🔍 Overview
Search Atlas uses a credit-based system to power features across the platform. Different credit types follow different rules around expiration and rollover. This article explains how billing works for quota top-ups and clarifies which credits carry over to the next billing period.
💰 Why Was I Charged for a Quota Top-Up?
A charge for a quota top-up can occur in one of two ways: manually (you initiated it) or automatically (the platform triggered it based on your settings).
- Manual top-up: You clicked the top-up option inside the platform to purchase additional quota mid-cycle. This is a one-time charge processed immediately.
- Automatic top-up: If you previously enabled the auto top-up feature, the platform automatically purchases additional quota when your balance drops below a set threshold.
To check which type of top-up triggered your charge, review your billing history inside the platform. If you did not intend to enable automatic top-ups, you can disable this feature by locating the auto top-up setting in your billing or quota area within the platform.
📅 How Do Hyperdrive Credits Work?
Hyperdrive credits are a specialized credit type used to power Hyperdrive-specific features within Search Atlas. Please note that the exact expiration and rollover rules for Hyperdrive credits — including whether unused balances carry over or reset at cycle end — can vary based on your plan and how the credits were acquired.
We recommend monitoring your Hyperdrive credit usage regularly within the platform so you can make the most of your available balance. For confirmation of the specific rules that apply to your account, please reach out to our team directly.
🔄 Which Credits Do Roll Over?
Not all credit types in Search Atlas expire at the end of the month, and rollover behavior can vary depending on the credit type and how those credits were obtained. In general:
- Subscription-included credits may reset at the start of each new billing cycle.
- Separately purchased add-on credits may remain in your account beyond a single billing cycle.
- Quota top-up credits may follow the expiration rules of the credit type they replenish.
Because the exact rollover behavior depends on your specific plan and credit type, we recommend reviewing your credit summary within the platform or contacting our team to confirm what applies to your account.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.