Overview
Credits in Search Atlas are used to run local citation campaigns and other platform features. If you clicked Purchase and nothing happened, this is often caused by a browser issue or a payment method problem. Because the specific steps to resolve a purchase failure can vary depending on your account and browser setup, the most reliable path is to reach out to our support team directly so an agent can identify and fix the issue for you.
What to Have Ready Before Contacting Support
To help our team resolve your issue as quickly as possible, please have the following information ready:
- Your Search Atlas account email address
- The exact error message or behavior you observed (e.g., button did not respond, page did not load, transaction declined)
- The browser and operating system you were using when the issue occurred
- The date and approximate time the issue occurred
- Whether you attempted the purchase more than once
Things You Can Try in the Meantime
While these steps are not guaranteed to resolve every purchase issue, they address the most common browser-side causes:
- Clear your browser cache and cookies and reload Search Atlas before retrying.
- Try an Incognito or Private window, which disables most browser extensions by default.
- Switch to a different browser (for example, Chrome, Firefox, or Edge) and attempt the purchase again.
- Check your payment method to confirm the card is not expired and has sufficient funds.
- Wait a few minutes and retry if you suspect a temporary issue on the payment processor side.
If none of these steps resolve the issue, please contact our support team so an agent can investigate your account directly.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.