This article helps you resolve a failed add-on purchase that occurred during a summit upgrade — specifically when you see an "invalid order" error after attempting to add a product like the Search Secrets Pack. Because this error involves your billing record and order session, it requires assistance from our team.
🔍 What Happened
During a summit upgrade, an attempt to add an add-on (such as the Search Secrets Pack) may result in an "invalid order" error. This means the purchase did not complete successfully. Our support team will need to investigate and manually resolve the order on your behalf.
🛠️ What to Do
- Locate the exact error message you received (for example, "invalid order" or any reference number shown on screen) and note it down.
- Note the name of the add-on you were attempting to purchase and the summit upgrade it was associated with.
- Have the following ready when you contact support: the add-on name, the exact error message, and the email address on your account.
✅ What to Expect
- Once our team investigates, they will work to resolve or reissue the order on your behalf.
- You will be notified once the matter is resolved.
- If you notice any unexpected charges related to the failed attempt, flag this to our team immediately.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.