📋 What Happened With Your Charge
The $854.30 charge processed on June 16 was applied directly to your annual STARTER subscription. According to your Quote Proposal, the STARTER plan is priced at $950 per year. The amount you were charged has already been allocated as part of that annual payment, covering a portion of the total yearly cost.
🔍 Why a Refund Cannot Be Issued
Because the charge has already been applied to your active annual subscription, it is considered used toward your plan’s yearly fee. Our billing system treats this allocation as final once the subscription period is funded, so we are unable to issue a refund for any portion of that applied amount.
✅ What You Can Do
Review your Quote Proposal to confirm the $950 annual pricing. The $854.30 charge represents a partial payment toward that total. No further action is needed on your part — your subscription remains active and funded for the annual term.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.