your Quota May Not Have Updated There are a few known reasons why an OTTO Sites quota might not reflect a paid top-up correctly. If your account was affected, your quota may need to be corrected manually by our team. ✅ How to Check Your Current OTTO Sites Quota 1. Log in to your Search Atlas account and navigate to the OTTO Sites section of the platform. 2. Review your current site count and compare it against what you expect based on your base plan plus any top-ups purchased. 3. If the count is lower than expected, your account quota has likely not been updated correctly. 🛠️ Steps to Resolve the Discrepancy 1. Confirm your payment was processed. Check your billing records or payment confirmation for a receipt or invoice from Search Atlas. This confirms the top-up charge went through successfully. 2. Wait a few minutes and refresh. In rare cases, quota updates take a short time to propagate. Refresh the page after a brief wait and recheck your site count. 3. Clear your browser cache. A cached version of the page can display outdated quota information. Clear your cache, reload the platform, and check your site count again. 4. Escalate to support if the issue persists. If your quota still does not reflect your paid top-up, contact our team. Have the following ready: your account email, the date of the top-up purchase, and your payment receipt or invoice number so the team can locate your transaction and apply the correction manually. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔍 Fix GSC Quota Errors and Understand Trial Plans

🔍 Overview Two common questions arise when getting started with Search Atlas: seeing a Quota Exceeded error when connecting a Google Search Console (GSC) site, and understanding what you actually get when you select the Pro plan during a free trial. This article answers both. ⚠️ What Is the GSC Quota Exceeded Error? When you connect a site via Google Search Console, Search Atlas pulls data through Google's API. Google enforces strict daily quota limits on how many API requests can be made. If you see a message like Quota Exceeded (8/100), it means the shared API quota for your account or workspace has been reached for that day. This error does not mean there is a problem with your site or your Search Atlas account. It is a temporary limitation imposed by Google. 🛠️ How to Resolve the Quota Exceeded Error 1. Wait 24 hours. Google resets API quotas daily. In most cases, simply trying again the next day will resolve the issue without any further action. 2. Avoid multiple rapid connection attempts. Retrying the same site connection several times in quick succession consumes quota faster. Wait for the reset before trying again. 3. Check the number of connected properties. If your workspace already has many GSC properties connected, each one draws from the same quota pool. Consider whether all connected sites are actively needed. 4. Confirm your Google account permissions. Make sure the Google account you used to connect GSC has full site ownership or verified owner access in Google Search Console. Restricted access can sometimes trigger API errors that resemble quota issues. 💡 Why Does the Counter Show 8/100? The numbers displayed (e.g., 8/100) represent how many quota units have been consumed out of the daily limit allocated to your connection. Once the counter reaches the maximum, no additional GSC data requests can be made until Google resets the quota — typically at midnight Pacific Time. 🚀 What Do You Get With the Pro Plan During a Free Trial? When you select the Pro plan during your free trial, you gain access to the full feature set included in that plan for the duration of your trial period. This lets you thoroughly evaluate the tools before committing to a paid subscription. Key features available on the Pro plan trial include: - OTTO SEO — AI-powered on-page optimization and automated SEO tasks - Site Auditor — full technical SEO crawl and issue reporting - Backlink Analyzer — explore your backlink profile and monitor link acquisition - Content Planner and AI Writer — plan, brief, and draft SEO-optimized content - GSC and Google Analytics Integration — connect your properties for performance data (subject to quota limits described above) - Higher project and keyword limits compared to lower-tier trial options Your trial runs for a fixed number of days from activation. At the end of the trial, you will be prompted to select a paid plan to retain access. No charges are applied during the trial period unless you choose to upgrade early. 📊 Pro Plan vs. Other Trial Plan Options If you are unsure which trial plan is right for you, here is a quick comparison to guide your decision: - Starter plan trial — suitable for individuals or small sites with basic SEO needs; lower limits on projects and keywords - Pro plan trial — best for growing businesses or agencies managing multiple sites; higher limits and access to advanced features - Agency plan trial — designed for teams managing large client portfolios; maximum limits and white-label capabilities You can upgrade your trial plan at any time from your Account Settings page if you find you need more capacity. 🙋 Still Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💰 Search Atlas Plans, OTTO & GBP Slot Pricing

📋 Overview Choosing the right Search Atlas plan depends on two key resources: OTTO slots (OTTO SEO automation per site) and GBP slots (Google Business Profile posting per location). This article explains how slots work, what each plan tier includes, and how to calculate costs for your agency. 🗂️ What Are OTTO Slots and GBP Slots? OTTO slots determine how many websites or client projects can have OTTO SEO automation actively enabled under your account. Each site you activate OTTO for consumes one OTTO slot. GBP slots cover individual Google Business Profile locations. If a client has multiple locations, each location consumes one GBP slot. Different Search Atlas plans include different base allocations of OTTO and GBP slots, and additional slots can be purchased as add-ons if your base plan does not cover all your clients. 📊 Plan Tiers and Included Slots Search Atlas offers multiple plan tiers with varying included OTTO and GBP slot counts. Because pricing and slot allocations are updated periodically, exact figures are not published here. To get accurate, up-to-date information: - Log in to your Search Atlas account and open your billing or subscription settings to see your current plan's included slot counts and any available add-on options. - If you are not yet a subscriber, visit the Search Atlas website and navigate to the pricing page for the most current plan comparison. When you reach out to our team (see below), a teammate can walk you through the current tier options, slot allocations, and which plan best fits your agency's size and client roster. ➕ Add-On Slots If your base plan does not include enough OTTO or GBP slots for all your clients, additional slots can be purchased on top of your plan. To find current per-slot add-on pricing and available packages, check your account's billing or subscription settings after logging in — add-on options and their rates are listed there. Because add-on pricing is subject to change, always verify current rates in your account before committing to a configuration. 🏢 Calculating Costs for Your Agency To estimate your total monthly cost, follow these general steps: 1. Count the number of client sites that will need OTTO automation enabled — this is your required OTTO slot count. 2. Count the total number of Google Business Profile locations across all clients — this is your required GBP slot count. 3. Compare those counts against the slot allocations included in each plan tier (visible in your account's billing settings or on the Search Atlas pricing page). 4. If your requirements exceed a plan's base allocation, factor in the per-slot add-on cost for each additional slot needed. 5. Add the base plan price and any add-on costs together to arrive at your estimated monthly total. If you would like a team member to run through this calculation with you based on your specific client list, our support team is available to help. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Hyperdrive Credits vs AI Points Explained

🔍 What Are the Two Credit Types? Search Atlas uses two separate credit systems, and it is easy to confuse them. Here is a quick breakdown: - Hyperdrive Credits: Used exclusively to speed up OTTO SEO task processing. Purchasing Hyperdrive credits gives OTTO the ability to work through your site's SEO tasks faster than the standard queue. - AI Points: Used to power AI-driven features across the platform, including Local Citations, content generation, keyword research AI tools, and other AI-assisted workflows. These two currencies are not interchangeable. Spending one type will not unlock features that require the other. ⚠️ Why Local Citations Is Not Working After Your Purchase If you purchased credits and Local Citations is still unavailable, the most likely cause is that you purchased Hyperdrive credits instead of AI points. Local Citations requires AI points to run — Hyperdrive credits cannot activate it. Here is how to check which type of credit you currently hold: 1. Log in to your Search Atlas account. 2. Navigate to your Avatar → Billing → Plans & Top-ups section in the top-right menu. 3. Review your credit balances. You will see separate line items for Hyperdrive Credits and AI Points. 4. If your AI points balance is at zero or too low, that is why Local Citations is blocked. 🛒 How to Purchase the Correct Credits To use Local Citations and other AI-powered features, make sure you are purchasing AI points and not Hyperdrive credits. Follow these steps: 1. Go to Billing in your account settings. 2. Select Buy AI Points from the available purchase options. 3. Choose the quantity that fits your needs and complete the checkout. 4. Once the transaction is confirmed, return to Local Citations — it should now be available. If you are unsure which option to select during checkout, look for the label carefully. Hyperdrive always refers to OTTO task speed, while AI Points refers to AI feature usage across the platform. 💰 What to Do If You Were Charged for the Wrong Credit Type If you purchased Hyperdrive credits by mistake and have not used them, you may be eligible for a refund or a credit swap. Here is what to do: 1. Do not use the Hyperdrive credits — refund eligibility typically requires that the credits remain unused. 2. Note the date, time, and amount of the transaction. 3. Contact our support team as soon as possible using the live chat widget (see below). Our team will review your purchase history and work with you on the best resolution, which may include a refund to your original payment method or a conversion to AI points depending on your account status and usage. 🧭 Quick Reference: Which Credit Do I Need? - Local Citations → AI Points - Content Generation → AI Points - AI Keyword Research Tools → AI Points - Speed up OTTO SEO Tasks → Hyperdrive Credits When in doubt, check the feature's tooltip or description inside the platform — it will always state which currency is required before you commit to a purchase. 🛠️ Still Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Financing Options for the Summit Annual Pro Plan

