🔍 Overview
If you are logged in to Search Atlas as a team member added by an account owner, you may notice that the option to upgrade your plan is unavailable or that the Account menu cannot be located. This is expected behaviour. Billing and plan management are restricted to the account owner only.
👤 Why Team Members Cannot Upgrade Plans
Search Atlas uses a role-based access model. When an account owner adds team members to their workspace, those users are granted access to tools and features but are not given permission to make billing or subscription changes. This protects the account owner from unexpected charges and ensures billing is always controlled by one authorised person.
As a result, team members will not see the Account or Billing menu options that are visible to the account owner.
✅ How to Get Your Plan Upgraded
To upgrade from the Starter plan to a higher tier, follow these steps:
- Identify the account owner. This is the person who originally created the Search Atlas account and invited you as a team member.
- Contact the account owner and ask them to log in to their Search Atlas account.
- The account owner should click the Avatar in the top-right, select Billing, and choose Plans & Top-ups (Change Plan) to select the desired plan upgrade.
- Once the upgrade is complete, the new features and limits will be available to all team members in the workspace immediately.
💡 Not Sure Who the Account Owner Is?
If you do not know who the account owner is, check the original invitation email you received when you were added to the workspace. The sender of that email is typically the account owner. Alternatively, reach out to your manager or the person who set up your team's Search Atlas access.
🛠️ Still Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.