Hyperdrive Credits (HDC) are prepaid funds you can use to pay for orders in Search Atlas. This FAQ covers how to apply credits at checkout, eligibility rules, how refunds work, and how to get your balance corrected if a submission goes wrong.
💳 What Are Hyperdrive Credits?
Hyperdrive Credits (HDC) are prepaid funds stored in your account. They appear on the Checkout page and in your account balance.
🛒 How to Pay with Hyperdrive Credits
- Add items to your cart and go to Checkout.
- Find the Use Hyperdrive Credits toggle. Your Available Credits balance is shown beside it.
- If your available balance is equal to or greater than the order total, turn the toggle on to pay entirely with credits.
- Place your order. Your credit balance updates automatically after payment.
If your credits are below the order total, the toggle is disabled and credits can't be applied to that order.
✅ Eligibility and Limits
- All-or-nothing: Credits must cover the entire order. Split payments (credits + another method) aren't supported right now.
- Real-time balance: The checkout toggle reflects your current balance and eligibility automatically.
- Where available: Most items are eligible. Any exceptions are clearly indicated at checkout.
🔄 Refunds and Cancellations
- Orders paid with credits are refunded in Hyperdrive Credits at Hyperdrive rates.
- Once the refund is processed, your Available Credits increase by the refunded amount.
- Timing follows our standard refund processing times.
- HDC discrepancy reconciliations: If credits were consumed by failed or partially completed actions (e.g., CloudStack submissions, PR generation), support will review your HDC usage, account for any consumption not yet reflected in your visible history, and add the corrected amount back to your balance.
Your Available Credits balance will reflect the refunded amount as soon as processing completes.
📊 Examples
- Eligible: Order total = 120 credits; Available = 150 → Toggle enabled → Pay with credits → New balance = 30.
- Not eligible: Order total = 120 credits; Available = 119 → Toggle disabled → Pay with another method or add credits.
- Reconciliation example: Customer reports an ~105–120 HDC discrepancy after failed CloudStack/PR submissions. Support reviews usage, finds 208 HDC were actually consumed (including a PR from the prior day not previously counted), and adds 158 HDC back, bringing the reconciled balance to 366.
🛠️ Troubleshooting Hyperdrive Credits
- The credits toggle is greyed out: Your available balance is lower than the order total. Remove items, add credits, or choose another payment method.
- My balance didn't update after checkout: Wait a moment and refresh the page. If it still looks off, contact support with your order ID.
- Can I select how many credits to apply? Credits apply only when they cover the full order — partial application isn't supported.
- How are refunds calculated? Refunds for credit-paid orders are returned in Hyperdrive Credits at Hyperdrive rates.
- I think I was charged the wrong number of credits (HDC discrepancy): Submissions that appear to fail (e.g., CloudStacks, PR generation) may still consume Hyperdrive Credits if processing partially completed. If your balance looks off, contact support with your order/account ID and a description of the failed action. An agent will reconcile your HDC usage — including any consumption that may not yet appear in your visible history (such as a recent PR) — and add credits back to restore the correct balance.
🎯 You now know how Hyperdrive Credits work, when they can be applied at checkout, and how to get your balance corrected if something goes wrong. To resolve a specific issue, chat with Support and include your order ID or a description of any failed action for the fastest resolution.