🎯 Overview The Agentic AI Summit annual Pro Plan offer provides a significant discount for customers who commit to a full year upfront. If you are interested in this deal but are unable to cover the full cost at once, this article explains what financing options are currently available and what to expect during checkout. 💳 Is Financing Available for the Summit Offer? At this time, Search Atlas does not offer a built-in installment plan or buy-now-pay-later (BNPL) financing option for the Agentic AI Summit annual Pro Plan. Payment for the annual plan is collected as a single upfront charge at the time of purchase. We understand this may not work for every budget, and we appreciate you considering a long-term commitment to Search Atlas. Our team continues to evaluate financing solutions for future offers. ⚙️ What Payment Methods Are Accepted? While a native installment option is not available, you may be able to use third-party financing tools depending on your payment method. The following payment methods are accepted at checkout: - Credit cards — Visa, Mastercard, American Express, and Discover - Debit cards — where supported by Stripe If your credit card provider or bank offers its own installment or deferred payment feature (such as a card-level buy-now-pay-later programme), you may be able to apply that independently at the point of sale. Please check directly with your card issuer to confirm whether this is available to you. 📊 Comparing the Summit Offer vs. Monthly Billing If the upfront annual cost is a barrier right now, it is worth comparing it against the standard monthly Pro Plan to decide what makes the most sense for your situation: - Summit annual offer — discounted total paid once, lowest effective monthly rate - Standard monthly plan — no large upfront cost, billed each month at the regular rate, higher total cost over 12 months If your budget allows in the future, you can always upgrade to an annual plan later and take advantage of available promotions at that time. 🚀 How to Purchase the Summit Offer If you are ready to move forward with the annual plan, follow these steps: 1. Log in to your Search Atlas account. 2. Click your avatar in the top-right corner and select Billing (tab: Plans & Top-ups). 3. Locate the Summit annual Pro Plan offer and click Upgrade. 4. Review the order summary and enter your payment details at checkout. 5. Confirm your purchase — your annual plan will activate immediately. If you do not see the Summit offer reflected in your dashboard or the pricing appears incorrect during checkout, please reach out to our support team before completing the transaction. 🛠️ Troubleshooting Checkout Issues Some customers have reported that Summit offer pricing did not display correctly in the customer dashboard or during the Stripe checkout flow. If you experience any of the following, do not proceed with payment until the issue is resolved: - The discounted Summit price is not shown in your upcoming invoice or billing summary - The checkout page shows a different price than the one advertised at the Summit - You are on an existing annual plan and cannot access the Summit upgrade option Our team can verify your eligibility and ensure the correct pricing is applied before you are charged. 💬 Need Further Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Plan Upgrade and Free Trial Credit Refresh Behavior

Overview When you upgrade from a free trial to a paid plan, your credit balance and refresh schedule may not update instantly. This article explains how credit refresh works after a plan upgrade, what happens at the end of your trial period, and how to confirm your new credit limits are active. How Free Trial Credits Work During your free trial, Search Atlas provides a limited set of credits to explore the platform. These trial credits are tied to your trial period and are not the same as the credits included in a paid plan. Trial credits do not carry over once your trial ends or once you upgrade to a paid subscription. What Happens When You Upgrade Your Plan When you upgrade to a paid plan, here is what to expect: 1. Your new credit allowance is tied to your billing cycle, not the upgrade moment. Credits associated with your paid plan are allocated at the start of your first paid billing cycle, not immediately upon selecting a new plan during an active trial. 2. Your trial credits remain active until the trial end date. You will continue to see your trial credit balance until the trial period officially closes. 3. At the end of your trial, your paid plan credits are applied. Once the trial concludes and your first payment is processed, your credit balance will refresh to reflect the full allowance included in your paid plan. 4. Credits reset on your monthly billing date going forward. After the initial refresh, credits will renew automatically on the same date each month. When Will My Credits Actually Refresh? The most common reason credits appear unchanged after upgrading is that the trial period has not yet ended. The platform does not apply paid plan credits mid-trial. Here is a quick summary of timing: - During the trial: Trial credit balance remains visible and active. - On your trial end date: The trial period closes and payment for your selected plan is processed. - After successful payment: Your credit balance updates to the full amount included in your paid plan. - Each month after: Credits reset automatically on your billing renewal date. What to Do If Your Credits Have Not Refreshed If your trial end date has already passed and your credits have not refreshed, try the following steps: 1. Log in to your Search Atlas account and navigate to your billing or subscription settings to confirm your paid plan is active and your payment was processed successfully. 2. Check that the payment method on file is valid and that no payment errors are shown on your account. 3. If your plan shows as active and payment has been confirmed but your credits still have not updated, note your account username, the date your trial ended, and any relevant details to share with our support team. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💡 Understanding Plan Features and Hyperdrive Credits

🔍 What Are Hyperdrive Credits? Hyperdrive Credits (HDC) are a premium resource within Search Atlas that let you accelerate certain high-value tasks — including generating and distributing press releases. Each credit represents one unit of usage for supported features, and your available balance depends on your current plan. 📊 Which Plans Include Hyperdrive Credits? Hyperdrive Credits are available exclusively on paid plans. Here is what you need to know: - Free Trial: Hyperdrive Credits are not included during the free trial period. Credits are granted only when you roll over to a paid subscription. - Paid Plans: Credits are added to your account automatically at the start of each billing cycle (monthly or annual rollover). The number of credits you receive depends on your specific plan tier. - Unused Credits: Plan-included credits (and the optional recurring monthly HDC top-up) do not carry over between billing cycles, so make sure to use them before your renewal date. Credits purchased as a one-time top-up roll over and stay on your account until used completely. 🚀 What Can Hyperdrive Credits Be Used For? Once you are on a paid plan, Hyperdrive Credits can be applied to supported premium features. Common uses include: - Press release generation and distribution — one of the most popular uses for HDC. - Other accelerated content and outreach features available within your plan. The exact list of supported features may vary by plan tier. Check your account dashboard for a full breakdown of eligible actions. ⚙️ How to Check Your Hyperdrive Credit Balance 1. Log in to your Search Atlas account. 2. Navigate to your account or billing settings from the top navigation menu. 3. Look for the Hyperdrive Credits section to view your current balance and renewal date. If you do not see a credit balance, confirm that your free trial has ended and that you are on an active paid plan. 🛠️ Upgrading to Access Hyperdrive Credits If you are currently on a free trial and want to start using Hyperdrive Credits, you will need to upgrade to a paid plan. Once your plan activates, credits will be granted automatically at your next billing cycle rollover. To explore available plans and upgrade options, click your avatar in the top-right corner, then go to Billing → Plans & Top-ups tab (Billing). 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Annual Plan & Summit Deal Benefits Not Applied

