🔍 Overview
Your monthly quotas — used for tracking client websites and running SEO tools — are designed to refresh automatically each billing cycle. If your quota is fully used up and the renewal date has passed without a reset, a payment processing issue may be the cause. This article explains why this happens and what steps to take.
⚙️ Why Quota Renewal Can Be Delayed
Monthly quotas renew when a successful payment is processed for your subscription. If payment is not collected on your expected renewal date — for example, if your card was not charged — the quota reset will not trigger automatically. This means your tools will remain at zero until the billing issue is resolved.
Common reasons payment may not process on time include:
- An expired or outdated payment method on your account
- A card authorization that was not completed
- A billing processing delay on the platform side
🛠️ What You Can Do Right Now
- Check your billing information. Go to the top-right corner of the platform, click your avatar, then navigate to Billing → Plans & Top-ups. Review your current plan status and confirm that a valid payment method is on file.
- Verify your payment method. In the same Billing → Plans & Top-ups section, use the Add Payment Method option if your card is missing, expired, or needs to be updated.
- Review recent billing activity. Navigate to Billing → Invoices and Billing → Activity Log to check whether a charge was successfully processed for the current cycle. If no invoice exists for this period, payment was likely not collected.
- Contact support to trigger the renewal. If your payment details are correct but your quota still has not renewed, the Billing and Accounts team can manually process the charge and trigger the reset. Open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. Have your payment details ready so the team can authorize and process the charge promptly.
✅ What Happens After the Issue Is Resolved
Once the billing team processes the payment successfully, your monthly quota will be renewed. You will then be able to resume tracking client websites and using your tools without interruption. You can confirm the renewal by checking your quota status in the relevant section of the platform.
💡 Tips to Prevent This in the Future
- Keep your payment method up to date in Billing → Plans & Top-ups to avoid missed charges.
- Monitor your Billing → Activity Log around your expected renewal date each month to confirm a charge was processed.
- If you notice your quota is exhausted earlier than expected, check whether a top-up or plan change may better suit your usage needs.
🙋 Still Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.