📋 Overview
If you are on the Pro plan and notice that certain features appear locked, project quotas seem incorrect, or your HyperDrive credits have not reset as expected, this article will help you identify the cause and resolve it quickly.
🔍 Why Is AI Visibility Unavailable on My Pro Plan?
AI Visibility is a Pro plan feature. If it appears locked or inaccessible, one of the following is usually the cause:
- Your account is still in trial state. In some cases, an account can remain flagged as a trial even after a successful payment. This is a known billing sync issue that has been resolved for most accounts, but may still affect a small number of users.
- Your plan entitlements have not refreshed. After upgrading or making a payment, it can take a few minutes for all features to become active. Try logging out and back in to force a refresh.
- Your subscription status is misread. A previous bug caused some Pro plan accounts to be incorrectly identified as cancelled or trial-level, which blocked Pro-only features. This has been fixed, but if you are still affected, our team can resolve it immediately.
To confirm your current plan status, go to the top-right corner (avatar) → Billing → Plans & Top-ups and check that your subscription is active and correctly listed as Pro.
⚠️ Why Does My Project Quota Look Wrong?
Some Pro plan users have seen an incorrect project quota warning inside Site Explorer, suggesting they have reached their limit when they have not. This display issue has been identified and is currently under review. Your actual project access is not affected — the warning may be misleading.
If you cannot create or access a project due to what appears to be a quota error, this is likely a display bug rather than a true account limit. Our team can verify your quota and correct it if needed.
🔄 When Do HyperDrive Credits Reset?
HyperDrive credits reset on your monthly billing cycle date — the same date each month that your subscription renews. To find your exact reset date:
- Go to the top-right corner (avatar) → Billing → Plans & Top-ups.
- Review your billing summary for your next renewal date — this is when your HyperDrive credits will refresh.
HyperDrive credits included in your plan (and any optional recurring monthly top-up) do not carry over from one billing period to the next — unused ones expire at the end of your cycle. However, HyperDrive credits purchased as a one-time top-up roll over and remain on your account until used completely.
👥 Why Are My Team Seat Numbers Incorrect?
A previous issue caused Pro plan seat quotas to display incorrectly, sometimes showing fewer available seats than your plan allows. This was related to a billing entitlement bug that has since been resolved. If your seat count still looks wrong:
- Go to the top-right corner (avatar) → Team Members → Team Members.
- Review the number of active members listed.
- If the count does not match your plan allowance, contact support using the chat widget below.
✅ Quick Checklist: Steps to Try First
- Log out and log back in — this refreshes your session and syncs the latest plan entitlements.
- Clear your browser cache — stale cache can cause features to appear unavailable.
- Check your billing date — confirm your payment went through and your subscription is active.
- Wait a few minutes after upgrading — entitlements can take up to 5 minutes to propagate after a plan change.
💬 Still Experiencing Issues?
If you have followed the steps above and still cannot access AI Visibility, your project quota is still incorrect, or your HyperDrive credits have not reset after your billing date, our team can investigate your account directly. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.