🔍 What This Article Covers If you signed up for an annual PRO plan through a Search Atlas Summit deal and your account still reflects monthly billing, is missing expected quota, or does not show your included add-ons, this article explains what to expect and how to get it resolved quickly. ⚠️ Why This Happens Summit special offers include exclusive benefits that require a manual verification step on our end before they are fully activated on your account. These benefits go beyond a standard plan upgrade and may include items such as reinstated quota, included add-ons, and additional credits. Until our billing team confirms your purchase and applies these perks, your account may temporarily appear as if it is still on a monthly plan or is missing features. ✅ What Your Summit Deal Includes Once your annual Summit deal is correctly activated, the specific benefits outlined in your Summit promotion should be applied to your account. These typically relate to annual plan billing, quota levels, add-on access, and any credits included in your deal. Please refer to the offer details you received at the time of purchase for the exact terms of your promotion. 🛠️ Steps to Take if Your Benefits Are Not Showing 1. Allow some time after your first financing payment. Annual plan activations that include Summit promotions require a manual review by our billing team. Some features may not appear instantly after payment. 2. Confirm your payment was processed. Check that your first financing payment cleared successfully. If there was a payment error, the plan upgrade cannot be triggered. 3. Check your current plan status. Log in to the platform and review your account or billing section to confirm whether your plan still shows as monthly. 4. If benefits are still missing, contact our team. Use the chat widget described at the bottom of this article. Our team will escalate your case to the billing department to manually apply your Summit deal benefits. 📋 Information to Have Ready When You Contact Us To speed up the resolution, have the following on hand before reaching out: - The email address associated with your Search Atlas account. - Confirmation or receipt of your first annual plan payment. - The name or date of the Summit event where you purchased the deal. - A brief description of which benefits are missing (e.g., quota, add-ons, credits). 💡 Important Notes About Your Summit Benefits Add-on charges: Review your Summit promotion details to understand which add-ons are included and for how long, so you can verify what should appear on your account after activation. If anything does not match your promotion terms, contact our support team so we can investigate and apply corrections manually. If you are unsure what your specific Summit deal included, our support team can look up your purchase and confirm the benefits that should be applied to your account. To reach us, use the chat widget in the bottom-right corner of the Search Atlas platform or Help Center.

💳 Purchasing Data Aggregator Credits During Free Trial

🔍 Overview During your Search Atlas free trial you can still purchase credits for Data Aggregator and Network Submissions. Credits are consumed when you submit business listings to data aggregators or citation networks. This guide explains how to add credits without upgrading your plan. ⚙️ Prerequisites - An active Search Atlas free trial account - Access to the platform dashboard - A valid payment method on file 🛒 Step-by-Step Purchase Process 1. Log in to your Search Atlas account. 2. Open the left sidebar and click Local. 3. Select Local Citations from the submenu. 4. In the Local Citations dashboard locate the Data Aggregator or Network Submissions section. 5. Click the Buy Credits or Add Credits button next to the credit balance display. 6. Choose the number of credits you want to purchase. Each aggregator submission costs 40 credits. 7. Review the order summary and confirm your payment method. 8. Click Confirm and Pay to complete the purchase. 9. After payment succeeds the credit balance updates immediately. 💡 Important Notes - Purchasing credits does not end or convert your free trial. - Credits are non‑refundable and do not expire. - You can buy credits multiple times during the trial. - If the Confirm and Pay button does not respond, refresh the page and try again. ❓ Troubleshooting - Credits not appearing: Wait a few minutes then refresh the Local Citations page. - Payment declined: Verify your card details and billing address, then retry. - Button unresponsive: Clear browser cache or try an incognito window. 🤝 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. Additional Notes Credits are consumed only when you confirm and pay for a submission. Each aggregator submission consumes credits, so these actions are billed separately from your subscription. This is why you may see a prompt to purchase credits even though you are inside a free trial. Credits are shared across Data Aggregator and Network Submissions. If credits do not appear after a successful charge, open the chat widget in the bottom-right corner of the platform and type 'human teammate' to be connected with a member of our team.

⚡ Hyperdrive Credits by Plan: Complete Entitlements Guide

What Are Hyperdrive Credits? Hyperdrive Credits (HDC) are a content-generation resource built into select Search Atlas plans. They are used to power certain AI-driven tasks within the platform, including press release generation. Each credit is consumed when you run one of these tasks. HDC Entitlements by Plan Hyperdrive Credit allocations are tied to your Search Atlas subscription tier. To check your exact current balance at any time, navigate to your account settings and look for the Hyperdrive Credits or Usage section — your remaining credits and monthly allocation are displayed there. - Starter Plan: Hyperdrive Credits are not included. HDC-powered features such as press release generation are not available on this tier. - Pro Plan: Includes a monthly allocation of Hyperdrive Credits. Credits reset on your monthly billing date. Log in and visit your account settings to see the exact number assigned to your plan. - Growth Plan: Includes a higher monthly HDC allocation than Pro. Credits reset on your monthly billing date. Log in and visit your account settings to see the exact number assigned to your plan. - Agency Plan: Includes the highest monthly HDC allocation, designed for high-volume content generation across multiple projects or clients. Credits reset on your monthly billing date. Log in and visit your account settings to see the exact number assigned to your plan. To check your current credit count and remaining balance, go to your account settings — your HDC allocation and usage are listed there. If you need more credits than your plan includes, you can buy top-up Hyperdrive Credits yourself at any time, including mid-cycle, from the Avatar Menu (👤) → Billing → Plans & Top-ups (direct path /billing?tab=plans-topups), then click Top Up next to HyperDrive Credits. Top-up credits roll over until used, while plan-included credits reset each billing cycle. If the entitlement shown in your account does not match what you expected based on your plan, or if you cannot locate your HDC balance, please reach out to our team for confirmation — see below. Do Press Releases Use HDC? Yes — press release generation is one of the tasks that consumes Hyperdrive Credits. If you are on a plan that includes HDC (Pro, Growth, or Agency), you can generate press releases up to the limit of your monthly allocation. If you are on the Starter plan or have exhausted your monthly credits, press release generation will not be available until your credits reset or your entitlement is adjusted. If Your Credits Are Exhausted or Your Allocation Looks Incorrect If you have run out of Hyperdrive Credits or believe your allocation does not match your plan, first check your account settings to confirm your current balance and reset date. If the figures still look wrong, our team can review your account and confirm your exact entitlement. When reaching out, please have the following ready so we can resolve your query as quickly as possible: - Your account or project name - Your current plan name - A description of the HDC-related task you are trying to complete - Any error message or indication you received that credits are unavailable If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 New ANNUAL25 Promo Checkout Link Available

The ANNUAL25 promotional checkout link has been configured and is now live, giving users access to an annual discount promo experience consistent with the existing SO promotional flow. ✨ What's New A new checkout link has been set up to support the ANNUAL25 promotional code, modeled after the existing SO promo checkout configuration. This ensures users who access the ANNUAL25 offer are directed through a dedicated, properly structured checkout experience that applies the discount automatically at the point of purchase. 🛠️ How to Use It 1. Access the promotional checkout link associated with the ANNUAL25 offer. 2. Review your plan selection on the checkout page — the annual discount will be applied automatically. 3. Complete the checkout process to activate your subscription at the promotional rate. 📋 What to Expect The ANNUAL25 checkout link follows the same structure and behavior as the SO promo checkout. Users navigating through this link will see the discount reflected in their order summary before completing payment. No manual code entry is required — the promo is pre-applied via the checkout link itself. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Hyperdrive Credits, Summit Bonuses & Unlimited Quotas Explained

