When Do Quota Credits Refresh?
Search Atlas quota credits refresh automatically based on your subscription billing cycle. You can confirm your exact renewal date and current credit allocation by clicking your top-right avatar → Billing (Billing page).
If Your Credits Have Not Refreshed as Expected
If your quota credits have not refreshed and you believe they should have, here are the steps to take:
- Go to your top-right avatar → Billing (Billing page) and confirm your subscription status and renewal date.
- Verify that your most recent payment was processed successfully — check your payment history in the same Billing section, as a pending or failed payment may affect your credit refresh.
- If your renewal date has passed and your payment is confirmed but credits still have not updated, allow some additional time for the refresh to complete, as processing may occasionally take a short while after the billing event.
- If credits have still not refreshed after confirming a successful payment and waiting, please reach out to our support team via the chat widget. Have the following ready: your account email, your plan type, and the date you expected your credits to refresh.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.