💡 Understand OTTO slots and billing
OTTO slots represent the number of website allocations included in your plan. Your charge is based on the subscription or billing change applied to your account, while the slot allocation shown in OTTO may update separately.
A reduced slot count may not immediately change an invoice that has already been created or a charge that has already processed. For example, lowering an allocation from 16 to 14 may not reverse a $630 charge if the billing event was finalized before the change.
🔄 Change your OTTO allocation
- Open OTTO SEO from the left sidebar.
- Locate the slot or allocation control for your account.
- Set the desired number of slots, such as 13.
- Save or confirm the change if prompted.
- Refresh the page and verify that the new allocation is displayed.
Changes can depend on your billing cycle, plan terms, and when the update is submitted. The account may continue showing the previous amount until the change synchronizes across billing and OTTO.
🧾 Why a charge may remain after reducing slots
- The charge was processed before the reduction took effect.
- The change updated future allocation but did not modify a completed billing transaction.
- The displayed slider value did not save or synchronize correctly.
- Your account has a separate active OTTO add-on or quota allocation that still determines billing.
Do not assume that moving the slider alone confirms a completed billing change. Always refresh the page and check the displayed allocation after saving.
🛠️ If the slider or allocation is incorrect
- Return to OTTO SEO in the left sidebar.
- Set the allocation to the required value and save it again.
- Refresh the page, then confirm whether the value remains unchanged.
- Check your billing or subscription details to see whether the charge is pending, completed, or scheduled for a future cycle.
- Keep a screenshot of the displayed slot count and the charge details if the values do not match.
A completed charge cannot be corrected by changing the slider afterward. If the account still shows the wrong allocation or the billing amount does not match the expected change, the account requires a review of its billing and quota records.
✅ Best practices for avoiding confusion
- Make allocation changes before the next billing event whenever possible.
- Confirm the saved value after every change.
- Check both the OTTO allocation and billing details rather than relying only on the slider.
- Avoid making repeated changes while an earlier update is still synchronizing.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.