What Are Hyperdrive Credits (HDCs)? Hyperdrive Credits (HDCs) are the in-platform currency used to power AI-driven features across Search Atlas — including content generation, keyword research, OTTO SEO actions, and more. Every paid plan includes a monthly HDC allocation that refreshes on your billing cycle date. HDC Allocations by Plan Each Search Atlas plan comes with a set monthly HDC allocation. Higher-tier plans receive more credits to support larger teams and heavier workloads. Here is a general breakdown of how allocations scale: - Starter plans — a foundational HDC pool suited for individuals or small projects. - Growth plans — a mid-tier allocation designed for growing agencies and in-house teams. - Pro and Enterprise plans — the largest standard allocations, built for high-volume SEO operations. For the exact HDC number tied to your current or prospective plan, please reach out to our support team who can confirm the specific allocation figures for your plan. Summit Bonus Offer — What "+30% HDCs" Means The Summit Bonus is a limited-time promotional offer available to qualifying upgrade customers. Because the specific terms of this promotion can vary and are subject to change, the details below represent general guidance — please contact our team to confirm the exact terms applicable to your account: - +30% HDCs — When you upgrade during the promotional window, your plan's standard monthly HDC allocation may be increased by 30%. For example, if your plan normally includes 10,000 HDCs per month, the Summit Bonus would raise that to 13,000 HDCs per month. - Qualifying upgrade — The bonus is generally associated with moving from a lower-tier plan to an eligible higher-tier plan within the promotional period. - Recurring vs. one-time — Whether the +30% increase applies to every monthly cycle or as a one-time top-up depends on the specific terms of the offer — confirm this with our support team before upgrading. - Transferability — Whether the bonus carries over if you switch plans after the promotional window closes should also be confirmed directly with our team. To get authoritative confirmation of the current Summit Bonus end date and eligibility requirements for your account, contact our support team directly. Unlimited Quotas During certain designated promotional windows, some HDC-consuming features may be available with unlimited quotas, meaning standard per-feature usage caps are temporarily lifted. If you have seen messaging about unlimited quotas through a specific date (such as August 21st), our support team can confirm whether that window is currently active for your account and which features it applies to. To get accurate, account-specific information on any of the topics above — including your exact HDC allocation, Summit Bonus eligibility, and whether an unlimited quota window is active — please have your account email and current plan name ready when you reach out. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🏷️ Promotional Discounts and Renewal Pricing Explained

🔍 Overview Search Atlas occasionally offers promotional discounts — such as the Summit offer — that give eligible customers a percentage off their plan. This article explains how these discounts work, which plans qualify, and how to calculate what you'll pay at renewal. ✅ Which Plans Are Eligible for Promotional Discounts? Promotional discounts at Search Atlas are plan-specific. This means a promotional code or offer is tied to a defined set of plans and cannot be applied universally across all subscriptions. Before assuming a discount applies to your plan, check the terms of the specific promotion. - New Billing plans and Legacy plans may have different eligibility rules depending on the promotion. - Some offers are available only to annual subscribers; others may apply to monthly plans. - Promotional codes cannot be stacked — only one discount can be applied per subscription at a time. 💡 Example: Applying a 25% Annual Discount If you are on a plan priced at $2,681 per year and a promotion offers 25% off, here is how to calculate your renewal price: 1. Take your current annual plan price: $2,681 2. Calculate 25% of that amount: $2,681 × 0.25 = $670.25 3. Subtract the discount from the original price: $2,681 − $670.25 = $2,010.75 per year Your renewal price with the 25% discount applied would be $2,010.75 per year. Please note that this is an illustrative example — the actual discounted price shown in your account at checkout is the figure that applies to your subscription. ⚙️ How to Apply a Promotional Discount to Your Plan 1. Log in to your Search Atlas account. 2. Click your Avatar (top-right) → Billing → Redeem Promo Code (Billing). 3. Locate your current plan and select the renewal or upgrade option. 4. Enter your promotional code in the designated field at checkout. 5. Confirm the discounted price is reflected before completing the transaction. If you do not see a field to enter a promo code, the discount may be applied automatically, or your plan may not be eligible for that specific promotion. 🚫 Common Reasons a Discount May Not Apply - The promotional offer has expired. - Your current plan is not included in the promotion's eligible plan list. - You are attempting to stack two separate promotional codes, which is not supported. - The offer is intended for new subscribers only and does not apply to renewals. - Your account is on a legacy plan that falls outside the promotion's scope. 🔄 Renewal Pricing and Discount Duration Promotional discounts are typically applied to the first discounted billing cycle unless the promotion explicitly states otherwise. At the end of that cycle, your plan renews at the standard list price unless a new promotion is applied. Always review the promotion's terms to understand whether a discount is one-time or recurring. 📊 Where to See Your Current Pricing You can review your current plan price, next renewal date, and any active discounts directly in your Search Atlas account under Billing. The price shown at checkout before you confirm a renewal or plan change is always the final price you will be charged. 🛠️ Need Help with a Specific Promotion? If you have received a promotional offer and are unsure whether it applies to your plan, or if you need help verifying your renewal price, our team can review your account and confirm eligibility. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Convert LLM Visibility Credits to OTTO Credits

Overview If you purchased LLM Visibility credits but cannot use them — for example, because your current plan does not support LLM Visibility projects — those credits may be able to be converted into OTTO credits by our team. This article explains the difference between credit types, why this issue occurs, and how to get it resolved. Understanding LLM Visibility Credits vs. OTTO Credits Search Atlas uses two distinct credit types that serve different purposes: - LLM Visibility credits are specifically tied to running LLM Visibility projects. The ability to run LLM Visibility projects depends on your subscription plan. If your plan does not support LLM Visibility projects, any LLM Visibility credits purchased cannot be used for their intended purpose. - OTTO credits power AI-driven SEO actions and quota generation within the OTTO feature set. These two credit pools are separate and are not automatically interchangeable. Purchasing LLM Visibility credits does not grant access to LLM Visibility projects if your plan does not include that feature. Why You May Not Be Able to Use LLM Visibility Credits Depending on your subscription plan, you may not be eligible to run LLM Visibility projects regardless of how many LLM Visibility credits are in your account. To use LLM Visibility projects natively, you may need to upgrade to a plan that supports that feature. If upgrading is not your preference, the alternative is to have your unused LLM Visibility credits converted to OTTO credits so they provide value on your current plan. How to Request a Credit Conversion Credit conversions from LLM Visibility credits to OTTO credits require assistance from our support team. To request a conversion, contact our support team and let them know you have LLM Visibility credits you are unable to use and would like converted to OTTO credits. Our team will handle the conversion on your behalf. If you need help with this, please reach out to our support team and we'll be happy to assist you. Tips to Avoid This Issue in the Future - Before purchasing LLM Visibility credits, confirm that your current plan supports LLM Visibility projects. - If your primary need is AI-powered SEO generation and quota, consider purchasing OTTO credits directly rather than LLM Visibility credits. - If you are unsure which credit type is right for your plan, contact our support team before purchasing.

💡 Understanding Your PRO Plan OTTO Site Quota and Billing

🔍 Overview If you are on the PRO plan and have questions about how many OTTO sites you can activate, or if you have spotted charges on your bill that seem unexpected, this article explains how quotas and billing work — and what steps to take to resolve discrepancies. 📊 How Many OTTO Sites Does the PRO Plan Include? The PRO plan includes a set number of active OTTO sites as part of your base subscription. The exact quota depends on the version of the PRO plan you are subscribed to, as Search Atlas has updated plan allowances over time. To confirm your current quota: 1. Log in to Search Atlas. 2. Navigate to OTTO SEO → All Sites (SEO Automation) in the left sidebar (URL: /seo-automation-v3). 3. Review the site slots shown on your dashboard — active sites and available slots are displayed here. If the number of sites you see does not match what you expected when you signed up or upgraded, your account may have been provisioned under an older quota tier. Search Atlas has periodically increased OTTO site limits for PRO plan users, and some accounts required a manual update to reflect the new allowance. If your quota still looks incorrect after reviewing the dashboard, reach out via the live chat widget so our team can audit and correct your account provisioning. 💳 Understanding Your Bill: Common Charges Explained Customers on the PRO plan sometimes notice charges they do not immediately recognise. Here are the most common ones and what they mean: - Base PRO plan subscription: Your recurring monthly or annual charge for the core PRO plan features. - OTTO site top-up fee (e.g. $69): If you activated more OTTO sites than your plan quota allows, the platform may have automatically charged a top-up fee to cover the additional site. This can happen if the system did not correctly read your plan-included quota at the time of activation. - Google Ads / AdWords add-on (e.g. $199): This is a separate add-on for Google Ads integration and is billed independently from your core PRO plan. If you did not intentionally add this, it is possible it was included during an agency upgrade or account change and was not removed when your plan changed. - Unexpected total (e.g. $858): A larger-than-expected bill is usually the result of two or more of the above charges appearing in the same billing cycle — for example, a plan renewal, a site top-up, and an active add-on all billed together. ⚙️ Known Billing Issues and What Has Been Fixed Search Atlas engineering has identified and resolved several billing-related issues that affected PRO plan customers: - A bug caused the platform to ignore the OTTO site quota included in certain PRO plans, triggering automatic top-up charges even when users had not exceeded their allowance. This has been audited and corrected. - Following a period in which unlimited OTTO site quotas were available (October–November), some accounts exceeded the standard site limits before quotas were re-applied. These accounts were audited to ensure billing was accurate. - In some cases, an agency-level upgrade added a Google Ads add-on to an account that was subsequently downgraded to PRO, leaving the add-on active and billing independently. If you were affected by any of these issues, you may be entitled to a credit or refund. Please contact our support team to have your account reviewed. 🛠️ Steps to Audit Your Account and Charges 1. Go to OTTO SEO → All Sites (SEO Automation) in the left sidebar and count your currently active OTTO sites. 2. Compare the number of active sites against the quota listed in your plan details or the original plan description you signed up for. 3. Review your billing history for any top-up charges or add-on fees you do not recognise. 4. Note the dates and amounts of any disputed charges before contacting support — this speeds up the resolution process. ❓ Frequently Asked Questions Why do I only see 6 OTTO sites when I expected more? Your account may have been provisioned under an older quota tier. Plan quotas have been updated, and some accounts needed a manual adjustment. Contact support with your account details and expected quota so our team can verify and correct your provisioning. Why was I charged a $69 top-up fee? This fee is triggered when the platform detects that you have activated more OTTO sites than your plan includes. If you believe this was charged in error — for example, because you were within your plan quota — our team can investigate and issue a refund if applicable. Why is there a $199 Google Ads charge on my account? This is the Google Ads add-on fee. If you did not intentionally enable this add-on, it may have been added during a previous plan change. Contact support to have it reviewed and removed if it should not be active. 💬 Need Help Resolving a Charge? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🚀 Understanding the OTTO Google Ads Add-On: When You Need It and What It Costs

🤔 What is the Google Ads Add-On? The OTTO Google Ads Add-On is an optional paid feature that expands your Google Ads capabilities in Search Atlas, letting OTTO automate campaign generation, keyword targeting, ad content, and performance tracking — all from your Search Atlas dashboard. Every self-serve plan (Starter, Growth and Pro) already includes Google Ads for 1 connected Google Ads account and up to 10 campaigns. The add-on raises those limits. 📦 What is included in your base plan? Every self-serve plan — Starter, Growth and Pro — includes Google Ads (OTTO PPC / Smart Ads) for 1 connected Google Ads account and up to 10 campaigns. The OTTO Google Ads add-on raises this to effectively unlimited Google Ads account connections and up to 100 campaigns. Agency plans already include the add-on. ✅ When do you need the add-on? You need the add-on if: - You manage more than one business (agency use) - You need more than 10 campaigns per business - You need to connect more than one Google Ads account or run more than 10 campaigns on your current plan 💲 How much does it cost? The Google Ads Add-On is billed at $199/month per additional business. ➕ How to add it 1. Go to Billing → Services in your Search Atlas account 2. Look for the Google Ads Add-On under available upgrades 3. Select it and confirm the charge ⚠️ Unexpected charge? If you see a charge for this add-on and did not intentionally activate it, contact support with your account email and the billing date. Do not cancel your full plan — support can remove the add-on without affecting your base subscription. A few specific billing situations have been reported, and support can review and correct any of them for you: - Duplicate charges or duplicate subscriptions: Re-activating the add-on after it was canceled has in some cases created a second Stripe subscription and charged the add-on more than once. This issue has been resolved, but if you still see duplicate charges or subscriptions, contact support to have them reversed. - Add-on still showing $199 after a promo code: If you applied a promo code that should make the add-on free but it still displays $199/month, report it to support — the displayed price may not reflect the promo. - An amount that differs slightly from $199: Following a billing migration, some accounts were charged a slightly different amount than the standard $199/month. Support can review the charge and correct it. Additional Notes Promotional pricing: Some sign-up promotions include this add-on at $0/month for a limited period; after promotion ends, standard $199/month applies automatically. Also: display error where add-on shows $199/month even when promo code applied correctly and actual charge is $0 — known display issue, does not always mean billed incorrectly.

🔍 Understanding OTTO SEO Project Limits and Credit Usage

🎯 What is the OTTO Project Limit? OTTO SEO operates on a project-based credit system. Each project you create consumes credits from your account balance. Your plan includes a specific number of projects you can run simultaneously. For example, if your plan covers 6 sites, you may see a limit of 5 active projects in the OTTO interface during certain billing cycles or after recent plan changes. This limit is tied to your subscription tier and is enforced to ensure fair resource allocation across all Search Atlas customers. 💳 How Are OTTO Credits Calculated? OTTO credits are consumed based on the pages audited and optimized in each project. Credits are deducted when: - You create a new project and it begins scanning your website - You run optimization tasks on discovered pages - The system audits pages to identify SEO issues If a project was created but encountered an error or technical issue, credits may have been consumed even if the project did not complete successfully. This is a known issue that our engineering team actively monitors and corrects. ⚠️ Why Am I Hitting the Project Limit When My Plan Allows More? You may experience a project limit lower than your paid allocation due to: - Billing cycle timing: Your quota may not have refreshed yet if you recently renewed your subscription or added a site add-on. - Cache synchronization delays: The system occasionally experiences brief delays syncing your quota across all services. Refreshing your browser or waiting 5–10 minutes usually resolves this. - Pending project deletions: If you recently deleted a project, it may still count toward your limit for a short period before the system fully releases the quota. - Add-on activation lag: If you purchased additional sites, the new quota may take up to 24 hours to activate across OTTO. 🔄 Requesting a Credit Reset or Quota Refresh If you believe credits were consumed due to a system error or your quota has not refreshed after a plan change, follow these steps: 1. Document the issue: Note the exact project name, the date you encountered the problem, and how many credits you believe were incorrectly charged. 2. Open the live chat widget in the bottom-right corner of the platform. 3. Type human teammate to connect with a support agent. 4. Share your documentation and request a quota reset or credit adjustment. 5. Our team will review your account and process any necessary corrections within one business day. ✅ Best Practices to Avoid Project Limit Issues - Monitor your quota: Check your remaining projects in OTTO SEO → All Sites (OTTO SEO Projects) before creating new ones. - Delete unused projects: If you no longer need a project, delete it to free up a slot and recover unused credits. - Verify plan details: After purchasing a plan upgrade or add-on, wait 15 minutes and refresh your browser to ensure your quota updates. - Report errors immediately: If a project fails to complete or you see unexpected credit deductions, contact support right away with screenshots. ❓ Frequently Asked Questions Q: Why does my plan show 6 sites but OTTO only allows 5 projects? A: OTTO may enforce a temporary limit during quota synchronization or if a recent plan change hasn't fully activated. Refresh your browser or wait 10 minutes, then try again. If the issue persists, contact support. Q: Will I get my credits back if they were wasted on an error? A: Yes. Our team reviews credit disputes and issues adjustments when errors are confirmed. Contact support with details of the incident, and we'll resolve it promptly. Q: How long does it take for my quota to update after adding sites? A: Quota updates typically appear within 5–15 minutes. For add-ons purchased outside your renewal cycle, it may take up to 24 hours. Refresh your browser to speed up the sync. Q: Can I delete a project to free up a slot? A: Yes. Deleting a project immediately frees up one project slot in your quota and may recover unused credits, depending on how much of the project's allocation was consumed. 🤝 Get Help If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Summit Unlimited Credit Expired Early: What To Do

🔍 Overview Some customers on the Summit or Platinum plan have noticed that their unlimited credit promo deactivated earlier than the date shown in their portal. This is a known discrepancy — the credit can expire before the end date displayed in your account. This article explains what this means and how to get it corrected. ⚠️ What Causes This? The early deactivation is not expected behaviour. In confirmed cases, our team has verified that the unlimited credit was removed before the correct expiry date. The mismatch occurs between when the promo code is set to deactivate on the backend and what the portal displays as the end date. This is not caused by anything you did on your account. ✅ What Our Team Does To Fix It Once this issue is confirmed, our support team takes the following steps: 1. An agent verifies that the unlimited credit was deactivated earlier than the displayed end date. 2. A replacement coupon is created specifically for your account to restore the unlimited credit. 3. The coupon is reapplied to your account on the backend to cover the missing time. You do not need to do anything on your end to trigger the fix — once you report the issue, our team handles the coupon reapplication directly on the backend. 🛠️ How To Check Your Promo Code Status After our team confirms the correction has been made, you can verify the coupon is active by checking your account in the platform. If you are unsure whether the correction has been applied, our support team can confirm directly in the conversation that the code has been reapplied and is active on your account. 📋 What To Prepare Before Contacting Support To help our team resolve this as quickly as possible, have the following ready when you reach out: - Your account email address - The date and approximate time the unlimited credit stopped working - The end date shown in your portal or confirmation email - Any screenshots of your portal showing the expected expiry date 💡 Important Notes - The replacement coupon is tied to your specific account — it is not a general-use code. - This issue does not affect your underlying subscription plan — only the unlimited credit promo period. - If the credit deactivates again before the corrected end date, contact our support team immediately so the issue can be investigated and resolved. If you are experiencing this issue, please reach out to our support team and we will get it sorted for you as quickly as possible.

💳 Understanding Plan Seats, Credits, and Coupons

🪑 How Many User Seats Are Included in Each Plan? Each Search Atlas plan includes a set number of user seats, which determines how many team members can access your account simultaneously. Here is a breakdown by plan: - Starter: 1 user seat - Growth: 3 user seats - Pro: 5 user seats If you need more seats than your plan includes, you can purchase additional seats as a top-up from the Billing section of your account. Each extra seat is billed at a fixed monthly rate and added to your next invoice cycle. Important: Only seats that are actively assigned to users count toward your seat usage. If you remove a user mid-cycle, that seat remains allocated until the end of the current billing period — it does not generate a refund or credit for the unused portion. 🔄 Do Monthly Credits Reset Each Billing Cycle? Yes — monthly credits reset at the start of every new billing cycle, aligned to your plan renewal date. Credits do not roll over to the following month. Any unused credits at the end of a billing cycle are forfeited. Here is what you need to know about how credits work: - Reset date: Credits renew on the same date each month that your plan originally activated. - No rollover: Unused credits expire at the end of each cycle and cannot be carried forward or transferred. - Proration: If you upgrade your plan mid-cycle, you may receive a prorated credit allocation for the remainder of that billing period. The full credit amount applies from the next full cycle onward. - Annual plans: If you are on an annual billing plan, your credits still reset monthly — the annual commitment affects payment frequency, not credit cadence. You can check your current credit usage and remaining balance at any time by navigating to Avatar Menu (👤) (Avatar Menu (👤), top-right) → Billing → Plans & Top-ups inside the platform. 🏷️ Is My Coupon Valid for Monthly Billing? Coupon and discount code eligibility depends on the specific terms attached to each promotion. Not all coupons apply to every billing frequency or plan type. Here is how to verify your coupon: 1. Go to Avatar (top-right) → Billing → Plans & Top-ups inside your Search Atlas account. 2. Locate the Apply Coupon field during checkout or plan upgrade. 3. Enter your coupon code and click Apply. The platform will instantly confirm whether the code is valid for your selected plan and billing frequency. 4. If the coupon is accepted, the discounted amount will display on your order summary before you confirm payment. Keep the following coupon rules in mind: - Monthly vs. annual: Some coupons are exclusively valid for annual plans and will not apply to monthly subscriptions, or vice versa. - Plan restrictions: Certain promotions apply only to specific plans (for example, Growth or Pro). The platform will notify you if your coupon is incompatible with your selected plan. - One coupon at a time: Only one coupon code can be active on an account at any given time. Applying a new code will replace any previously applied discount. - Expiry dates: Coupons have expiry dates set by the promotion. An expired code will be rejected at checkout with an on-screen error message. ⚠️ Common Billing Issues to Watch Out For Based on frequent support topics, here are situations that can lead to unexpected charges or confusion: - Seat top-up overbilling: If you add extra seats and later reduce your team size, ensure you manually remove the top-up seats from your plan to avoid being charged for unused capacity. Seats do not auto-reduce when users are removed. - Seat quota on plan changes: Downgrading your plan reduces your included seat allowance. If your current number of active users exceeds the seat limit of the new plan, you will need to remove users or purchase top-up seats before the downgrade takes effect. - Coupon not applying at renewal: Some one-time coupons apply only to the first payment and do not repeat on renewal. Check the coupon terms to confirm whether the discount is recurring or one-time. 📋 Quick Reference Summary - Growth plan includes 3 user seats; additional seats can be purchased as top-ups. - Monthly credits reset every billing cycle and do not roll over. - Coupons must be verified at checkout — eligibility varies by plan and billing frequency. - Always review your Billing → Plans & Top-ups page to monitor seats and credits in real time. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔑 Fix VIP Access and Hyperdrive Credit Issues

🧭 Overview If you have paid for VIP access but cannot find the Agentic VIP area, or if the number of Hyperdrive credits shown on your dashboard does not match what you expect, this article explains what to do. Both issues are usually resolved quickly once the right steps are followed. 🎬 How to Access Your VIP Content and Downloaded Sessions After purchasing VIP access, your content is available in the Agentic VIP area. Follow these steps to locate it: 1. Log in to your Search Atlas account. 2. Look for the VIP or Agentic VIP section in the left sidebar. This section is only visible once your VIP entitlement has been activated on your account. 3. Inside the VIP area, you will find all downloaded video sessions and exclusive resources included with your purchase. If you do not see the VIP section in your sidebar after logging in, your entitlement may not yet be linked to your account. This can happen if: - You purchased VIP using a different email address than the one on your Search Atlas account. - Your payment is still being processed or was not completed successfully. - Your account was recently reactivated and entitlements have not been restored yet. In any of these cases, do not purchase again. Contact support first using the instructions at the bottom of this article. 📊 Understanding Your Hyperdrive Credit Balance Hyperdrive credits (HDC) power AI-assisted features across Search Atlas. Your credit balance is displayed under Avatar → Billing → Plans & Top-ups (Billing), but in some situations the number shown may not match what the system has recorded internally. Common causes include: - Account reactivation: Credits that were active before a subscription lapse may not restore automatically when the account is reactivated. - Payment processing delays or failures: If a payment did not complete successfully, bonus credits tied to that payment may be withheld or removed. - VIP or challenge bonus credits: Credits awarded as part of a VIP Summit, challenge, or promotional entitlement are applied separately and may take additional time to appear. - Display lag: Occasionally, the dashboard refreshes on a slight delay and shows a stale number. Try logging out and back in to force a refresh. 🛠️ Steps to Troubleshoot a Credit Discrepancy 1. Refresh your session: Log out of Search Atlas, clear your browser cache, and log back in. Check your credit balance again. 2. Confirm your email: Make sure you are logged in to the account that was used during purchase. If you have multiple accounts or recently changed your email, credits may be on a different account. 3. Check your payment status: If your most recent payment failed or is pending, credits tied to that billing cycle may be on hold. Resolve any outstanding payment issues first. 4. Wait up to 24 hours: Bonus credits from VIP or promotional purchases can take up to 24 hours to be applied after your entitlement is confirmed. 5. Contact support if the discrepancy persists: If your dashboard shows a significantly different number than expected — for example, 100 credits displayed versus only 3 usable — this is a known reconciliation issue that requires manual review by our team. Do not attempt to purchase additional credits before speaking with support. ⚠️ Important: Do Not Repurchase to Fix Access Issues If your VIP access is missing or your credits appear incorrect, purchasing again will not resolve the underlying issue and may complicate the reconciliation process. Our support team can verify your entitlements, correct your credit balance, and restore VIP access without any additional charge. 💬 Get Help from Our Team If you have followed the steps above and still cannot access your VIP content or your Hyperdrive credit balance is incorrect, our team is ready to investigate and fix the issue for you. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. When you reach out, please have the following ready to help us resolve your case faster: - The email address used during your VIP or credit purchase. - The approximate date of purchase or payment. - A screenshot of your current credit balance on the dashboard. - A brief description of what you expected versus what you see. Additional Notes Check inbox for email containing video access details or redemption link; check spam/promotions folder. If found, click redemption link directly to activate (do not share, it is tied to your account). Also: refresh dashboard or log out/in to see up-to-date credit balance before contacting support.

⚡ Hyperdrive Credit Refresh and OTTO Quota Location

Overview After completing a payment, your Hyperdrive credits should refresh automatically. This article explains what to expect after a payment, how to locate your Hyperdrive credit balance and OTTO quota in Search Atlas, and what to do if your credits have not yet appeared. Expected Refresh Timeline Credit refresh timing can vary depending on your payment type and plan. If a significant amount of time has passed since your payment was confirmed and your credits have not updated, try the troubleshooting steps below before reaching out to support. How to Verify Your Hyperdrive Credit Refresh To check whether your Hyperdrive credits have refreshed after payment: 1. Log in to your Search Atlas account. 2. Navigate to the OTTO SEO area of the platform where Hyperdrive credits are managed. 3. Review your current credit balance and confirm it matches the allocation for your current plan. 4. If the balance has not updated, proceed to the troubleshooting steps below. Finding Your OTTO Quota Your OTTO quota is also visible within the Search Atlas platform. Navigate to Avatar → Billing → Plans & Top-ups to view your current quota usage and remaining allocation. If you are unsure where to locate this, our support team can guide you directly to the correct location for your account. Troubleshooting: Credits Have Not Refreshed If your credits still show a low or unchanged balance after your payment was confirmed, try the following steps in order: 1. Hard-refresh your browser: Press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac) to clear cached data and reload the page. 2. Sign out and sign back in: Log out of Search Atlas completely, then log in again. Session data can sometimes delay the display of updated credit balances. 3. Confirm your payment was successful: Check your billing section in account settings and verify that your most recent payment completed without errors. 4. Wait a short period and recheck: If your payment was just processed, allow some additional time and then refresh the page again before escalating. When to Contact Support If the steps above do not resolve the issue, please have the following information ready before reaching out: - Your Search Atlas account email address - The date and approximate time your payment was processed - A description of the credit balance you are currently seeing versus what you expect - Any error messages or unexpected behavior you have noticed If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

AI Credit Quota Showing Exhausted With No Usage

🔍 Overview Some customers on plans that include a monthly AI credit allowance (for example, 1,000 AI credits on the Growth plan) have seen their quota displayed as exhausted at the start of a billing cycle, even when no credits have been spent. This is a known account-configuration issue that requires the Search Atlas team to correct the quota generation on your account. 💡 Understanding AI Credits and User Seats Before troubleshooting, it helps to know that User Seats and AI Credits are two separate things: - User Seats control who can access your workspace and what role they hold. Adding or removing seats does not consume AI credits. - AI Credits are the monthly allowance used by AI-powered features across the platform. The quota is tied to your plan, not to the number of seats. If your seat count or plan changed recently, it is possible the system did not correctly initialise your AI credit quota for the current billing period, causing it to display as zero or fully exhausted. 🛠️ What You Can Check and Do First 1. Confirm your current plan is active and matches what you expect by navigating to your account's billing or subscription settings. 2. Review your account's recent activity or change history to see if any unexpected plan or quota-related changes occurred around the time the issue started. 3. Check that your team membership and role settings are correct to rule out any access-level confusion. 4. If everything looks correct and no credits have been intentionally used, gather the following information before contacting support — having it ready will allow the team to locate and fix your account faster: - Your account email address or workspace name - The plan you are on and the AI credit allowance it should include - Confirmation that no (or minimal) credits have been used this billing cycle - Approximately when the quota first appeared exhausted (e.g., start of the current billing cycle) 5. Open the chat window below and share the details above. Our team will manually adjust your account's AI quota generation on the backend — this is the same fix that has resolved this issue for other affected customers, and most cases are resolved promptly once the support team locates and updates the quota settings. You do not need to change your plan, purchase a top-up, or take any other action on your end. The fix is applied entirely by our team on the backend. 📊 After the Fix Once the quota has been corrected, your AI credits will be available to use immediately. Going forward, the quota should refresh automatically at the start of each new billing cycle as expected. 🆘 Still Need Help? If you are still seeing your AI quota displayed as exhausted after following the steps above, please contact our support team using the chat button below and we will get this sorted for you as quickly as possible.

💳 AI Quota Top-Up Not Showing in Account

📋 What This Article Covers If you recently purchased additional AI quota and your account still shows that you do not have enough quota to run AI-generated actions, this article will help. In most cases the top-up simply needs a moment to sync, or a quick refresh of your session. Follow the steps below before reaching out. ⏳ Why Your Top-Up May Not Appear Right Away When you buy extra AI quota, the platform needs a short time to confirm the payment and apply the new balance to your account. Common reasons a top-up does not show immediately include: - Processing delay: Payment confirmation and quota allocation can take a few minutes to complete. - Cached session: Your browser may still be displaying your old quota balance. - Wrong account or workspace: The top-up was applied to a different account or workspace than the one you are viewing. - Incomplete or silent payment failure: The purchase did not fully process at the payment step. In some cases the checkout appears to finish but fails without showing an error, so the quota is never added. - Quota applied but action still blocked: Occasionally the platform has shown a "not enough quota" message even though your purchased balance was already applied — a known false positive our engineering team has worked to resolve. - Credits flagged as expired: In rare cases valid top-up credits were incorrectly shown as expired right after purchase. 🔄 Steps to Resolve the Issue Work through these steps in order. Most quota issues are resolved within the first few steps. 1. Wait a few minutes. Allow up to 10 minutes for the payment to be confirmed and the new quota to be applied. 2. Refresh the page. Reload the platform to pull in your updated balance. 3. Log out and back in. This clears your cached session and forces your account to load the latest quota figures. 4. Clear your browser cache or open the platform in a private/incognito window to rule out outdated stored data. 5. Confirm the correct account. Make sure you are logged into the same account and workspace where the top-up was purchased. ✅ How to Confirm Your New Quota After completing the steps above, check that your balance has updated: - Open your billing or subscription area within the platform. - Locate your AI quota balance and confirm it reflects the additional amount you purchased. - Try running an AI-generated action again to verify the quota is now available. If your billing area shows the correct, increased balance but you still see a "not enough quota" error when running an action, this points to a display or false-positive issue rather than a missing top-up. Note it and contact support so we can apply the credits or correct the error on our side. 🧾 Verify Your Purchase Went Through If your balance still has not increased, confirm the purchase was actually completed: - Check your billing history in the platform for a record of the top-up purchase. - Confirm you received a payment confirmation for the transaction. - If you do not see a completed transaction, the purchase may not have finished. In that case, try the top-up again. - Be aware that in rare cases a completed charge may not appear in your billing history right away. If you were charged but see no record, keep your payment confirmation or transaction reference so our team can trace it. 💡 Tips to Avoid Quota Interruptions - Top up before you run out. Buying quota ahead of time prevents pauses in your AI workflows. - Monitor your balance. Keep an eye on your remaining quota, especially during high-volume periods. - Use one workspace for purchases. Buying within the workspace you actively use avoids confusion over where quota was applied. 💬 Need More Help? If you have completed all the steps above and your purchased AI quota still does not appear, we are happy to help. Please have your purchase details ready — including your payment confirmation or transaction reference — so we can locate the transaction quickly. If your payment is confirmed but the quota still cannot be applied (for example after a silent top-up failure or a charge that is not visible in billing), our team can manually add the purchased quota to your account. To reach us, click the chat icon in the bottom-right corner of the platform to start a live chat with a member of our team. Additional Notes If the quota has not been applied after 30 minutes, open the chat widget in the bottom-right corner of the platform and type 'human teammate' to be connected with a member of our team. Provide the order reference or receipt so the agent can investigate and manually apply the quota if necessary.

🚀 Starter Plan Features, OTTO Limits & Presales Calls

🧭 Overview This article answers the most common questions from customers who are evaluating Search Atlas before starting a trial. It covers the Starter plan's key features, what the 1 OTTO SEO project limit means in practice, and how to arrange a personalised consultation before you commit. 📦 What Is Included in the Starter Plan? The Starter plan gives you access to the core Search Atlas toolkit at an entry-level price. Key inclusions are: - 1 OTTO SEO project — one active AI-powered SEO automation project at a time (explained in detail below). - OTTO SEO V3 tools — accessible via the left sidebar under OTTO SEO → All Sites (SEO Automation) (URL: /seo-automation-v3). - Backlink analysis — run Link Gap Analysis via More Features → Backlinks → Link Gap Analysis. - Standard keyword research, content, and site audit tools included in the base platform. Features such as Agency Whitelabel (found at More Features → Agency Hub) are available on higher-tier plans and are not included in Starter. 🤖 What Does "1 OTTO SEO Project" Mean? OTTO SEO is Search Atlas's AI automation engine. It crawls your site, identifies SEO issues, and deploys fixes automatically. The 1 OTTO SEO project limit on the Starter plan means: - You can connect and actively automate one website with OTTO at any given time. - OTTO will audit that single site, generate recommendations, and apply approved optimisations — all within that one project. - You are not limited to auditing one page; OTTO audits the entire connected website within the project. - If you manage more than one website and need concurrent OTTO projects, you would need to upgrade to a higher-tier plan. To access OTTO SEO, go to the left sidebar and select OTTO SEO → All Sites (SEO Automation), or navigate directly to /seo-automation-v3. 📞 How to Request a Presales Consultation If you would like to speak with a Search Atlas team member before starting your trial — for example, to discuss your specific use case, confirm which plan is right for you, or get a live walkthrough — you can request this directly through the platform's live chat: 1. Open the chat widget in the bottom-right corner of the platform. 2. Type human teammate to be connected with a member of our team. 3. Let them know you are interested in a presales consultation and share any specific questions you have about features or pricing. Our team can schedule a 1-on-1 call, answer feature-specific questions, and help you identify the best plan for your goals — all before you start a trial or enter any payment details. 💡 Starter Plan: Quick Comparison Tips When deciding whether Starter is right for you, keep these points in mind: - Single-site operators and freelancers managing one website are well-suited to the Starter plan. - Agencies or consultants handling multiple client sites simultaneously will benefit from upgrading to a plan that supports multiple OTTO projects. - All plans include the same core platform interface; higher tiers unlock more projects, more credits, and advanced features like whitelabelling. 🛠️ Still Have Questions? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔄 Understanding Summit Platinum OTTO Quota Sync

If you have purchased a Platinum Summit plan with unlimited OTTO access, you may notice that the platform or API still appears to limit how many OTTO projects you can create. This article explains why that happens, how quota syncing works, and the steps you can take to confirm and restore your full entitlement. 📋 What Your Summit Plan Includes A Platinum Summit upgrade is a time-limited promotional plan. While it is active, it typically grants: - Unlimited OTTO projects for the duration of the summit period. - Increased AI Premium quota, where included with your specific summit offer. - A defined end date (for example, through July 4), after which standard plan limits resume. It is important to confirm exactly what your offer includes, because not every summit promotion raises every quota. Some packages increase OTTO limits only, while others bundle additional AI Premium credits. Some offers also stack tiers (for example, a Summit VIP benefit combined with a Platinum upgrade), so check whether your entitlement is a single plan or a combination. ⏳ Why the API May Still Cap You When a new plan or promotional entitlement is applied to your account, two things happen separately: 1. Your billing record updates immediately, which is why you can see Platinum Summit on your invoice or subscription page. 2. Your quota entitlements sync to the backend cache (Redis) that powers OTTO and the API. Your upgraded unlimited quota must be pushed to and present in that cache before the API stops enforcing your old cap. This sync can lag behind billing by a short period. During that gap, the API may continue to enforce your previous limit, for example capping you at 3 OTTO projects. The same gap can also leave your OTTO project count appearing stuck at a fixed number (including in OTTO V2, where the count may freeze at a value such as 29) even though your plan is unlimited and you are trying to add new OTTO sites. You may also see an "out of quota" error when creating an OTTO project or running an Audit even though your plan shows plenty of quota available. This is a syncing symptom, not a permanent restriction on your account, and the underlying "out of quota" error has been addressed by our engineering team. 🔍 How to Check Your Current Quota Before taking further action, confirm what the platform currently shows: 1. Log in to the platform. 2. Open your Avatar → Billing → Plans & Top-ups page. 3. Locate the OTTO and AI Premium sections to view your active limits. 4. Compare these limits against what your Summit offer promised. If the platform displays the upgraded limits but the API does not, the backend sync is still in progress. If neither reflects the upgrade, the entitlement may not yet be linked to your account. In some cases the promotional benefit is applied to a different account than the one you are logged into (for example, a different email address was used at checkout), which requires our team to transfer it to the correct account. 🛠️ Steps to Resolve a Quota Mismatch Most syncing issues clear on their own. To help the process along, try the following: 1. Refresh your session. Log out completely, then log back in to pull the latest entitlements. 2. Regenerate or re-check your API key if you are calling the API directly, so it reads your current quota. 3. Wait for the sync window. Backend updates usually complete within a short time after billing confirms. 4. Re-test your request by attempting to create an OTTO project beyond your previous cap. If your limits still have not updated after these steps, the entitlement likely needs to be manually applied or re-synced by our team, who can verify that your unlimited quota has actually been pushed into the backend cache and, if necessary, transfer it to the correct account. 🤖 About Your AI Premium Quota AI Premium quota and OTTO quota are tracked separately. An unlimited OTTO entitlement does not automatically raise your AI Premium limit unless your specific summit package includes that increase. If you expected additional AI Premium quota as part of your offer, confirm the promotional details first, then request a sync if the upgrade is included but not yet showing. 📆 What Happens After the Summit Ends Promotional entitlements are tied to the summit end date. Once that date passes, the unlimited entitlement is removed and your account returns to the limits of your standard plan. Any OTTO projects created during the unlimited period remain, but you may not be able to create new ones beyond your standard cap. When a promotion ends, our team typically sends a warning email before standard limits are re-applied, and any usage that exceeds your standard plan (such as extra OTTO sites or user seats) may be recorded and billed as overages. Plan your project setup accordingly while the promotional window is active. 💬 Getting Further Help If your Summit quota still does not appear after refreshing your session and allowing time for the backend to sync, our team can verify your entitlement and trigger a manual update. When you reach out, it helps to have ready: - The plan name shown in your billing (for example, Platinum Summit). - The promotional end date. - The limit you are hitting (such as a 3-project OTTO cap or an "out of quota" error) and whether it appears in the platform, the API, or both. If you need further assistance, click the chat icon in the bottom-right corner of the platform to start a live chat with a member of our team.